LA Fitness Customer Care Phone Number: Reach the Right Team Quickly

Getting fast, accurate help from LA Fitness starts with calling the right number for your situation. LA Fitness is operated by Fitness International, LLC (founded in 1984 and expanded significantly after acquiring 171 Bally Total Fitness clubs in 2011). The company also operates Esporta Fitness (introduced in 2020), and some support processes are shared across both brands. Below is a practical, field-tested guide to the best phone numbers, what to expect, and how to prepare so your issue is resolved on the first call.

Always keep your membership barcode number (from your key tag or digital card), billing zip code, and last 4 digits of the payment method handy before you call. If you’re unsure which number to dial, start with your local club’s front desk for club-specific questions, and with the corporate Member Services line for billing, contract, and account questions.

The Primary Customer Care Numbers

Corporate Member Services (Fitness International, LLC) is the central number most members use for billing or account help: (949) 255-7200. This line reaches the company’s Irvine, California support team. It is generally staffed during standard U.S. business hours (Pacific Time). If you’re calling from Canada or outside the U.S., you can still dial this number; if wait times are long, use your local club number and request a callback from Member Services.

Your local club phone number is best for immediate, club-level needs (guest passes, class schedules, locker questions, lost-and-found, equipment issues, or manager follow-up). To find it, go to lafitness.com, click “Find a Club,” select your location, and look for the phone number at the top of the club’s detail page. Club numbers vary by location, and front desk teams can warm-transfer you to the correct back-office department when appropriate.

When to Call vs. Use the Member Portal

Call Corporate Member Services at (949) 255-7200 for contract or billing issues (double charges, refunds, chargebacks, updating primary payment method when a card was declined, or questions about commitment terms). If your membership was converted to Esporta Fitness, support is still handled through Member Services; your account number and club location will help route your case correctly.

Use the Member Portal via lafitness.com for routine changes that don’t require a phone conversation, such as updating your credit card, checking your next bill date, viewing your agreement, or starting a membership freeze. For cancellations, LA Fitness provides an online cancellation workflow that generates instructions specific to your agreement. Historically, members could submit cancellations in person at a club or by mailing the signed form; processing timelines depend on your bill cycle and local/state requirements. Always follow the steps and address shown on the form generated for your account to ensure proper routing.

Hours, Wait Times, and Best Times to Call

Member Services generally follows normal business hours in Pacific Time. Mondays, the first business day after a holiday, and the last three days of each month (when many billing cycles renew) tend to be the busiest. If your matter isn’t urgent, midweek mornings (Tuesday–Thursday, late morning Pacific Time) typically see shorter queues.

Local club front desks are staffed according to each gym’s operating hours, which commonly range from early morning to late evening on weekdays and reduced hours on weekends. For time-sensitive club issues (like a guest arriving soon or a class cancellation), the local number is usually the fastest path. For account reversals or formal disputes, the corporate line is the correct starting point even if you first alert the club.

Escalations, Written Requests, and Paper Trails

The corporate headquarters for Fitness International, LLC (LA Fitness/Esporta) is: 3161 Michelson Dr, Suite 600, Irvine, CA 92612. The main corporate phone number is (949) 255-7200. For escalations, call the corporate line and ask for a case number; then document your call date/time and the agent’s name. If you’re directed to submit supporting documents (e.g., a doctor’s note for a medical freeze), ask for the official upload link or email address supplied by Member Services for your case.

If you pursue cancellation by mail, use only the address printed on the cancellation form generated in your Member Portal to ensure proper handling. Historically, LA Fitness has processed mailed cancellations via an Irvine, CA P.O. Box dedicated to membership administration; however, the correct address can vary by agreement and is periodically updated. Keep a copy of your signed form and any postal tracking receipts, and allow standard processing time per your agreement (often a minimum notice period before the next bill date).

Tips to Get Faster Help by Phone

• Have your membership barcode number ready (from your key tag or app), plus your billing ZIP code and the last 4 digits of the payment method on file.
• Know your next bill date and last charge amount; this immediately orients the agent to your cycle and avoids hold time.
• If disputing a fee, note the exact post date, amount, and the reason you believe it’s incorrect; agents can check ledger entries by date and code.
• For freezes, clarify length (e.g., 1–6 months) and reason. Some freezes may incur a small monthly hold fee and may not pause annual fees; ask the agent to confirm your exact terms.
• For cancellations, start in the Member Portal and then call with your generated form/case number. Many agreements require advance notice (commonly several days before the next billing date) to avoid another cycle.
• If you moved, have proof of new address ready. Some contracts allow early termination or a no-fee transfer if you’ve moved far from any club location; distance rules vary by state and agreement.
• If your club rebranded to Esporta Fitness, tell the agent your original LA Fitness club and sign-up date; legacy plans sometimes carry different rules.
• When calling the corporate line, ask for a reference or case number and request a confirmation email or portal note before ending the call.

Frequently Requested Departments and the Best Contact Path

• Billing or payment update: Call Corporate Member Services at (949) 255-7200, or update directly in the Member Portal if available on your plan.
• Cancellation: Start in the Member Portal to generate your form/instructions; if you have questions or a special circumstance, call (949) 255-7200 with your agreement number.
• Freeze/hold request: Often doable in the Member Portal; for medical freezes or exceptions, call (949) 255-7200 and be ready to provide supporting documents.
• Personal training (scheduling or trainer assignment): Call your local club; the front desk can transfer you to the training manager and note your account.
• Class schedules, guest passes, lockers, club amenities: Call your local club (number listed on the club’s page at lafitness.com under “Find a Club”).
• Corporate address or records request: Fitness International, LLC, 3161 Michelson Dr, Suite 600, Irvine, CA 92612; phone (949) 255-7200.

Official Website and Safety Note

Official site: https://www.lafitness.com. Use the “Contact Us,” “Find a Club,” and “Member Portal” links in the footer to avoid third-party sites. Beware of unofficial numbers found on aggregator pages; if a number asks for payment before verifying your account details or refuses to identify as LA Fitness/Fitness International, hang up and use the corporate line above or your club’s published number from the official site.

With the right number, the right documents, and a clear goal for your call, most membership and billing issues can be resolved in a single conversation. If you don’t get resolution, ask to have detailed notes added to your account and request a callback from a supervisor—then follow up with the corporate number if needed.