Jaquar Customer Care Number: Fast, Reliable Ways to Reach Support

If you need help with Jaquar faucets, showers, sanitaryware, water heaters, lighting, or spares, the primary India toll-free customer care number is 1800-121-6808. This helpline connects you to Jaquar’s centralized service desk for booking a technician visit, checking warranty coverage, or getting product guidance.

For the most accurate and up-to-date contact details, you can also start at the official website: https://www.jaquar.com. Use the country selector and navigate to Support or Customer Care to find the “Book a Service” form, live contact options, and local assistance details. Phone numbers and service hours may vary by country and region.

Official Channels to Contact Jaquar Support

The toll-free line 1800-121-6808 is designed for quick complaint logging and technician dispatch across most Indian PIN codes. Typical wait times are short during business hours, and agents can create a service request (SR) in your name, assign it to a local service partner, and share an estimated visit window based on your address.

If you prefer not to call, use the online service request on the official site. This route lets you upload photos or videos of the issue, which often helps the technician arrive with the right spare parts on the first visit. You’ll receive an SR/Complaint ID via SMS or email, which you can use for tracking and escalation.

• Toll-free (India): 1800-121-6808 (best for booking/queries, warranty checks, and follow-ups)
• Website: https://www.jaquar.com → Support/Customer Care → Book a Service (to log issues, attach photos, and track status)
• Dealers/Stores: You can also ask your authorized dealer or a Jaquar World/Orientation Centre to log a service ticket on your behalf if you purchased through them.

What Issues Customer Care Can Resolve

Customer care can help with a wide range of topics: leakage or low flow from faucets or showers, diverter/mixer problems, cartridge or aerator issues, flushing mechanism repairs, cistern refills, water heater installation/servicing, and lighting fixture queries. They will also advise on whether an issue is likely covered under warranty or is a wear-and-tear/consumable item.

You can also call to book first-time installation for new purchases, request preventive maintenance (e.g., descaling for hard water areas), or order genuine spare parts. For complex remodels or multi-bathroom projects, asking for a site visit and quote can save time and ensure you get the right combinations of mixers, valves, and accessories.

Keep These Details Ready Before You Call

Having complete information speeds up complaint logging and reduces back-and-forth. It also helps the technician arrive with the correct parts and tools. If you don’t have all details, don’t worry—the agent can still proceed, but the visit might require a second run for spares.

• Product details: Model name or code (often on the box/invoice or etched on the product), category (faucet, shower, WC, flush, water heater, lighting), and finish (chrome, matte black, etc.).
• Purchase info: Invoice date and seller/dealer name, plus any installation date if different. Warranty validations usually rely on these.
• Location and access: Full address with landmark and PIN code, preferred visit days/time, building access details, and contact number on site.
• Issue description: Symptoms (leak, drip, low pressure, temperature fluctuation, electrical trip), when it started, and any previous repairs.
• Photos/videos: Close-up images of the issue, the overall setup (under-counter valves, concealed diverter/flush tank), and any visible product labels.

Service Hours, Response Times, and What to Expect

In most Indian cities, call center hours are typically business days during standard working hours, and field visits are scheduled Monday through Saturday. In metro areas, first-visit scheduling is often within 24–48 hours; in Tier-2/3 locations, 48–72 hours is common. Actual timelines vary by season, demand surges, and part availability.

On the day of service, you’ll usually receive a confirmation call from the assigned technician. For out-of-warranty jobs, a standard visiting/diagnostic fee may apply, and any parts and labor are billed additionally. Always ask the technician for an estimate before work begins and request an itemized bill for your records.

Warranty Basics and Documentation

Warranty periods vary by category and component. In general, structural components (e.g., faucet body, ceramic fixtures) carry longer coverage than consumables or moving parts (e.g., cartridges, seals, gaskets, hoses). Electrical items like water heaters and lighting have separate coverage for the tank/driver, heating element/LED module, and on-site service.

Your invoice and the product-specific warranty card are the final reference. If you’ve misplaced documents, the customer care team may accept soft copies from your dealer or online order records. Keep in mind that damage from improper installation, non-genuine parts, hard-water scaling without recommended maintenance, or electrical issues may be excluded.

Escalations and Status Tracking

Every complaint logged via phone or the website generates a Service Request/Complaint ID. Keep this ID for tracking. If a visit misses the promised window or a part is delayed, call 1800-121-6808 and ask for an update on the same ID. Request a revised ETA and, if needed, escalation to a supervisor.

If your issue requires multiple visits (e.g., concealed diverter repairs that need wall access or special parts), ask the technician or agent to note the dependency clearly in the ticket. This minimizes repeat diagnostics and improves the chance of a first-time fix once parts arrive.

International and Regional Support

Jaquar operates in multiple countries through subsidiaries, distributors, and brand stores. Phone numbers, service hours, and on-site coverage differ by market. Use the country selector on https://www.jaquar.com to view localized customer care numbers and to book service within your region’s network.

If you purchased in one country and installed in another, inform customer care. Cross-border warranty support depends on model availability, local regulations, and eligible service networks. Keeping proof of purchase and installation details will help the team advise you on the best route.

Pro Tips for a Smooth Service Experience

Describe water conditions (hard/soft) and any filtration or pressure pump setup when you call; it helps diagnose scaling or pressure-related issues. If your bathroom uses concealed systems, share photos of the exact trim and the rough-in box brand/model—this can significantly reduce parts lead time.

After service, test all functions before the technician leaves—flow, temperature mixing, diverter routing, flushing cycles, and leak checks at joints. Request preventive advice for your area (e.g., descaling intervals, aerator cleaning, anode replacement schedule for water heaters) to extend product life and maintain performance.