Kobo Customer Care Number: The Correct, Safe Ways to Reach Kobo Support

Is There a Kobo Customer Care Phone Number?

Short answer: Kobo does not publish a general, public customer care phone number. Rakuten Kobo’s support model centers on web-based help with live chat and email. If you’re searching for a “Kobo customer care number,” treat any phone line you find on third‑party sites or social media with caution—those numbers are typically not affiliated with Kobo and can be scams.

Kobo serves customers in dozens of countries, languages, and time zones, and the company routes support through its online portal so agents can securely verify accounts, review purchases, and troubleshoot devices using your device and account data. The official path keeps your billing information and content library protected, and it creates a written record of your case for follow‑up.

Official Ways to Reach Kobo Support

Use Kobo’s help center: https://help.kobo.com. This is the authoritative support site owned and operated by Rakuten Kobo Inc. From there, you can search device guides, open a ticket, or start a live chat. Live chat is the fastest option for time‑sensitive issues like failed downloads, billing errors, or a locked account. If chat is temporarily unavailable, the portal will offer a “Submit a request” form to start email support.

If you are already signed in at https://www.kobo.com with the same email used on your eReader or Kobo Books app, your account details will carry over when you head to the help center. This helps agents locate orders (ebooks, audiobooks, or devices) and verify warranty eligibility without you repeating data.

• Start live chat: Go to https://help.kobo.com and select Contact Us or a relevant help article; if chat is available in your region, a “Chat” button appears. Provide your name, email, device model (e.g., Kobo Clara 2E), and a short summary (e.g., “Books stuck on ‘Downloading 0%’ after Wi‑Fi reset”).
• Open an email case: On https://help.kobo.com, choose Submit a request. Include your order number (for content issues), serial number (for hardware), screenshots (if possible), and your country/region to speed up routing.
• Retailer‑assisted purchases: If you bought your device through a retailer (e.g., a bookstore or electronics chain), you can still contact Kobo directly via the help center. For returns within the retailer’s return window, contact the retailer first; for warranty service after that window, Kobo support handles RMAs.

What to Prepare Before You Contact Support

Gather the basics to reduce back‑and‑forth and shorten resolution time. For content or billing issues, locate the order confirmation email sent by kobo.com (subject typically includes the book title and purchase date). For device issues, you’ll need your device serial number and software version. Having your Wi‑Fi network name (SSID), router make/model, and the steps you took before the problem began also helps.

Finding your device details: On most Kobo eReaders, go to Settings > About > Device information to see the Model name, Serial number, and Software version (e.g., 4.x.x). The serial number may also be printed on the back of the device or on the original box label. Typical first responses from Kobo arrive by email within one business day; complex hardware cases can take a few exchanges to diagnose before an RMA is issued.

• Account details: Email used for Kobo, billing zip/postal code, and last 4 digits of the payment card (for billing verification only; never share full card details in chat or email).
• Order details: Purchase date, book title(s), or device order number from kobo.com if purchased direct.
• Device info: Model (e.g., Libra 2, Sage), serial number, current software version, free storage remaining (Settings > About > Device information).
• Network info: Wi‑Fi SSID, any VPN/proxy in use, and whether downloads fail at 0%, 10%, or after syncing.
• Troubleshooting tried: Restart, sign‑out/sign‑in, manual sync, removing/re‑downloading the book, or factory reset (only if instructed for warranty cases).

Warranty, Returns, and Escalation

Hardware warranty: In most regions, Kobo eReaders include a 1‑year limited manufacturer’s warranty from the original date of retail purchase. In the European Union, statutory consumer rights may provide up to 2 years of coverage under local law. Proof of purchase (receipt or invoice) is required for warranty claims. Kobo determines eligibility and provides an RMA number if a replacement or repair is approved.

Returns: Devices purchased directly from kobo.com typically have a 30‑day return window from the delivery date for a refund, provided the device is in like‑new condition with original packaging. Retailer policies vary—if you purchased from a store, follow that store’s return policy during its window, then contact Kobo for warranty support afterward. Once Kobo receives an RMA return, refunds or replacements are generally processed within several business days after inspection.

Where Kobo Is Based and Why That Matters

Rakuten Kobo Inc. is headquartered in Toronto, Canada. Corporate address: 135 Liberty Street, Suite 101, Toronto, ON M6K 1A7, Canada. Founded in 2009 and acquired by Rakuten (Japan) in 2012, Kobo supports customers worldwide, which is why the company emphasizes web support that can securely handle multi‑region accounts, currencies, and content licensing.

If you need to reference the company in a bank dispute or for customs on a return shipment (only when directed by Kobo support), use the official corporate name “Rakuten Kobo Inc.” and the address above. Do not ship unsolicited returns to the corporate office—Kobo will provide the correct RMA shipping address and label during the warranty process.

Common Issues Support Can Resolve Quickly

Most day‑to‑day problems are solvable over chat in minutes: stuck book downloads or sync errors, accidental purchases, missing library items after moving regions, device not recognized by a computer over USB, or audiobook playback issues in the Kobo Books app. Agents can refresh your library, re‑issue book entitlements, verify regional catalogs, and push a firmware update if your device is behind.

For hardware symptoms like battery draining rapidly, ghosting that persists after full refresh, or an unresponsive power button, support will guide you through diagnostics. If it’s a known defect covered under warranty, you’ll receive RMA instructions, which typically include backing up notes/highlights, removing your account (sign out), and packaging the device safely for shipment.

Prices and Models (Useful Context When You Talk to Support)

Knowing your model and its typical MSRP helps agents confirm accessories and parts. As a reference point in 2024, popular models included: Kobo Clara 2E (around US$139.99), Kobo Libra 2 (around US$199.99), Kobo Sage (around US$269.99), and Kobo Elipsa 2E (around US$399.99) in the United States. Prices vary by country and promotions; always state your country and currency when speaking with support.

If you’re asking about a battery replacement or accessory compatibility (e.g., stylus for Elipsa 2E or Sage), have the model year at hand. Support can also confirm if a case or power adapter you’re considering is the correct fit and whether a part is covered under warranty versus normal wear.

Safety Tips When You See a “Kobo Customer Care Number” Online

Be skeptical of any phone number claiming to be “Kobo customer care.” Kobo directs users to https://help.kobo.com for contact. Red flags include agents asking for full credit‑card numbers, remote desktop access to your computer, or payment to “unlock” your account. Real Kobo agents will never ask for your full card number or your device unlock PIN over the phone or chat.

Before engaging, check the domain: it should be help.kobo.com or kobo.com. If someone gives you a phone number, verify it by asking the agent (via official chat) whether Kobo actually provides phone support in your region. When in doubt, close the tab and start again at https://help.kobo.com to ensure you’re dealing with the real support team.

Why is my Kobo not responding?

A frozen Kobo screen after a drop often indicates a hardware or software glitch. First, perform a hard reset by holding the power button for 20 seconds. If unresponsive, let the battery fully drain, then recharge for several hours. Persistent display issues may stem from a damaged e-ink screen or internal connections.

Why isn’t my book showing up on my Kobo?

When your Kobo shows ‘No Books Found,’ first ensure it’s connected to Wi-Fi. Sync your device via Settings > Sync to restore your library. If books remain missing, restart the eReader and check your account on Kobo’s website to confirm purchases. Sometimes, a factory reset helps but back up data first.

What to do with a broken Kobo?

Locate the small hole on the bottom of your eReader. Unfold a paperclip and slide an end into the hole. Press gently until you feel a click. Your eReader should restart.

Can you get a refund on Kobo Books?

You may be able to return purchased eBooks or audiobooks from Rakuten Kobo. To see if your item is eligible for a refund, please use our online chat to see if your item qualifies for a refund, contact Kobo Customer Care.