Lennar.com Customer Care: Contacts, Warranty, Response Times, and Practical Steps

What Lennar Customer Care Covers and When to Use It

Lennar Customer Care supports you from contract through post‑closing, focusing on warranty service, punch‑list items, and questions about operating and maintaining your new home. The program is structured at the division level (by metro area/state), so your day‑to‑day contact is your local Lennar Customer Care team, not the national corporate office. That local team coordinates service with trade partners (plumbing, electrical, HVAC, etc.) and tracks warranty tickets from initial intake to completion.

Lennar is one of the largest U.S. homebuilders, closing tens of thousands of homes annually across multiple regions. Because volume and building codes vary by market, policies such as appointment windows, weekend coverage, and “courtesy visits” can differ by division. Always keep the division‑specific “Lennar Limited Warranty” booklet and the local Customer Care contact card you receive at orientation/closing; they control in the event of differences with general information you may find online.

How to Reach Lennar Customer Care (Web, Phone, In Person)

The fastest way to submit and track a warranty or service request is through your myLennar account on lennar.com. Login, navigate to your home profile, and choose Service or Warranty to create a ticket with photos. Most divisions triage online requests during business hours and route emergencies to an after‑hours line. If you have not created a myLennar account, you can register using the email address on your purchase documents.

Phone contact is handled locally. Your purchase agreement, orientation packet, or community webpage lists your division’s Customer Care number and hours (commonly Monday–Friday, 8:00 a.m.–5:00 p.m. local time, excluding major holidays). For corporate inquiries—not for warranty scheduling—Lennar Corporation headquarters is 700 NW 107th Avenue, Miami, FL 33172; main switchboard +1 (305) 559‑4000. General site and contact portal: https://www.lennar.com and https://www.lennar.com/contact.

• myLennar portal: Submit warranty tickets with photos/videos; check status and appointment windows.
• Local division phone: Listed in your closing packet and on your community page on lennar.com; use for urgent coordination.
• After‑hours emergencies: Use the emergency line printed on your mechanical panel/utility stickers or your division card; if you smell gas or have an active fire, call 911 first, then notify Lennar.
• Walk‑in/appointments: Some divisions accept in‑office appointments at the local division office listed on your documents; call ahead to confirm hours.

Submitting a Warranty Request Step‑by‑Step

Before submitting, confirm whether the issue is warranty or homeowner maintenance. Items like dirty air filters, landscaping irrigation adjustments, and caulking are typically homeowner responsibilities; leaks, failed components within covered periods, or code‑related malfunctions generally fall under warranty. Your warranty booklet defines each category, including allowable tolerances (for example, drywall cracks and grout hairlines within normal settlement parameters versus larger separations).

Create one ticket per issue through myLennar. Concise, well‑documented tickets shorten resolution time. Include the room/location, a brief factual description, when you first noticed it, and whether it’s intermittent or constant. Attach clear photos; for mechanical items, include model/serial labels. If water is involved, photograph the source and any resulting damage as soon as it’s safe.

• Information to include: community name, lot/address, closing date; best contact number and weekday time windows; precise location (e.g., “Primary bath—left sink—P‑trap leak”); photo/video; any troubleshooting tried (breaker reset, shutoff valve closed, etc.); note if water or power is currently off.
• Emergency triage: Active leak (cannot be contained), total loss of heat/AC in extreme weather, electrical short/burning smell, gas odor—treat as emergencies; call the emergency line on your packet and 911 as appropriate.

Warranty Coverage and Timelines (1–2–10 Framework)

Lennar divisions commonly follow a 1‑2‑10 warranty structure, subject to state law and your specific division booklet. Typically: a one‑year workmanship/materials warranty covering fit‑and‑finish items; a two‑year coverage on major delivery systems (electrical, plumbing, HVAC, some appliances are covered separately by their manufacturers); and a ten‑year structural coverage for qualified load‑bearing elements via the Lennar Limited Warranty and/or a third‑party insurer. Always refer to your signed warranty booklet for exact definitions and claim process.

Many divisions use two planned touchpoints: a 30‑day list (early punch items after move‑in) and an 11‑month list (final catch‑all before the one‑year workmanship period ends). You can submit individual tickets anytime; do not wait on emergencies or active damage. Structural claims and certain systems claims may have separate adjuster inspections and longer investigation windows; your Customer Care rep will outline steps if your issue qualifies.

Response Times, Scheduling, and What to Expect on Site

For non‑emergencies submitted on weekdays, initial acknowledgment is typically within one business day, with scheduling based on trade availability—often within 7–14 calendar days for common items like drywall touch‑ups or door adjustments. Parts‑dependent repairs (e.g., specialty windows, appliance control boards) can take longer. Your ticket status in myLennar will show “received,” “assigned,” “scheduled,” and “complete” milestones.

Emergency standby varies by market, but divisions maintain 24/7 escalation via on‑call trade partners for issues that threaten safety or cause active property damage. For on‑site visits, ensure an adult (18+) is present, pets are secured, and areas are accessible. Technicians photograph before/after for records. If access is missed (no show), appointments are typically rescheduled to the next available slot—repeat misses may delay service.

Costs, Exclusions, and Coordination With Manufacturer Warranties

Work performed under confirmed warranty has no charge to you. Out‑of‑warranty or non‑covered items can be serviced at your request; in those cases, divisions may refer you to the original trade or manufacturer for direct billing. Appliances, water heaters, and some smart‑home devices are usually covered by manufacturer warranties ranging from 1 to 10 years—register these products within 30 days of closing to secure coverage and streamlined service.

Common exclusions include cosmetic damage noted after orientation but not within the early reporting window, homeowner‑caused damage, lack of routine maintenance (for example, clogged condensate lines from unchanged filters), and issues arising from alterations. Landscaping, fencing, and settlement of soils have market‑specific standards—your booklet defines acceptable tolerances and time limits for plant replacement and grading touch‑ups.

Escalation, Documentation, and Records You Should Keep

If a ticket stalls, reply inside the myLennar thread and follow with a call to your division Customer Care line. Keep all correspondence in writing where possible. If you need additional review, ask for the Customer Care Manager or Division Construction Manager. For corporate correspondence (not scheduling), Lennar Corporation, 700 NW 107th Avenue, Miami, FL 33172, +1 (305) 559‑4000, can direct you to the appropriate regional leadership; include your lot/address, community, division name, and ticket numbers.

Maintain a simple home file: purchase agreement; orientation list; signed Lennar Limited Warranty; all service tickets; appliance serials; paint, grout, and flooring specs; and annual maintenance logs (filter changes, sealant, irrigation checks). Thorough documentation speeds approvals, supports any structural review, and helps if you sell the home during the warranty period, as some coverages transfer to the next owner for the remaining term.

Practical Tips to Reduce Issues and Speed Resolution

Complete your seasonal homeowner maintenance: change HVAC filters every 30–90 days per unit MERV rating; flush water heater per manufacturer guidance; test GFCI/AFCI outlets monthly; and re‑caulk wet areas as needed. At move‑in, photograph finishes and exterior grading; label water, gas, and electrical shutoffs; and save gate codes for service trades. Many routine callbacks are avoided with these basics, and service visits go faster when techs can access shutoffs immediately.

Finally, use the 30‑day and 11‑month windows strategically: list small cosmetic items together to minimize multiple trips, but don’t delay items that could worsen (leaks, door rubs that scar paint, window seal failures). Provide narrow availability windows and a secondary contact number to reduce reschedules. With clear tickets and prompt access, most divisions can close standard warranty items on the first or second visit.

Can I submit a service request online through Lennar?

Then select what type of request you would like to submit. Enter your first name last name email address and zip code and then click next. Select the state city and specific community your home is in.

Is Lennar a high end builder?

Lennar: Lennar is one of the largest homebuilders in the U.S., offering a wide range of homes from affordable to luxury, with a focus on innovation and energy efficiency.

What voids the Lennar warranty?

Lennar (and most large builders) usually have a limited warranty that covers structural components, systems, and workmanship. But once you start altering those elements—like closing off a pass-through or adding new framing—it can give them grounds to deny coverage in related areas.

How do I contact Lennar customer service?

Customer Care Contacts

1. Contact Customer Care. Below is a list of phone numbers for Customer Care Associates in each city.
2. California. Bakersfield area: 800-509-4979.
3. Florida. Ft.
4. Illinois. Chicago area: 800-698-1929.
5. Minnesota. Minneapolis/St.
6. North Carolina. Charlotte area: 800-698-1929.
7. Pennsylvania. 800-698-1929.
8. Texas.