Land Rover Customer Care Telephone Number: How to Reach the Right Team Fast

If you need help with a Land Rover vehicle in the United States—whether it’s a warranty question, connected services support, or a roadside emergency—the primary point of contact is Land Rover Customer Care. The most widely published toll-free number for Land Rover assistance in the U.S. is 1-800-637-6837. This line typically routes via an automated menu to Customer Care or 24/7 Roadside Assistance based on your selections.

Before you call, make sure you’re in a safe location (if you’re experiencing a breakdown) and have key details handy, such as your 17-character VIN, current mileage, and your retailer’s name and city. Having this information ready can reduce call time and help the agent open a case immediately. You can also initiate non-urgent requests online through the “Contact Us” section of landroverusa.com, but phone support is the fastest way to handle anything urgent.

Quick Contacts (U.S.)

Use the number below for the majority of Land Rover owner needs in the United States. The IVR will direct you to the correct team (Customer Care vs. Roadside Assistance). If you’re outside the U.S., skip to the “International and Regional Contacts” section for the best way to locate the number specific to your country.

• Land Rover Customer Care and Roadside Assistance (U.S.): 1-800-637-6837 (toll-free)
• Official website (U.S.): https://www.landroverusa.com/ (Contact: https://www.landroverusa.com/contact-us)
• Owner resources and manuals: https://ownerinfo.landrover.com/

If you are calling about a current roadside event (flat tire, dead battery, lock-out, fuel delivery, towing), choose the Roadside Assistance option when prompted. For ownership questions (warranty coverage, service history, InControl connectivity, recalls, or case updates), choose the Customer Care option.

What Customer Care Can Resolve

Customer Care can answer questions about warranty eligibility and coverage, including the U.S. New Vehicle Limited Warranty, which for most model years is 4 years or 50,000 miles (whichever occurs first). They can also review recall and service campaign status using your VIN, confirm past repairs when available, and help coordinate appointments with an authorized Land Rover retailer.

For connected services (such as InControl), Customer Care can assist with activation, subscription questions, app pairing, and troubleshooting connectivity issues. If you experience repeated concerns that remain unresolved after retailer visits, Customer Care can open a case, document all interactions, and work with technical teams and the retailer to seek a resolution. Keep your case number; it is the key to continuity between calls.

Roadside Assistance vs. Customer Care

Roadside Assistance is intended for immediate, vehicle-down situations: towing to the nearest authorized Land Rover retailer, jump-starts, flat-tire support, lock-out help, fuel delivery, and winching where safe access is possible. In the U.S., roadside assistance is generally available 24/7. Coverage is typically provided for the duration of the New Vehicle Limited Warranty; extended coverage may apply if you purchased a certified pre-owned vehicle or an extended service plan—Customer Care can confirm your status using your VIN.

Customer Care is best for non-emergency issues such as feature questions, software updates, infotainment or app support, goodwill review requests, and documentation needs. For a mechanical breakdown, you’ll save time by selecting the Roadside Assistance menu option immediately. If you are unsure which option you need, the agent can transfer you internally without ending the call.

How to Prepare Before You Call

Have the following ready: your 17-character VIN (found at the base of the windshield on the driver’s side and on your registration/insurance), current odometer reading, your retailer’s name/location, and a concise description of the issue (including the first date it occurred and any warning messages). If applicable, note recent repair order numbers and dates—this helps the agent track prior work quickly.

If you’ve moved or changed phone numbers, mention it early so Customer Care can update your owner profile. For connectivity issues, be ready with your smartphone model, OS version, and the version of the Land Rover app you’re using. Photos of warning lights or videos of intermittent symptoms can be useful; the agent may suggest sharing them with your retailer for diagnosis.

International and Regional Contacts

Telephone numbers vary by country. The fastest way to find the correct customer care and roadside numbers outside the U.S. is to visit your regional Land Rover website and select Contact or Assistance. Examples: United Kingdom: https://www.landrover.co.uk/ (Contact Us), Canada: https://www.landrover.ca/ (Contact Us), Australia: https://www.landrover.com.au/ (Contact Us). These pages list current phone numbers, hours, and any special procedures for your region.

If you’re traveling internationally with your Land Rover, check your warranty booklet and your regional site for cross-border assistance rules. Some programs require you to contact the local Land Rover Assistance line in the country you’re visiting, while others may route you back to your home-region Customer Care to coordinate support.

• United Kingdom contact page: https://www.landrover.co.uk/ownership/contact-us.html
• Canada contact page: https://www.landrover.ca/en/contact-us.html
• Australia contact page: https://www.landrover.com.au/owners/contact-us.html

Hours, Response Times, and Call Costs

U.S. Roadside Assistance operates 24/7 via 1-800-637-6837. Customer Care hours can vary by day and region; typical coverage is weekdays during extended business hours, with peak availability mid-morning to mid-afternoon local time. If your matter is not urgent, using the online contact form on landroverusa.com can help you avoid hold time; you’ll usually receive a reply by email or phone in one to two business days depending on volume.

Calls to the U.S. toll-free number are free from most U.S. and Canadian landlines and mobile plans, but your mobile provider’s plan rules apply. If you’re abroad, use the regional website’s listed number rather than dialing the U.S. toll-free line, as international toll-free access is not guaranteed.

Escalation, Case Numbers, and Documentation

When Customer Care opens a case, you’ll receive a case number—write it down and reference it on every follow-up. If your concern involves repeated repairs, provide copies of repair orders and any diagnostic reports. Clear documentation enables faster review by technical teams and helps determine next steps, including potential goodwill consideration outside standard warranty if applicable.

If you believe your vehicle qualifies under state lemon-law criteria (U.S.), Customer Care can explain the process outlined in your warranty and arbitration materials. Third-party dispute resolution programs and arbitration details vary by state and model year, so consult your warranty booklet for the exact program and contact information specific to your vehicle.

In-Person Alternatives and Key Addresses

Your authorized Land Rover retailer remains your primary service and diagnosis point. There are roughly 200 authorized Land Rover retailers across the United States, and Customer Care can help you locate the nearest one by ZIP code. In many cases, the fastest path to resolution is a triage by your local retailer combined with a Customer Care case if the issue persists.

For formal correspondence in the U.S., the corporate mailing address is Jaguar Land Rover North America, LLC, 100 Jaguar Land Rover Way, Mahwah, NJ 07495. Do not mail ignition keys or documents with sensitive personal data unless specifically requested by Customer Care; when in doubt, ask the agent for the correct handling procedure and any required reference numbers.

Summary: For U.S. owners, start with 1-800-637-6837 and follow the prompts for Customer Care or 24/7 Roadside Assistance. Keep your VIN, mileage, and repair history at hand; use your regional Land Rover site for international numbers; and retain your case number for every follow-up. This approach will minimize delays and ensure your request reaches the right team on the first call.