La-Z-Boy Customer Care Phone Number: How to Reach the Right Team Fast

If you’re looking for a La-Z-Boy customer care phone number, the most important thing to know is that service and warranty support are handled by the store or dealer that sold your furniture. La-Z-Boy operates a mixed model of company-owned and independent franchise Furniture Galleries across the U.S. and Canada, and each location maintains its own customer care line. That means the fastest, most effective route is to contact the store of purchase directly.

For online orders placed at la-z-boy.com, support is typically routed through the e-commerce support team, which you can reach via your account order page or the site’s Contact/Help center. If you purchased from a third-party retailer (for example, a department store or a local furniture dealer), you’ll need to contact that retailer for service; La-Z-Boy corporate generally cannot dispatch service for products not sold through its authorized channels.

Is There a Single Nationwide La-Z-Boy Customer Care Number?

There is no universal customer care phone number that covers all La-Z-Boy purchases in the U.S. or Canada. This is by design: service processes, delivery records, and warranty claim files are kept by the selling store. Calling the original store of purchase ensures the care team can look up your sales order, verify delivery dates for warranty eligibility, and schedule a technician without delays.

Most La-Z-Boy Furniture Galleries customer care teams keep business hours similar to their showrooms (commonly Monday–Saturday, roughly 10:00 a.m.–7:00 p.m. local time, and shorter hours Sundays), but hours vary by location and region. If you no longer remember which store you used, don’t worry—use the store locator on la-z-boy.com, then call the nearest location and ask for the customer care or service department; they can look up your order by name and phone number.

Find the Correct Phone Number in Under 60 Seconds

The official store locator is the most reliable way to obtain a customer care phone number tied to your purchase. It’s maintained by La-Z-Boy and lists current contact information for company-owned and franchise stores in the U.S. and Canada. This avoids outdated numbers you might find on third-party directories.

• Go to: https://www.la-z-boy.com/storeLocator
• Enter your ZIP/postal code or city, then select your store from the results.
• Click the store card to view the phone number; look for “Customer Care,” “Service,” or a main line with a prompt for service.
• If you purchased online, sign in at https://www.la-z-boy.com and open your Order History; use the contact link associated with your order.
• If you bought from a non–La-Z-Boy dealer, call that retailer directly; they control service scheduling and parts for your order.
• Tip: Call midweek between 10:00 a.m. and 3:00 p.m. local time for the shortest hold times; Mondays and the first business day after a holiday are usually busiest.

Alternative Ways to Contact La-Z-Boy Support

Phone is best for scheduling service, but if you’re gathering information, asking about part availability, or submitting photos for a warranty review, digital channels can be efficient. Many stores provide a web form that routes directly to their service ticketing system and lets you attach images and receipts, which can speed up approvals.

• Website: https://www.la-z-boy.com — use Help/Contact to reach e-commerce support or to locate a store’s page with its phone number.
• Store pages: Many galleries publish a dedicated “Customer Care” email on their store detail page; use it to send serial tags and photos.
• In-person: Visiting your selling store with your receipt can help if you prefer face-to-face assistance, especially for fabric/leather issues.
• Corporate mailing address (escalations by mail): La-Z-Boy Incorporated, One La-Z-Boy Drive, Monroe, MI 48162, USA. Include your full contact info, order number, and store location.

What to Have Ready Before You Call

Having a few details at your fingertips will dramatically reduce back-and-forth and help the care team determine whether your issue is covered under warranty. Gather your sales order number (from your receipt or email), delivery date, and the full name and phone number used on the order. If you financed the purchase, the finance contract may also list your order number.

Locate the product identification tag. On recliners and motion sofas, the tag is usually stapled or sewn beneath the seat, under the footrest, or on the underside dust cover. It typically lists the style/model number, upholstery code, and a serial/date code. On stationary sofas and sectionals, lift the seat cushions and check under the deck or along the frame rails. Take clear photos of the tag and of the issue (for example, a seam, mechanism, or leather panel). Most stores can open a service ticket faster when you email or text these images after your call.

Warranty Coverage and Typical Timelines

While exact terms vary by product and region, La-Z-Boy’s U.S. upholstered furniture commonly includes limited lifetime warranties on select components (for example, the reclining mechanism, frame, and springs), multi-year coverage on motors and electronics in power recliners, and a 1-year labor/repair period from delivery. Fabric and leather are generally covered against manufacturing defects for a limited time but are not covered for wear, fading, pet damage, or accidents. Always check the warranty card provided at delivery or the warranty page tied to your model for specifics.

Typical timelines: after your initial call, many stores open a ticket within 1–2 business days. If a technician visit is required, appointments are commonly scheduled within 7–14 days depending on your location. If parts are needed, in-stock components can arrive in 7–10 business days; special-order parts or custom covers may take 3–6 weeks. During peak seasons or supply constraints, quoted lead times can extend—ask your care agent for the current estimate and whether temporary adjustments are available.

Common Costs If You’re Out of Warranty

If your furniture is outside the labor or parts warranty, your customer care team can still coordinate service. Expect an in-home inspection fee in the range of $95–$175 in many metro areas. If you proceed with a repair, some stores credit the inspection fee toward the work order.

Typical parts prices (estimate ranges; actual pricing varies by model and region): manual recliner handle or cable $15–$45; ottoman tension spring $10–$25; power recliner actuator motor $120–$240; control box or hand wand $60–$150; seat foam core $75–$175 per cushion; mechanism assembly $150–$300. Labor for on-site repairs often runs $85–$150 per hour with a 1-hour minimum. Ask your store to quote both parts and labor before approving a repair.

When and How to Escalate

If you’ve called the correct customer care number (your selling store) and the issue remains unresolved after a reasonable timeframe—commonly two or more documented follow-ups over 2–3 weeks—ask to speak with a store manager or the regional customer care manager. Provide your ticket number, photos, and any promised dates you were given. Clear documentation helps leadership teams intervene quickly.

For persistent cases, write a concise escalation email or letter including your order number, product model, delivery date, a one-paragraph description of the defect, and what resolution you’re seeking (repair, part replacement, or evaluation). You can also contact La-Z-Boy corporate by mail at One La-Z-Boy Drive, Monroe, MI 48162, USA; include copies (not originals) of receipts and correspondence. If you paid by credit card and believe you received a defective product that a merchant has not addressed, most card issuers allow disputes within 60 days of the statement date; consult your issuer for details.

Bottom Line

The right La-Z-Boy customer care phone number is the phone number for the store that sold your furniture. Use the official store locator at https://www.la-z-boy.com/storeLocator, and call that location’s customer care or service department with your order number, delivery date, and product tag photos ready. This approach consistently delivers the fastest warranty verification and service scheduling.

If you need help identifying your selling store or locating your product tag, your nearest La-Z-Boy Furniture Galleries can assist by looking you up by name and phone number. With the right information in hand, most service tickets can be opened in a single call and resolved within standard parts and scheduling timelines.