LBC Customer Care: How to Reach the Right Team and Get Fast Results

“LBC” can mean two very different organizations, each with its own customer care setup: LBC Express (a major logistics and remittance company founded in 1945 in the Philippines) and LBC (Leading Britain’s Conversation), a talk radio station in the United Kingdom owned by Global. This guide separates the two so you can contact the correct customer care channel, understand typical response times, and prepare the right information to resolve your issue quickly.

If you’re unsure which LBC you need: if it’s about parcels, cargo, money remittance, or branch services, you’re dealing with LBC Express. If it’s about radio shows, call-ins, podcasts, or the LBC app in the UK, you’re dealing with LBC (radio).

LBC Express (Philippines) Customer Care

LBC Express provides parcel delivery, freight, and remittance services across the Philippines and internationally. The official website is https://www.lbcexpress.com, where you can track shipments, start support chats, and locate branches. The corporate mailing address commonly used for formal correspondence is: LBC Express, LBC Hangar, Domestic Road, Pasay City 1301, Philippines. For shipment tracking, use your waybill or tracking number on the site’s Track page; status updates typically include received-at-branch, dispatched, in-transit, out-for-delivery, and delivered events.

For the fastest resolution, start with the Contact or Help section of the LBC Express website or the LBC mobile app (iOS/Android). You can open a ticket for delivery delays, damage reports, address corrections, or remittance inquiries. If you prefer in-person support, use the Branch Finder on the site to confirm operating hours, exact addresses, and any special cut-off times. Branch hours vary by location and day of the week, and many branches operate on weekends and holidays, but always verify before visiting.

How to file an effective support request with LBC Express

When you message or visit LBC Express for help, include precise details to avoid back-and-forth. Reference your waybill or tracking number in the subject line, and state the last known scan, date of drop-off or pickup, and your preferred resolution (e.g., address correction, redelivery, pickup-at-branch, refund of fees, or claims processing). Time-sensitive actions—like address changes or hold-at-branch requests—are best initiated as soon as you notice a problem, ideally before the parcel goes out for delivery in the morning.

• Have ready: waybill/tracking number; sender and receiver full names; mobile numbers; full delivery address; declared value; item description; drop-off date and branch (if known).
• For damage/shortage claims: clear photos of packaging and contents; proof of value (receipt/invoice); time and place of delivery; the delivery receipt or rider’s name if available.

For escalations on lost, misrouted, or damaged parcels, support may request investigation time. Provide a reachable phone number and monitor email/SMS for follow-ups. Keep all receipts and proof of value until the case is fully closed; they are required for any indemnity or fee adjustments. If you need to redirect a parcel (e.g., from home delivery to a specific branch), confirm the branch code and address from the Branch Finder to prevent further delays.

LBC (UK Radio) Audience and Customer Support

LBC in the UK is a national talk radio station. For on-air participation, the studio call-in number is 0345 60 60 973 (standard UK call rates). Texts to the studio typically use the shortcode 84850; include your name and location in the message so producers can reach you quickly if they need more details. The station’s official site is https://www.lbc.co.uk, where you can find schedules, podcasts, and program pages.

If your query is about the app, podcasts, or playback issues, first check the Help/Support links from LBC or the Global Player app (the Global Player Help Centre is available via the app and from Global’s sites). For formal correspondence, Global’s head office address (for LBC) is: Global, 30 Leicester Square, London, WC2H 7LA, United Kingdom. Complaints about broadcast standards can be submitted to LBC through their site; if you remain dissatisfied after the broadcaster’s response, you can escalate to Ofcom (https://www.ofcom.org.uk, phone 0300 123 3333 in the UK). Always include the program name, presenter, date, and exact time (including time zone) so the team can locate the segment.

Getting heard fast on LBC (UK)

When calling the studio line (0345 60 60 973), expect a brief screening by producers; have a concise point and any facts or sources to hand. If texting 84850, start your message with LBC plus your point in 1–2 sentences; texts are moderated, and not all can be read on air. For off-air customer care—such as account issues with the app, podcast availability, or advertising/sponsorship inquiries—use the contact forms linked from the LBC or Global websites; you’ll usually get a response by email.

For legal or compliance concerns (e.g., fairness, privacy, harm and offence), provide exact timestamps and, if possible, a recording reference or URL. Responses to editorial complaints typically acknowledge within a few working days; complex cases can take longer.

Response Times, SLAs, and What to Expect

For LBC Express, live channels (branch counters and chat) are typically the quickest to acknowledge, often same day during operating hours. Email/web-form submissions may take one business day for initial triage. Delivery investigations can span several working days depending on the route and whether third-party partners are involved. If you’re approaching a time-critical event (e.g., a perishable item or a travel date), state the deadline clearly and ask for hold-at-branch pickup if that’s feasible.

For LBC (UK) studio participation, calls and texts are immediate but not guaranteed to air. For customer support on apps/podcasts, most routine requests get an initial response within a few working days. For Ofcom-regulated complaints, allow sufficient time for the broadcaster to respond before escalating; Ofcom expects that step to be attempted first unless the issue is urgent and exceptional.

Escalation checklist (both brands)

• Summarize the issue in one sentence; put the reference first (waybill number or show/date/time).
• Attach evidence: photos, receipts, or links; include dates, times, and names where possible.
• State your preferred resolution (replacement, refund, redelivery, correction, or on-air right of reply) and any hard deadlines.
• Keep a log: date/time of each contact, agent names, and ticket IDs. This shortens escalations and prevents duplicate requests.

Data Privacy, Security, and Practical Safeguards

Never post waybill numbers, remittance codes, or personal IDs publicly (e.g., in social media comments). Use official channels listed on https://www.lbcexpress.com for LBC Express and on https://www.lbc.co.uk for LBC (UK). For payments, avoid third-party links; pay fees only on official sites or at verified branches/counters. If someone contacts you claiming to be from LBC and asking for OTPs or full card numbers, stop and verify through the official website or by initiating a new chat/session yourself.

For both organizations, keep copies of all correspondence and receipts for at least the duration of the case plus 90 days. If a case involves personal data, request that sensitive information be masked in email threads or shared via secure upload links when available. Should you need to escalate beyond frontline support, reference prior ticket numbers and attach your evidence pack so supervisors can make a decision without restarting the investigation.

Does LBC operate 24 hours?

LBC Express delivers from Monday to Saturday anytime between 8:00 AM to 7:00 PM.

Does LBC have Viber?

By submitting and signing up for text/viber/whatsapp/email, you consent to receive account updates, alerts & promotional text/viber/whatsapp/email messages, from LBC EXPRESS. Msg & data rates may apply. Msg frequency varies.

Can I rush my LBC package?

All LBC clients can book rush deliveries. The same Rush rates will be applied to SoShop members and non-members, across all tiers. What items are prohibited from rush shipping? To ensure everyone and your packages’ safety, we prohibit certain items from being shipped through LBC Express’

How can I follow up LBC delivery?

You can visit the official LBC Express website and look for the orange search box in the top left corner of the page. You can enter your tracking number in this field to see where your package is. If you use LBC Express regularly, you should create an LBC online account.