Jeep Customer Care Number: How to Reach the Right Team Fast

Official Jeep customer care numbers (United States)

The primary Jeep Customer Assistance Center can be reached at 1-877-IAMJEEP (1-877-426-5337). This line handles ownership questions, warranty support, dealership concerns, recalls guidance, and general product questions for Jeep vehicles sold in the U.S. Have your 17‑character VIN, current mileage, and the name of your selling/servicing dealer ready to speed up the call.

If your vehicle is enrolled in Jeep Wave (standard on most 2021+ U.S. models), use the dedicated concierge at 1-844-JEEP-WAVE (1-844-533-7928) for priority support, complimentary maintenance scheduling, and roadside assistance coordination. For infotainment and connected services issues (Uconnect, navigation, Bluetooth, Wi‑Fi hotspot, or OTA updates), contact Uconnect Care at 1-877-855-8400. For parts, accessories, and Mopar Vehicle Protection plan questions, call Mopar Customer Care at 1-800-399-2668. Official web resources include jeep.com/contact-us, jeep.com/wave, driveuconnect.com, and mopar.com.

Roadside assistance for U.S. vehicles is typically coordinated via the Jeep Wave line above or directly from the Jeep mobile app. If your model is not in Jeep Wave, check the Roadside Assistance number printed in your Warranty Information booklet or on your Mopar Vehicle Protection paperwork; coverage terms can vary by model year and powertrain.

Regional contacts outside the U.S.

Canada: Jeep (Stellantis Canada) Customer Care is available at 1-800-465-2001 for vehicle support, warranty, and recall guidance specific to Canadian-market vehicles. The Canadian contact page and online resources are at jeep.ca/en/contact-us. For roadside assistance in Canada, refer to the number on your roadside card/warranty booklet or within the Jeep app for the most accurate, VIN-specific coverage details.

India: Jeep India Customer Care is reachable at 1800-266-5337 (toll-free). Use this line for ownership support, service appointments, warranty claims, and dealer escalations within India. The official contact page is jeep-india.com/contact-us, which also lists regional email options and service network details.

Europe/UK: Many European markets use a centralized toll-free line at 00 800 0426 5337 (availability depends on local carriers; charges may apply if 00 800 access is not supported). For the most accurate national number, visit your country site—for example, jeep.co.uk/contact-us in the UK, or use the region selector starting from jeep.com/international. Always confirm hours and costs shown on the country site before calling from abroad.

What to have ready before you call

Arriving prepared dramatically shortens call time and increases the odds of a first‑call resolution. The most important item is your Vehicle Identification Number (VIN). VINs are 17 characters (standardized globally since 1981) and can be found on your registration, insurance card, the windshield lower-left corner (driver’s side), or inside the driver’s door jamb.

• VIN (17 characters) and current odometer reading (miles or km)
• Date and place of purchase; any extended coverage (Mopar Vehicle Protection) contract number
• Dealership name, city/state, and any repair order (RO) or invoice numbers
• Clear description of symptoms, when they occur (cold/hot/rain/highway), and frequency
• Photos/videos of warnings, leaks, or damage; DTC codes if a scan was performed
• For Uconnect issues, the radio/software version, phone model/OS, and a description of the pairing or update steps tried
• Exact location for roadside help (GPS pin or mile marker), and whether the vehicle is in a safe spot

Place the call from a quiet area with reliable reception, and keep a notepad ready. Ask for and write down your case or reference number before ending the call—it will start with a prefix tied to your region and helps any agent retrieve your file instantly on follow‑up.

Who to call for specific issues

Choosing the right number prevents hand‑offs and repeat explanations. Use the mappings below as a quick guide; if you’re unsure, the main Jeep Customer Assistance Center can route you correctly after validating your VIN and location.

• General ownership, warranty eligibility, goodwill review, dealer support (U.S.): 1-877-426-5337 (Jeep Customer Assistance)
• Jeep Wave benefits, complimentary maintenance, priority concierge, roadside coordination (U.S.): 1-844-533-7928 (Jeep Wave)
• Uconnect, navigation, connected services subscriptions, OTA update problems (U.S.): 1-877-855-8400 (Uconnect Care)
• Parts, accessories, Mopar Vehicle Protection plans (quotes, claims), out‑of‑warranty assistance: 1-800-399-2668 (Mopar Customer Care)
• Canada-wide customer care (warranty, recalls, dealer support): 1-800-465-2001 (Jeep/Stellantis Canada)
• India customer care (warranty, service, dealer support): 1800-266-5337 (Jeep India)
• Recall verification by VIN (U.S.): nhtsa.gov/recalls and mopar.com/en-us/my-vehicle/recalls/search
• Corporate correspondence (U.S.): Stellantis North America, 1000 Chrysler Drive, Auburn Hills, MI 48326-2766

If your issue involves a life‑safety concern (airbags, braking, fuel leaks, unintended acceleration), note that customer care will document and assist, but you should also file a report with the U.S. National Highway Traffic Safety Administration at nhtsa.gov or by phone at 1-888-327-4236 to support formal safety investigations.

Escalation, case management, and documentation

When you contact Jeep customer care, ask the agent to open a formal case and provide you with the case or service request number. This file attaches your VIN, concern, dealer visits, and supporting documents (photos, invoices). If you email or upload documents, label them clearly (e.g., “RO_2025-06-14_Brake_Pulsation.pdf”) so a case manager can quickly review the history.

For complex concerns—repeat repairs, vehicle down situations, parts backorder delays, or out‑of‑warranty goodwill requests—ask for assignment to a case manager. Response times vary by region, but you should generally expect follow‑up within a few business days. Keep a log of call dates, who you spoke with, and commitments made. If a buyback, replacement, or arbitration path is discussed, your case manager will explain your region’s process and timelines; these are governed by local laws and program rules.

If you feel your concern isn’t progressing, request an escalation and restate the outcome you seek (e.g., expedited parts, alternative transportation, or a second‑opinion diagnosis at another authorized dealer). Be ready to share objective evidence—repair orders, diagnostic codes, and technician findings—since these drive decisions on goodwill and coverage exceptions.

Warranty, roadside coverage, and costs to expect

In the U.S., most recent Jeep models include a 3‑year/36,000‑mile (58,000 km) Basic Limited Warranty and a 5‑year/60,000‑mile (96,000 km) Powertrain Limited Warranty for gasoline engines; many diesel models carry a 5‑year/100,000‑mile (160,000 km) powertrain term. High‑voltage components on plug‑in hybrid models (e.g., Wrangler 4xe, Grand Cherokee 4xe) are commonly covered for up to 8 years/100,000 miles, but always confirm the exact terms in your warranty booklet or with customer care using your VIN.

Roadside assistance terms often align to 5 years/60,000 miles for gasoline models in the U.S., providing towing to the nearest authorized dealer, battery jump‑starts, lockout assistance, and flat‑tire service. Coverage specifics—like out‑of‑fuel aid or off‑road recovery—vary by plan and model year. Customer care can verify eligibility and advise any out‑of‑pocket costs before dispatching service.

If you’re out of warranty, typical U.S. dealer diagnostic fees range from $150 to $225, depending on market labor rates. Software updates can bill 0.3–1.0 labor hours, and local tows (up to 10–20 miles) often run $125–$250 before taxes. Request an estimate and authorization details in writing; your case manager or Mopar plan administrator can sometimes assist with cost reviews when there’s a documented history of related repairs.

Digital channels and helpful links

For many issues, you can expedite support digitally. Use the Jeep mobile app (iOS/Android) to access roadside assistance, maintenance schedules, and connected services tied to your VIN. The Mopar Owner’s Site (mopar.com) lets you check recalls, view service history from participating dealers, and manage Mopar Vehicle Protection plans. For contact options and live chat where available, start at jeep.com/contact-us in the U.S. or your local country site listed via jeep.com/international.

If you need to send documentation, ask the agent for the approved upload or email method for your region; this ensures your files attach to the correct case number. For formal correspondence in the U.S., the mailing address is Stellantis North America, 1000 Chrysler Drive, Auburn Hills, MI 48326-2766. Always include your VIN, mileage, daytime phone, and case number on any written communication so it can be routed without delay.

What is Jeep customer care?

JEEP®CUSTOMER CARE
Call 1800 505337 for Roadside Assistance or Customer Service.

How do I contact Jeep USA for complaints?

Jeep Cares’s posts. Need more assistance? Give our customer care agents a call at 1-877- IAM-JEEP.

Does Jeep have 24-7 Customer Service?

DEDICATED 24/7 OWNER SUPPORT
For questions about your Jeep® Brand vehicle, to schedule service, or for anything else you may need, simply call 844-JEEP-WAVE,24/7.

How do I contact customer care at Chrysler?

HERE WHEN YOU NEED US

1. Chrysler, Dodge, Jeep® and Ram. 1-800-521-2779. chrysler.rsahelp.com.
2. FIAT® 1-888-242-6342. Fiat.rsahelp.com.
3. Alfa Romeo. 1-844-253-2872. alfaromeo.rsahelp.com.