Kaspersky Customer Care Number: How to Reach Official Support Quickly and Safely

Searching for a “Kaspersky customer care number” often returns unofficial or even fraudulent phone lines. Kaspersky does not publish a single global number; instead, it provides regional phone support with country-specific hours and languages. That means the correct, safe number depends on where you live and which product or plan you use.

Kaspersky, founded in 1997, supports hundreds of millions of devices in 200+ countries and territories and operates in 30+ languages. Because of this scale, the company routes phone calls by region to ensure local compliance, accurate billing assistance, and product guidance appropriate to your license and language.

Why there isn’t one universal Kaspersky customer care number

Phone support for security products must comply with local consumer laws, data handling rules, and billing methods. A single global line would expose you to long queues across time zones and agents who may not have access to your local order records. Regional lines ensure agents can pull up your license, verify your identity, and process refunds or renewals under the right jurisdiction.

Another practical reason is fraud prevention. Attackers frequently buy ads for “antivirus support numbers” and pretend to be official. Kaspersky minimizes this risk by listing numbers only inside its authenticated portals and its regional support pages, keeping them current and verified.

How to locate the correct Kaspersky customer care number for your country

The fastest, most reliable way to get the right number is through Kaspersky’s official support portal or your My Kaspersky account. These sources detect your region and show the current options for phone, chat, or web form. Avoid relying on third-party directories or pop-up ads.

Follow these steps to find the right phone number and hours in under a minute:

• Go to support.kaspersky.com and select your country or region (top-right region selector). If you are signed in, visit my.kaspersky.com and click Support.
• Choose your product family: Home (Standard, Plus, Premium) or Business (Small Office Security, Endpoint Security, etc.).
• Open the Contact Support or Get Help section. The portal displays phone numbers, business hours, and languages for your location.
• If you don’t see a phone option, select Chat or Submit a request; some regions restrict phone to paid tiers while offering 24/7 chat for Premium customers.
• Note the case ID or ticket number shown on screen before or after the call; you will need it for follow-ups.

Other official support channels if the phone queue is busy

Live chat and authenticated web requests are often faster than phone queues. On support.kaspersky.com, live chat is typically available during extended hours, and for many regions Kaspersky Premium offers 24/7 chat. Creating a web request through your My Kaspersky account lets you attach logs or screenshots securely, which speeds up diagnostics.

In-product support is also available. Open your Kaspersky app, go to Support or Help, and use the Contact Support or Report a problem option. This automatically includes product version and OS data, reducing back-and-forth. For less urgent questions and best practices, the official community is at community.kaspersky.com, moderated by Kaspersky employees and top contributors.

Service levels, hours, and languages

For Home products (Kaspersky Standard, Plus, Premium), availability and channels vary by plan and region. Many regions provide phone during business hours on weekdays, with live chat covering longer windows. Premium plans commonly include 24/7 support via chat and faster escalation paths. Always check your local Contact Support page for exact hours and available languages.

Business customers (e.g., Kaspersky Small Office Security or Kaspersky Endpoint Security) may receive enhanced service levels. Depending on contract and support tier, critical issues can receive response targets measured in hours (for example, priority incidents addressed in 1–4 business hours). Enterprise customers with premium or maintenance agreements may also have access to designated technical account managers and after-hours paging. Verify the SLA in your license agreement or in your Kaspersky CompanyAccount portal.

What information to prepare before calling

Have your license key or activation code ready, along with the email used to purchase or register the product. If you bought online, keep the order number from your receipt or payment processor. Agents will also ask for your product name and version (for example, Kaspersky Plus 21.x), your operating system version (for example, Windows 11 23H2, macOS 14.x, Android 14, iOS/iPadOS 17), and a brief description of the issue and when it started.

For technical troubleshooting, it helps to have recent error messages, screenshots, and any steps you already tried (e.g., database update, reinstall). If you suspect malware, note the file name, detection name, and the time the alert appeared. For billing inquiries, have the last four digits of the card used, subscription renewal date, and whether auto-renew is on or off. Sharing only what the agent requests protects your privacy while speeding resolution.

Billing, renewal, and refunds

Many home subscriptions are set to auto-renew by default. You can manage renewal, update your payment method, or cancel auto-renewal from your My Kaspersky account (my.kaspersky.com). If you purchased via a reseller, app store, or marketplace, manage billing in that channel’s account settings. Your email receipt identifies the payment processor (for example, Verifone/2Checkout or Digital River); use the link in the receipt to view or change subscription details.

Refund windows vary by country and storefront. Many regions provide a 30-day money-back guarantee for first-time purchases, while some jurisdictions (for example, in the EU/UK) follow distance-selling rules that can be shorter or longer depending on digital-service activation. If you request a refund, expect processing to take 5–10 business days after approval, depending on your bank. Always submit refund requests through the official portal or the link in your order confirmation to avoid phishing.

Red flags and how to avoid fake “Kaspersky” numbers

Scammers frequently create lookalike numbers and websites. If someone cold-calls you claiming to be Kaspersky, or if a site asks you to install remote-access tools before verifying your case, stop and verify through the official portal. When in doubt, sign in to my.kaspersky.com and initiate contact from there—do not rely on search ads or pop-ups.

• Unsolicited calls or messages claiming your device is “infected” and demanding immediate payment.
• Phone numbers shown only on ads, PDFs, or forums—not on support.kaspersky.com or your My Kaspersky portal.
• Requests to pay with gift cards, cryptocurrency, or wire transfers, or to share full card numbers or one-time banking codes.
• Instructions to install remote-control software before you have an official case ID and agent verification.
• Emails from domains that do not end in kaspersky.com or the verified payment processor in your original receipt.

Quick reference: official URLs and where to find numbers fast

Support portal (regional phone/chat options): support.kaspersky.com. After selecting your country, open Contact Support to see phone numbers, hours, and languages. Signed-in users can also access support directly via my.kaspersky.com (Support tab).

Account and licenses: my.kaspersky.com and account.kaspersky.com. Community forum for how-tos and product tips: community.kaspersky.com. Company contacts and legal information: company.kaspersky.com/about/contact. Always start from these domains to ensure you are viewing current, official contact numbers for your region.

If calling is urgent but the number is not obvious on the regional page, try switching the region selector to your neighboring country to compare availability; some regions display phone support only after you choose a product and sign in. Record your case ID during the first interaction and reference it in all follow-ups to save time.

Bottom line

There is no single, universal Kaspersky customer care number. To avoid scams and reach the right team quickly, use support.kaspersky.com or your My Kaspersky account to retrieve the official, region-specific phone number, hours, and languages. Keep your license details, product version, and order information at hand to accelerate verification and resolution.