LG Customer Care Number India: Complete, Practical Guide

Official LG India customer care numbers and support channels

For consumer electronics and home appliances in India, LG operates national toll-free helplines. Save both numbers—one may work better during high call volumes or regional outages. Calls from within India are toll-free from major mobile and landline networks.

In addition to phone support, LG provides online service booking, live chat, and a service-center locator via the official support portal. Always verify contact details on the LG site before dialing, especially if you found a number via search or social media—unofficial third-party numbers are common online.

• Toll-free helpline (India): 1800-315-9999
• Alternate toll-free helpline (India): 1800-180-9999
• Official support portal: https://www.lg.com/in/support
• Service-center locator (via Support): https://www.lg.com/in/support → Find Service Center
• Track/Book service (via Support): https://www.lg.com/in/support → Request a Repair / Track Request

When to call, languages, and what to expect on the helpline

LG’s IVR typically offers language options (commonly English, Hindi, and major regional languages) followed by product categories such as TV/Audio/Monitors, Air Conditioners, Refrigerators, and Washing Machines. Keep your model number and city PIN code handy to be routed faster to the right team or a nearby authorized service center.

Agent availability and hours can vary by day and season. If you call during peak seasons (for example, air-conditioner installations from March–June), expect longer queues. If the line is busy, try the alternate toll-free number or use online repair booking, which often issues a Service Request (SR) number instantly.

Once your request is registered, you should receive an SR number by SMS/email. Save it—this number is required for tracking, rescheduling, or escalation. For onsite visits, many centers aim to contact you within 24–48 business hours in metro areas (longer in non-metro regions), subject to parts and slot availability.

How to book installation, demo, or repair

By phone: Call 1800-315-9999 or 1800-180-9999, select your product category, and request installation, demo, or repair. Provide model number, purchase date (from invoice), full address with PIN code, and preferred time windows. For wall-mounted products (TVs/ACs), mention if mounting brackets or copper piping are already available to ensure the technician arrives prepared.

Online: Go to https://www.lg.com/in/support and choose Request a Repair. Enter product details, describe the issue (include error codes, noises, or LED blink patterns), upload the invoice if requested, and confirm your contact details. You will get an SR number and an estimated visit window. Online scheduling is recommended during peak seasons to avoid call queues.

Smart Diagnosis and LG ThinQ: Many newer LG appliances support Smart Diagnosis via the LG ThinQ app or an in-call acoustic tone. Running a quick diagnosis before your call can capture error codes that speed up troubleshooting and sometimes resolve issues without a visit.

Warranty, coverage basics, and documents to keep ready

Most LG products include a standard manufacturer warranty (commonly 1 year on product; select components like AC compressors or refrigerator compressors may carry longer coverage such as 5–10 years, and some TV panels have additional panel warranty on select models). Actual terms vary by model and promotion, so confirm the warranty card or the product page on LG’s site. Extended warranty plans, if purchased, are typically administered through LG or partnered providers and will require your plan certificate/contract ID.

Proof of purchase is critical. Warranty start date is usually the invoice date. If you don’t have a printed bill, a digital invoice from an authorized retailer generally suffices. For out-of-warranty products, service charges and parts prices are quoted by the authorized center after diagnosis; make sure the estimate includes visit charges, parts, taxes, and any pickup/return fees (for carry-in items like monitors or microwaves).

• Model and serial number (on the rear/side of TVs and monitors; inside refrigerator walls; washing-machine door/frame; AC indoor/outdoor unit labels).
• Purchase invoice with date and retailer name; extended warranty documents if applicable.
• Full address with landmark and PIN code, two contact numbers, and preferred time slot.
• Error code/photos/video (if any), previous SR numbers, and details of any third-party work done.

Finding authorized LG service centers near you

Use the official locator at https://www.lg.com/in/support → Find Service Center and search by PIN code or city. The listing will show authorized centers with contact numbers and service categories (for example, CE for TV/AV/IT, HA for Home Appliances, RAC for Residential AC). Always cross-check the SR number provided by the center against the one issued from LG’s system if you booked through the helpline or website.

Beware of look-alike listings online. Unauthorised repairers may claim to be “LG service.” Work done by non-authorised technicians can void warranty or result in non-genuine parts. If you need to drop off a carry-in product (like a monitor), call ahead to confirm hours, required documents, and diagnostic/estimate timelines.

Product-specific notes and changes since 2021

Air Conditioners: During peak summer, installation slots fill quickly. When booking, specify window vs split AC, required pipe length beyond standard (if any), and whether drilling permissions are secured in apartments. Standard installation inclusions/exclusions vary by model; confirm charges for extra copper piping, wall brackets, drain extensions, or gas top-up before the visit.

Televisions and AV: Note any panel symptoms (lines, no display with sound, backlight flicker) and software issues (app crashes, no updates) in your request. Technicians frequently check firmware first; if your TV is connected to Wi‑Fi, keep it online for diagnosis. For wall-mounted TVs, clear access to the mount helps speed removal if bench testing is required.

Refrigerators and Washing Machines: Record unusual noises, error codes, or temperatures. Avoid powering a fridge on/off repeatedly during faults—allow proper compressor rest cycles. For washers, share load type and cycle details when the issue occurred. This context helps technicians replicate and resolve problems faster.

LG smartphones in India

LG exited the global smartphone business in 2021. New phone sales ceased, and support for legacy devices followed LG’s end-of-service timelines. If you need assistance with an older LG phone, call the toll-free numbers above or check the Support portal for the latest status on parts availability and service options in your area.

Escalation, status tracking, and consumer protection

Track your SR status via the Support portal using your SR number and phone/email. If a visit is delayed beyond the promised window, call the helpline with your SR for an update or reschedule. You can request escalation to a floor supervisor or case manager if commitments are missed, parts are repeatedly back-ordered, or repairs re-fail within warranty.

For unresolved issues after multiple follow-ups, document call dates, SR numbers, technician remarks, and estimates. You can then raise a formal grievance through the LG Support web form. As a last resort, consumers in India may approach the National Consumer Helpline at 1915 or https://consumerhelpline.gov.in with complete records. Most cases resolve once timelines and commitments are clearly documented.

Tip: Always insist on an itemized invoice/estimate from the authorized center, including parts codes and warranty on replaced parts. After service, check that your SR is closed only after verifying the fix; ask for the technician’s job sheet reference for your records.