Kaspersky customer care phone number: how to reach the official line safely and quickly

There isn’t a single global “Kaspersky customer care phone number.” Kaspersky routes calls by country, language, and product, and the number you should use is shown only on the official support portal for your region. This is intentional: it protects customers from spoofed lines and ensures you reach a team that can verify your license and speak your language.

Founded in 1997, Kaspersky today protects over 400 million individual users and more than 240,000 business customers across 200+ countries and territories. Because of that footprint—and because telecom regulations differ by country—phone lines and hours change over time. The safest way to get the correct number is to use the steps below every time you need to call.

Where to find the official phone number for your country

The definitive source for phone support details is the Kaspersky Support portal. For home users (consumer products), start at https://support.kaspersky.com/b2c. For business products, go to https://support.kaspersky.com/b2b. In both cases, select your country/region at the top of the page. The portal will then display the supported contact channels—including the phone number and hours—for your location.

In many regions, the phone number appears only after you sign in and select your product, because phone support is tied to an active, paid subscription. Sign in at https://my.kaspersky.com (home) or https://companyaccount.kaspersky.com (business), open Support/Contacts, choose your product and issue category, and you’ll either see the phone line, a “Request a callback” option, or both.

Quick path for home users

Go to https://my.kaspersky.com, sign in with the email on your license, then open Support. Click “Create request,” pick the affected device and product (for example, Kaspersky Standard, Plus, or Premium), and select your issue (installation, billing, subscription, protection, etc.). If your plan includes phone support in your region, the portal will reveal the correct number and hours or offer to schedule a callback.

Many English-language regions provide extended or 24/7 phone availability for critical protection issues, while other languages may operate local business hours (for example, Monday–Friday, 09:00–18:00 local time, excluding public holidays). If the line is closed, use chat or email on the same page and request a callback as soon as the phone team opens.

Quick path for business customers

Sign in at https://companyaccount.kaspersky.com with your CompanyAccount, open “New request,” choose your solution (for example, Kaspersky Endpoint Security for Business or Kaspersky Security for Virtualization), set the severity, and review the “Contacts” section. Your contract and region determine which phone line appears and whether 24/7 coverage applies.

Partners and MSPs can also use the Partner Portal; if you purchase through a reseller, you may see both Kaspersky’s line and your partner’s escalation phone. Always prefer the number shown inside CompanyAccount for entitlement-aware routing.

What to have ready before you call

Calls move much faster if you start with the right proof of purchase and technical details. Kaspersky activation codes for home products are 20 characters in the format XXXXX-XXXXX-XXXXX-XXXXX (letters and numbers). For auto-renewals, you may also have an order reference from the e-commerce provider that processed the payment.

Collect device information in advance: operating system (for example, Windows 11 23H2, macOS 14.5, Android 14, iOS 17), Kaspersky app version/build, and any error IDs. If you’re calling about billing, have the last 4 digits of the card, transaction date, amount, and order number. Kaspersky commonly uses authorized e-commerce processors (such as Digital River or Nexway) in various regions; your receipt will show the merchant of record.

• Your My Kaspersky or CompanyAccount email address and full name as on the license
• Activation code (20 characters) or license key, and number of devices covered (1, 3, 5, 10, etc.)
• Order number and transaction date/amount for billing or refund questions
• Operating system version and device count affected (for example, 3 of 5 devices)
• Exact Kaspersky product and build (for example, Kaspersky Plus 21.x, build number shown in Support/About)
• Any error messages, screenshots, or case numbers if you’ve already opened a ticket
• Network details if relevant: ISP, router brand/firmware, VPN/Proxy in use
• For business: contract ID, license ID, and a brief impact statement (users affected, services impacted)

Typical support scope, languages, and hours

Phone support entitlement depends on your plan and region. Paid home subscriptions generally include phone and chat support; trials often receive self-help and community support, with chat in some regions. Kaspersky Premium plans in many countries provide priority routing and extended hours, while Standard and Plus plans may follow local business hours for phone but 24/7 for security incidents via other channels.

Business support hours vary by service level. Base contracts typically follow local business hours, while higher-tier or premium support often includes 24/7 phone availability for critical incidents. Language support matches your region’s official languages; English support is widely available globally, often with the broadest hours.

Pricing, subscriptions, and eligibility for phone support

Since 2022, Kaspersky’s consumer lineup has been streamlined into three tiers: Standard, Plus, and Premium. All tiers are subscription-based and phone support availability is tied to your active subscription and region. Typical introductory pricing in many markets ranges roughly from the low $30s to the mid $80s (USD or EUR) per year depending on tier and device count (1, 3, 5, or more). Always confirm current pricing in your country at https://www.kaspersky.com/home-security.

Licenses are cross-platform across Windows, macOS, Android, and iOS within the device limit you purchase. For example, a 5-device Plus license can protect a Windows laptop, a macOS desktop, two Android phones, and one iOS device under the same subscription and account, which simplifies entitlement checks when you call.

Avoid scams: verify the phone number before you call

Search engines and social media are full of fake “Kaspersky Support” numbers. These operations often impersonate brands, push alarmist messages, and try to extract remote access or payment. Kaspersky never initiates unsolicited support calls about infections, and they will not ask you to pay in gift cards or cryptocurrency.

• Only use numbers shown after you sign in at https://my.kaspersky.com or on https://support.kaspersky.com with your region selected
• Cross-check hours and language on the portal; scammers rarely match both
• Do not grant remote access unless your case number is confirmed inside My Kaspersky/CompanyAccount
• Do not install “support tools” from file-sharing links; use only downloads from https://support.kaspersky.com or in-product links
• If someone calls you first claiming to be Kaspersky, hang up and call the official number shown in your portal
• Report suspicious numbers via the official support portal and to your telecom regulator or local cybercrime unit

If you already interacted with a suspicious line, immediately change your My Kaspersky password, revoke any remote-access tools installed, run a full scan, and contact the official support channel to audit your account and devices.

Alternatives that might be faster than calling

The Knowledge Base at https://support.kaspersky.com contains step-by-step guides for common issues (installation failures, activation errors, renewals, app compatibility, clean removal/reinstall tools, and recovery after malware). The user Community at https://community.kaspersky.com is active, with moderators and volunteers who can often help within hours.

From the desktop app, open Support/About to copy the exact build number and use “Support Tools” to collect logs when requested. Submitting these via the portal before your call saves time and may allow chat/email teams to resolve issues without a phone queue or second call.

If you still can’t find the phone number

Use the global regions page at https://www.kaspersky.com/regions to select your country. Then open the Support link from your country site; the Contacts page will show phone availability and alternatives (chat, email, webform) for that locale.

As a fallback, open a web ticket in My Kaspersky or CompanyAccount and request a callback. Include your time zone and preferred times, keep the case number handy during the call, and update the case notes after the conversation so any follow-up actions are documented.