IndiGo customer care toll‑free number: what exists, what doesn’t, and the fastest ways to get help

Does IndiGo have a toll‑free number in India?

Short answer: No. As of August 2025, IndiGo (IATA: 6E) does not publish a nationwide toll‑free (1800/1860) customer care number for India. The airline’s primary contact center lines are Delhi NCR numbers and are billed as per your phone plan’s STD/local calling rates. If you see third‑party websites claiming an “IndiGo 1800 number” for India, treat them as unverified—these are often lead‑gen or scam lines.

The two official India customer care numbers currently published by IndiGo are +91 124 617 3838 and +91 124 497 3838. Both operate 24×7 for bookings, changes, cancellations, flight status, special assistance, and general support. Because they are geographic numbers (0124 = Gurugram/Delhi NCR), your carrier will charge according to your plan. If you need a cost‑free option, use the in‑app chat or web support channels outlined below.

Always confirm the latest numbers and channels on IndiGo’s official Support page: https://www.goindigo.in/support/contact-us.html. Numbers can change, and country‑specific lines may be added or retired based on route/network updates.

Official contact channels and numbers (last checked: August 2025)

Use only these verified touchpoints for secure and timely assistance. Avoid sharing card/OTP details over calls or messages unless you are interacting via official IndiGo channels.

• Phone (India, 24×7, not toll‑free): +91 124 617 3838 and +91 124 497 3838. From outside India, dial with the +91 country code.
• Website (manage bookings, refunds, support): https://www.goindigo.in — My Trips (PNR lookup), flight status, web check‑in, baggage and special assistance requests.
• Support portal and contact directory: https://www.goindigo.in/support/contact-us.html — includes India and international office contact details and digital support options.
• Mobile app: “IndiGo” on iOS and Android — live chat, rebooking/cancellations, boarding passes, same‑day change features. Ideal when you need help while traveling.
• Social media care: X (Twitter) @IndiGo6E — for non‑private queries and status updates. Never share payment details in public or DMs.
• Customer Relations (post‑travel feedback/claims): file via the web form under Support > Feedback/Complaints. Keep your 6‑character PNR (e.g., A1B2C3), flight number (6E###), travel date, and contact email ready.

International travelers: IndiGo publishes country‑/region‑specific office numbers on the Support page above. Some overseas lines may be toll‑free within that country. If you are abroad and cannot access a local office line, calling the India numbers with +91 is acceptable, but your international call rates will apply.

How to reach a human quickly and what to prepare

IndiGo’s IVR menu changes from time to time, but you can generally navigate to “existing bookings” or “changes/cancellations” to reach an agent. If your matter is urgent (same‑day flight disruptions, missed connections, involuntary cancellations), state “speak to an agent” clearly when prompted by the IVR. If hold times are long, the mobile app’s chat can be faster for rebookings during major delays.

Have these details at hand before you call or chat: PNR (6 characters), passenger name as on the ticket, flight number and date, email and mobile used for the booking, payment reference (last 4 digits of the card or UPI ID), and any special assistance needs (e.g., wheelchair request, UMNR details). For name corrections, keep a valid government ID/passport ready; minor corrections are typically processed if within policy.

If you booked via a travel agency or OTA, contact them first for reissues/refunds; the ticketing authority controls many changes. IndiGo can still assist with day‑of‑travel disruptions and operational issues at the airport, but fare rule changes and full refunds are often fastest through the issuing agent.

Costs, policies, and what to expect when you call

Calls to +91 124 617 3838 and +91 124 497 3838 are charged at standard local/STD rates based on your plan. Many Indian mobile plans include bundled minutes to landlines; check with your carrier if costs are a concern. There is currently no India toll‑free alternative published by the airline. For zero‑cost help, use the website or mobile app; both support booking changes and refunds under eligible fare rules.

For voluntary changes/cancellations, fees depend on your fare family and time to departure. Change/cancellation charges can vary by route and date; taxes and fare differences may apply. For involuntary changes (e.g., schedule change or flight cancellation by the airline), rebooking on the next available IndiGo flight is typically offered at no extra cost; ask the agent for options if your trip is time‑sensitive.

Refund processing timelines vary by payment method after the airline issues the refund: cards often reflect within a few business days, while some bank transfers can take longer depending on your bank. You can track refund status under My Trips on the website/app using your PNR and email/phone.

Common scenarios and the best channel to use

For same‑day delays or gate changes, use the app or airport staff—this is usually faster than phone queues during disruption peaks. For name spelling fixes or adding services (seats, meals, excess baggage), the website/app is efficient up to the cut‑off time; beyond that, the airport counter can help subject to policy.

For special assistance (wheelchair, stretcher, unaccompanied minors), request at least 48 hours before departure via the website/app or by calling the contact center. Bring relevant medical documentation if required by the assistance type, and arrive at the airport earlier than usual to allow processing time.

Tips to get help faster and avoid scams

IndiGo will never ask for your one‑time passwords (OTPs), complete card numbers, or UPI collect approvals over an unsolicited call. Only pay for changes or add‑ons on the official website/app or at airport counters. When in doubt, disconnect and redial the verified numbers listed above or use the Support page.

• Call during off‑peak hours: mid‑afternoon (India time) typically has shorter queues than early mornings/evenings before and after banked departures.
• Use the app for self‑service: most rebookings, cancellations, seat selection, meals, excess baggage, and web check‑in are faster and fee‑transparent online.
• Keep documents ready: PNR, payment reference, ID/passport, and for GST invoices, your GSTIN and registered email.
• Verify the domain: only interact on goindigo.in or the official IndiGo app. Beware of look‑alike domains and sponsored ads pretending to be IndiGo support.
• At the airport: head to an IndiGo counter if your flight is within 24 hours; bring all passengers on the PNR and IDs for quicker processing.

If you need to escalate a post‑travel issue, submit a detailed case via the online feedback/complaint form with receipts and timelines. This creates a ticket number for tracking and is generally more effective than repeated calls for non‑urgent matters.

Corporate details and formal correspondence

For legal/registered correspondence (not for routine customer support), IndiGo’s registered office is listed in public filings as: InterGlobe Aviation Limited (IndiGo), Central Wing, Ground Floor, Thapar House, 124 Janpath, New Delhi 110001, India. Do not send sensitive payment information by post; use the official website/app for transactions.

For day‑to‑day customer service, the fastest and most cost‑effective options remain the website, app, and the 24×7 contact center at +91 124 617 3838 and +91 124 497 3838. If you specifically require a toll‑free line, check the Support page for the country you are calling from—some international offices publish local toll‑free numbers, which may save you calling costs when abroad.

Bookmark these two pages for accurate, current contact information: https://www.goindigo.in and https://www.goindigo.in/support/contact-us.html. Re‑verify numbers before dialing, as airlines periodically update their customer care infrastructure in line with network and policy changes.