Lennar Customer Care Phone Number: How to Reach the Right Team Fast

If you’re a Lennar homeowner or buyer and you need help with warranty service, punch-list items, or general questions, the most effective way to get assistance is to contact your local Lennar division’s Customer Care team. Because Lennar operates through regional divisions, phone numbers vary by community and state. Below, you’ll find the fastest way to locate the correct Customer Care phone number, what to prepare before calling, escalation paths, and key warranty timelines so you can get issues resolved without delays.

The One Number Everyone Can Use (Corporate Headquarters)

While most service requests are handled at the division level, Lennar’s corporate office can point you in the right direction if you can’t find your local Customer Care line. Corporate reception can provide division contact details based on your community and closing information.

Corporate headquarters: Lennar Corporation, 700 NW 107th Avenue, Miami, FL 33172. Main phone: 305-559-4000. For general information and links to division pages, visit https://www.lennar.com. If you’re unsure which division built your home or you’ve moved and lost your closing packet, calling the corporate main line is a reliable fallback to identify the correct Customer Care phone number for your area.

Find Your Local Lennar Customer Care Phone Number

Your local Customer Care phone number is the best point of contact for warranty items, post-close questions, and community-specific concerns. Lennar organizes Customer Care by state and division, and each division publishes its hours, phone line, and online service request portal on the Lennar website. Numbers may change as divisions grow or reorganize, so it’s best to verify directly from the official site or from your closing documents.

If you have your purchase agreement or closing documents, look for a “Customer Care” sheet or a sticker/magnet (often placed inside a kitchen cabinet or near the electrical panel) listing the division’s direct warranty phone number and emergency contacts (plumbing, HVAC, electrical). If you don’t have those, use the steps below to find the right phone number online.

• Go to https://www.lennar.com and select Homeowners (or search “Lennar Customer Care” on the site).
• Choose your state and division/community; the page will display the division’s Customer Care phone number and service hours.
• If you have a myLennar account, sign in to your homeowner dashboard to see division contact details and submit service requests.
• No address yet? Use the community name from your purchase agreement to locate the division page and its Customer Care contact.
• Still can’t find it? Call corporate at 305-559-4000 and ask for Customer Care for your specific community or lot.

When to Call vs. Submit Online

Call the Customer Care phone number for urgent or time-sensitive issues—especially anything that threatens safety or could cause additional property damage. Emergencies typically include active water leaks, total loss of heat or AC in extreme temperatures, gas leaks, electrical hazards, sewer backups, or inoperable exterior doors/locks. For gas leaks, evacuate and contact your gas utility or 911 first, then call Customer Care once safe.

For routine items—sticky doors, minor drywall cracks, caulking, non-urgent appliance issues—submit a service request through your myLennar homeowner portal or your division’s online form. Online requests create a detailed record and allow you to upload photos and available time windows. Many divisions post typical response targets (for example, acknowledgment within 1–2 business days for non-urgent items), but always check your division’s stated standards and hours; most operate Monday–Friday during local business hours.

What to Have Ready Before You Call

Having complete information ready shortens call time and speeds scheduling. Customer Care reps use your details to locate your file, verify warranty eligibility, and determine whether the issue is urgent. If you’re calling after hours for an emergency, keep your description concise and safety-focused so the dispatcher can route a technician immediately.

• Property details: homeowner name(s) as on title, full street address, lot/parcel number if available, community name, and closing date.
• Issue specifics: when it started, frequency, exact location in the home, photos or videos (reference if submitting online), and any troubleshooting already performed.
• Access and availability: preferred contact phone, best call-back windows, pet instructions, gate codes, and whether someone 18+ can be home.
• Warranty context: note if within 1-year workmanship, 2-year systems, or 10-year structural coverage; have your warranty booklet or PDF handy.
• For appliances: brand, model/serial number, and proof of purchase/closing date (many appliance makers require this for service dispatch).

Escalations, Response Expectations, and Warranty Windows

Lennar new-home warranties commonly follow a 1-2-10 framework: 1 year for workmanship and materials, 2 years for major systems (electrical, HVAC, plumbing), and 10 years for qualifying structural components. Coverage terms can vary by state and purchase date, so always refer to your specific warranty documents in your closing packet or homeowner portal for exact definitions, exclusions, and claim procedures.

If a request stalls or you disagree with a determination, ask to speak with the Customer Care manager for your division and provide a concise timeline of your communications and photos. Should you need further escalation, request contact information for the Division leadership. If you still cannot get resolution, contact Lennar corporate at 305-559-4000 for assistance identifying the proper escalation channel. Keep all correspondence, work orders, and technician notes—clear documentation is the fastest path to resolution.

Special Cases: Mortgage, Title, and Insurance Contacts

Not all issues are handled by Customer Care. If your question concerns loan payments, escrow, or closing disclosures, contact the relevant affiliate directly. Lennar’s mortgage and title affiliates maintain separate customer service lines and portals. Visit the official sites to obtain current phone numbers and hours:

Lennar Mortgage: https://www.lennarmortgage.com. Lennar Title: https://www.lennartitle.com. If you financed with a different lender or closed with a non-Lennar title company, use the contact information on your closing statement (the ALTA/HUD-1 or Closing Disclosure) for the correct servicing or policy details. For homeowners insurance claims, call your insurer’s 24/7 claims line first; then notify Customer Care if repairs will involve builder-installed components or coordination with trade partners.

Privacy, After-Hours Tips, and Scam Warnings

Customer Care will never ask for your full Social Security number or bank credentials over the phone. If you receive an unsolicited call claiming to be Lennar and requesting payments or sensitive data, hang up and dial your verified division number from the Lennar website or call corporate at 305-559-4000 to confirm legitimacy.

After hours, most divisions route emergency calls to an answering service that dispatches trade partners for qualifying emergencies. If you cannot reach the emergency line and the situation is unsafe (gas smell, sparking electrical, active flooding), call your utility provider or 911 immediately. For non-urgent issues outside business hours, submit an online request with photos so Customer Care can prioritize your case first thing the next business day.

Bottom line: use your division’s Customer Care phone number for urgent matters, submit routine items online for tracking, and keep your address, closing date, and warranty documents nearby. When in doubt, corporate headquarters at 305-559-4000 can direct you to the correct local team.