JPS Customer Care Number: How to Reach Jamaica Public Service Quickly and Get Results

The Official JPS Customer Care Number

The primary customer care number for Jamaica Public Service (JPS) is 1-888-225-5577. That’s 1-888-CALL-JPS, toll-free from anywhere in Jamaica on both landlines and mobile networks. Use this number to report outages, query your bill, arrange new connections or reconnections, update account information, and get help with prepaid (PowerSmart) or postpaid services.

For power cuts and safety hazards (for example, sparking or downed lines), the same 1-888-225-5577 line is the fastest way to reach the 24/7 outage team. If you are calling from outside Jamaica and your carrier doesn’t allow toll-free access, visit the official contact page at myjpsco.com for a direct-dial alternative and current hours. Always keep your JPS account number handy to speed up verification.

What to Have Ready Before You Call

A prepared call gets resolved faster. JPS agents verify your identity and find your service location quickly when you provide precise details. Having a recent bill or meter label in hand can reduce your call time significantly and helps avoid follow-up calls.

If you’re reporting an outage or a technical issue, brief observations like whether neighboring homes are also out, flickering lights, or unusual sounds near transformers will help dispatchers triage the issue correctly and prioritize response safely.

• Your 11–12 digit JPS account number and the exact service address (including apartment or unit number).
• The name on the account and a reachable callback number (mobile preferred).
• Meter number (stamped on the meter face) or your prepaid meter ID, if applicable.
• For billing queries: date and amount of the last payment, receipt number, and the bill issue date you’re disputing.
• For outages: time the power went out, whether it’s partial (some rooms) or total, and whether nearby properties are affected.
• Photos or short videos (if safe to capture) showing meter readings, damaged service lines, or visible hazards—useful when requested by the agent.

Best Times to Call and Typical Response

Call volumes tend to spike on Monday mornings, during lunchtime, and immediately after severe weather. If your query isn’t urgent, try calling early morning or mid-afternoon on weekdays to reduce hold time. For outage or safety issues, call immediately regardless of the hour; JPS maintains 24/7 coverage for hazard reports and widespread interruptions.

During normal conditions, customers commonly report shorter waits during off-peak periods, while storm events can trigger extended queues. When you report an outage, you’ll typically receive a reference number. Keep it handy—JPS uses that number to track restoration progress, bundle related incidents in your area, and confirm when service is restored.

Quick Self-Service Alternatives If You Can’t Get Through

JPS expands phone support with online and app-based tools that are often faster for common tasks. Many customers resolve billing and payment issues without waiting for an agent by using the official website and mobile app. These tools are available even when call volumes are high, and they provide a digital paper trail of your requests.

Start at myjpsco.com for account management, outage reporting, bill downloads, card payments, and energy usage history. The MyJPS Mobile App (Android and iOS) mirrors most web features, including bill payment, usage graphs, and outage submissions. JPS also posts broad outage updates on social media—search for the official “myjpsonline” handles. For in-person assistance, check branch locations and hours at myjpsco.com/locations before you travel.

• Website: myjpsco.com — account login, outage map/report, payments, and service requests.
• MyJPS Mobile App: Search “MyJPS” in your app store — billing, payments, usage, and outage reporting.
• Social media updates: Look for verified “myjpsonline” pages for advisories and planned maintenance notices.
• Walk-in offices: Find addresses and hours at myjpsco.com/locations for document drop-offs and identity verification.

How to Report Outages Effectively

Safety first: if you see a downed or sparking line, keep at least 10 meters away, prevent others from approaching, and call 1-888-225-5577 immediately. Do not attempt to move the line or any object touching it. Provide landmarks near the hazard—street names, utility poles with visible ID numbers, or notable buildings—to help crews find the exact spot quickly.

For non-hazard outages, give the time power was lost, whether lights dimmed beforehand, and whether neighboring properties are affected. If it’s a partial outage (some rooms out, others on), mention it—this can indicate a connection or phase issue. If medically necessary equipment is in use at the location, inform the agent so the situation can be properly prioritized and documented.

Billing, Deposits, and Reconnection Basics

If you believe your bill is unusually high, compare the kilowatt-hour (kWh) usage with the same month last year and confirm your billing period dates. Agents can arrange a meter test or usage review if you provide serial numbers, photos of current meter readings, and recent payment proofs. If you recently changed appliances or added air conditioning, note the installation dates to help correlate usage changes.

After settling overdue balances, reconnection scheduling depends on payment confirmation and crew availability. To avoid delays, pay through channels that post quickly to JPS and keep your receipt. When you call 1-888-225-5577 to request reconnection, provide the payment reference and the exact service address. If you’ve paid but still see a pending status online, call with your receipt number so an agent can manually verify and push the work order.

Escalation Path for Unresolved Issues

Always request and record your case or reference number during the first call—this is essential for follow-ups. If a promised callback window passes or a resolution timeline slips, call back, quote the reference number, and ask for a supervisor review. Keep a dated note of who you spoke with and what was agreed.

If you’ve exhausted normal channels and still cannot resolve a legitimate billing or service dispute, consult the guidance published by Jamaica’s utility regulator, the Office of Utilities Regulation (OUR). The OUR site explains documentation you’ll need and how to file a complaint after you’ve attempted resolution with the provider. Start the process at our.org.jm and follow their current instructions.

Quick Reference

Main customer care (JPS Jamaica): 1-888-225-5577 (1-888-CALL-JPS), toll-free in Jamaica. Use for outages, billing, new service, reconnection, and general inquiries.

Official website: myjpsco.com — for account login, outage reports, payments, branch locations, and the latest contact options. Because numbers and hours can change, verify details on the site before you call from overseas or visit a branch.