Jio Customer Care Number Hyderabad: Complete, Up-to-Date Support Guide

If you’re in Hyderabad (Telangana circle) and need help with Jio mobile, JioFiber, or Jio SIM services, the fastest way to get resolution is via Jio’s nationwide helplines and digital channels. Jio routes support by circle, but the primary numbers are the same across India and operate 24×7 for most categories. Below you’ll find the key numbers, what each one is for, expected response timelines, and practical steps to get your issue resolved efficiently.

Because contact details can change, always verify the latest numbers in the MyJio app (Menu > JioCare) or the official Jio “Contact Us” page at https://www.jio.com/contact-us before you call. Keep your Jio number, registered email, and any Service Request (SR) IDs ready to speed up verification and troubleshooting.

Primary Jio Customer Care Numbers for Hyderabad (Telangana Circle)

Jio uses countrywide helplines that serve Hyderabad/Telangana as well. Calls from a Jio SIM are typically the most seamless, since the IVR auto-detects your account. Support is generally available in English, Hindi, and Telugu; language choices appear early in the IVR. Most general helplines run 24×7, while certain escalations (Nodal/Appellate) follow business hours.

For complaint registration, the industry-standard number 198 is toll-free from your Jio mobile and is meant specifically for service faults—network, billing disputes, activation failures, etc. For general plan information or balance queries, use 199 from your Jio SIM. If you’re calling from a non-Jio phone or a landline in Hyderabad (STD 040), Jio’s toll-free nationwide desk is available.

• 198 (from Jio mobile): Service-related complaints (toll-free). Get an SR ID via SMS after lodging a complaint.
• 199 (from Jio mobile): Plans, balance, validity, recharge help, SIM/VoLTE support. IVR + agent assist.
• 1800-889-9999 (from any number): Jio Customer Care toll-free for both Jio and non-Jio callers.
• 1800-896-9999 (from any number): JioFiber support and new-connection enquiries (toll-free).
• WhatsApp: +91 70007 70007 (JioCare on WhatsApp for quick self-help, plans, and basic troubleshooting).
• Website: https://www.jio.com/contact-us (official contact options, chat, store locator, and circle-wise escalation contacts).

How to Reach the Right Desk Faster (What to Expect on the Call)

When calling from your Jio SIM, the IVR usually detects your number. Choose your language first, then select the issue type: 1) recharge/plans, 2) SIM/activation, 3) network/coverage/speed, 4) JioFiber, or 9) to speak to an agent (options can change). If you’re reporting a fault (call drops, no data, billing error), use 198 directly to ensure you receive an official Service Request ID via SMS—this is crucial for escalations.

Keep the following handy: your Jio number, registered email/alternate number, recent recharge date/amount, device model, location details (area, landmark, pincode), and time windows when issues occur (for example, peak hours 7–10 pm in Gachibowli). For JioFiber, also note your JioFiber ID (starts with +91 or JIOF prefix in MyJio), router model, LOS/LED status, and speed test results.

JioFiber in Hyderabad: Installation, Support, and Practical Timelines

Hyderabad has extensive JioFiber coverage across core areas like Hitec City, Madhapur, Kondapur, Gachibowli, Jubilee Hills, Banjara Hills, Begumpet, Kukatpally, and parts of Secunderabad. For availability and booking, call 1800-896-9999 or submit your address in the MyJio app or on jio.com (JioFiber section). Typical installation windows in well-served localities are 24–72 hours after KYC and feasibility confirmation; building permissions or last-mile splicing can add time.

Bring original KYC (Aadhaar or Passport) and one recent photo for the primary subscriber during installation. Devices are generally provided on a returnable basis; deposits and one-time charges can vary by offer. Verify the latest plan prices and any installation/security deposit in the app or on the website before confirming. Popular entry broadband tiers historically start around the affordable range, with higher tiers offering OTT bundles and higher upload/download speeds.

Store Help in Hyderabad: Locating the Nearest Jio Store and Hours

For SIM swaps (lost/stolen), MNP port-in to Jio, eKYC, device checks, or physical bill/invoice copies, visiting a Jio Store or Reliance Digital outlet is often fastest. Use the Store Locator in the MyJio app (Menu > Store Locator) or visit the Contact Us page and select “Find a Store” to search by pincode (for example, 500081 for Gachibowli, 500033 for Jubilee Hills, 500090 for Kukatpally).

Typical counter hours are 10:00–20:00 on most days, though this can vary by mall location and holidays. Carry a government-issued photo ID and a passport-size photo for SIM services; for corporate connections, bring GSTIN and authorization documents. Ask the store to tag your request with a Service Request ID so you can track it through MyJio or by calling the helplines later.

Escalation Path and Resolution Timelines (TRAI-Compliant)

If your issue isn’t resolved via 198/199/helplines within the promised timeline noted in your SR, escalate to the Telangana circle Nodal Officer. The nodal contact (email/phone and working hours) is listed on Jio’s Contact/Grievance pages; hours are typically business days, roughly 09:30–18:00. Always include your SR ID, Jio number/JioFiber ID, timestamps, and any agent notes you received.

If the nodal team does not resolve the matter within the stated turnaround or you disagree with the closure, approach the Appellate Authority for Telangana (details on the same Jio site). Appellate submissions normally require: SR ID, your interaction history, and proof (screenshots of speed tests, call logs, bills). Keep copies of all emails and SMS acknowledgments—these are critical if you need to push for credits or billing corrections.

Pro Tips to Get Faster Resolution in Hyderabad

Well-documented tickets get solved faster and avoid back-and-forth. Before calling, run at least two speed tests on different Hyderabad servers (for example, servers in Hitec City or Secunderabad) and note the results with timestamps. Mention exact locations (e.g., “near Ayyappa Society, Madhapur, pincode 500081”) and if issues are time-bound (only evenings). For JioFiber, capture router LED status and whether issues persist on LAN vs Wi‑Fi.

• Use the MyJio app first: Menu > JioCare > Troubleshoot can auto-fix common data/VoLTE issues and logs an SR if needed.
• Network issues: Provide 3 samples (date/time, exact spot, indoor/outdoor). Ask the agent to add these to the field ticket.
• Billing disputes: Quote recharge amount, mode (UPI/card), transaction ID, and payment time; attach proof in the email confirmation.
• JioFiber outages: Check MyJio “Service Status.” If area outage exists, you’ll get an ETA; otherwise request a technician visit window (usually 10:00–13:00 or 14:00–18:00).
• SIM loss: Call 198 or 1800-889-9999 immediately to block; carry ID to a Jio Store for replacement SIM (same number).
• Social help: Tweet to @JioCare with your masked number (e.g., 98xxxx1234) and SR ID; they often respond within business hours.
• Plan/pricing checks: Verify the latest Hyderabad-available plans and any introductory fiber offers in MyJio or on jio.com before paying.

Important Verification Note

Helpline numbers, working hours, and plan prices can change. For the most accurate, current details for Hyderabad/Telangana, always cross-check inside the MyJio app (Menu > JioCare and Store Locator) or on the official Contact Us page: https://www.jio.com/contact-us. Save the SR IDs you receive by SMS/email; they’re essential for a smooth escalation if needed.