LG Customer Care Email: How to Reach the Right Team and Get Fast Help

How LG Handles Customer Care by Email Today

LG does not operate a single global “customer care email” address. Since the late 2010s, LG has moved most regions to secure web forms that create a case ID and route your request to the right team (home appliances, TV/AV, computing, air solutions, etc.). In some countries there is still an inbox behind the scenes, but the public entry point is almost always a form on your country’s LG Support site. This improves response times, ensures required information is captured, and helps with attachments such as receipts and videos.

To reach LG by email in a way that lands with the correct regional team, start at your country’s LG Support portal. Look for “Email,” “Message Us,” or “Contact Us,” then select your product and issue category. The form will collect details, create a ticket, and send a confirmation to your email. If your region still offers a direct inbox, the support portal will publish it there; avoid addresses found on third-party sites as they are often outdated or unsafe.

Quick Links and Phone Numbers by Region

Use the official support sites below to send an email/message to LG, schedule repair, or start a warranty claim. Phone numbers are included when available so you can follow up with your case ID if needed. If your country isn’t listed, choose your location at https://www.lg.com/ to find the correct Support page.

• United States: https://www.lg.com/us/support — Phone: 1-800-243-0000 (consumer products). For written correspondence: LG Electronics USA, 111 Sylvan Ave, Englewood Cliffs, NJ 07632.
• Canada: https://www.lg.com/ca_en/support — Phone: 1-888-542-2623. The site provides “Email”/“Chat” options and repair requests by product.
• India: https://www.lg.com/in/support — Toll-free: 1800-315-9999 and 1800-180-9999. Use “Request” or “Email/Feedback” on the Support page to submit details and attachments.
• United Kingdom: https://www.lg.com/uk/support — Phone: 0344 847 5454. Use “Contact Us” to access email/webform by product category (TV/AV, Home Appliance, Computing, Air Solutions).
• Australia: https://www.lg.com/au/support — Phone: 1300 54 2273 (1300 LG CARE). The portal offers “Email,” “Live Chat,” and service booking by model.

In most countries, the email/webform immediately generates an automated acknowledgment with a reference or case number. Keep that email: it is your key to follow-up by phone, chat, or in-person service. If your form submission doesn’t produce a case ID, resubmit via the official Support page and verify your email address for typos.

What to Include in Your Email to Get a Fast Resolution

Clear, complete information can cut days off a repair or warranty decision. Include the model and serial numbers as printed on the product label (for example, OLED55C3PUA for a 55-inch 2023 OLED TV; LFXS28968S for a French-door refrigerator; WM4000HWA for a front-load washer; 27GP850-B for a monitor). Add purchase date and retailer, and attach a legible proof of purchase. If the issue is intermittent, short, well-lit video clips help a lot—especially for picture artifacts, noise, or control panel errors.

Most LG web forms accept total attachments around 10–20 MB. If your files are larger, compress them or upload the most essential clip and note that more media is available upon request (you can provide a cloud link if the form allows). Describe any troubleshooting already done (for example: unplugged 5 minutes, factory reset on 2024-08-03, ran Smart Diagnosis in the ThinQ app, updated firmware to version 03.33.65, etc.).

• Subject line: Product + Symptom + Urgency (e.g., “WM4000HWA — LE Code During Spin — Purchased 2022-11”).
• Identification: Full name, callback number, service address with ZIP/postcode, email used for the purchase if different.
• Product details: Model, serial, purchase date, retailer, order number (if online), registered under LG ThinQ? (Yes/No).
• Issue specifics: First occurrence date, frequency (e.g., 3/10 cycles), error codes/messages, environment (voltage, Wi‑Fi, ventilation), and any recent changes (moved home 2025-06, new surge protector, software update).
• Troubleshooting steps and dates: Power cycle, reset, self-test, Smart Diagnosis results, part swaps, technician visits (include any diagnosis numbers).
• Media and logs: Photos/videos of symptoms, screenshots of error codes, installer receipts, and firmware version numbers.
• Resolution requested: Warranty repair, parts quote, out-of-warranty service estimate, DOA/exchange within retailer window (e.g., within 14–30 days), or technical guidance.

Response Times, Case Numbers, and Escalation

When you submit via LG’s Support form, you should receive an automated confirmation within minutes and a human response within 24–48 business hours. Peak seasons (e.g., holidays or major product launches) can extend first response times. Replies typically come from an @lg.com or @lge.com address and include your case ID in the subject. Keep the subject unchanged to preserve the ticket thread.

If you have no update after 2 business days, reply to the confirmation email asking for a status update, then call your regional number with your case ID. Phone agents can see notes, add attachments on your behalf, and escalate to technical specialists or dispatch service. If a technician visit is scheduled, you will get a date/time window and, in many regions, SMS updates the day before.

For formal written complaints in the U.S., you can reference your case ID in a letter to LG Electronics USA, 111 Sylvan Ave, Englewood Cliffs, NJ 07632. Certified mail is recommended. This should be used after normal support channels have been attempted and when you can clearly summarize dates, promises made, and unresolved issues.

Warranty Basics and Service Logistics to Mention in Your Email

Consumer warranties vary by product and country. As a general guideline (model-dependent; verify on your product page or warranty card): TVs and most home appliances include 1 year parts and labor; many refrigerators include 5 years on the sealed system (parts and labor) and 10 years on the compressor (parts only); many washers feature a 10‑year parts warranty on the Direct Drive motor. Calling these terms out in your email (with your purchase date) helps the agent route correctly.

Out-of-warranty diagnostics in the U.S. commonly run about $120–$200 for an in-home visit, which is often applied toward the repair if you proceed. Parts and labor vary widely by model (an OLED TV panel is far costlier than a washer drain pump). LG exited the smartphone business in 2021; software updates continued for select models through 2023, but hardware service availability now varies by region and parts stock. If contacting LG about a phone, include exact model (e.g., V60 ThinQ) and carrier variant.

For large appliances and wall‑mounted TVs, note installation constraints in your email (stacked laundry, built-in cabinetry, mount height). Include preferred service windows (e.g., weekdays 9:00–12:00) and any building access instructions. Clear photos of serial labels and installation help the service center pre‑screen for parts, potentially reducing repeat visits.

Security and Anti‑Phishing Best Practices

Legitimate replies from LG will come from domains like @lg.com or @lge.com and will reference your case ID. Do not send payments to third‑party addresses or via gift cards/crypto. Always submit through your regional Support site (for example, https://www.lg.com/us/support) over HTTPS, and verify the URL before entering personal information.

Avoid sharing sensitive personal data not required for service (no full credit card numbers, government IDs, or passwords). Limit attachments to what is necessary to diagnose the issue. If anyone asks you to install remote-control software on your PC/phone for “support,” decline and contact LG through the official phone number above to verify.

Does LG do free repairs?

LG Electronics guarantees free repair service to its products within the warranty period through its Authorized Service Centers. Each LG product has a different set of warranty conditions, so please refer to information below.

How do I contact LG customer service?

For assistance checking status or updating a Subscription order, please contact LG Support at 800-243-0000.

What is the email format for LG?

The most common LG India email format is [first]. [last] (ex. [email protected]), which is being used by 61.6% of LG India work email addresses. Other common LG India email patterns are [first][last] (ex.

How to make a complaint to LG?

Key points to remember: How to file a complaint: Go to the BBB website, search for LG Electronics, and follow the instructions to file a complaint detailing your issue with the product and your attempts to resolve it with LG directly.