IndiGo customer care number (toll-free): the definitive, up-to-date contact guide

If you are looking for the IndiGo customer care number toll free, the most important fact is this: as of August 2025, IndiGo (IATA: 6E) does not publish a nationwide 1800-series toll-free number for reservations or general customer service in India. The airline’s primary contact centers operate on standard-rate Gurgaon lines. Below you will find the official numbers, reliable free alternatives, and practical tips to reach a live agent fast and safely.

Always verify contact details on the official website before sharing personal or payment information. IndiGo’s only official web domain is https://www.goindigo.in and its verified X/Twitter handle is @IndiGo6E. If a number is not listed on those properties, treat it as unverified.

Official phone numbers and hours

IndiGo’s currently advertised customer care lines (standard call charges apply) are:

• +91 124 617 3838

• +91 124 497 3838

These numbers are staffed 24×7 for bookings, changes, refunds, special assistance requests, and general queries. Peak wait times commonly occur between 08:00–11:00 IST and 18:00–21:00 IST on weekdays; off-peak windows (often 02:00–05:00 IST) can reduce your hold time significantly. If you are calling from outside India, dial your country’s international access code, then +91 124 617 3838.

At the IVR prompt, selecting “existing booking” and having your six-character PNR ready typically accelerates routing to an agent. If your call drops, agents can usually locate your case by PNR, passenger name, and the phone number or email ID used at booking.

Free or low-cost ways to contact IndiGo (recommended)

If you specifically need a “toll-free” option, your best bet is to use IndiGo’s digital channels, which cost nothing beyond your data connection and often resolve issues faster than phone queues. These channels are monitored proactively and maintain an audit trail of your conversation.

• Website support and chat: Start at https://www.goindigo.in/support. The virtual assistant can retrieve itineraries via PNR and escalate to a human agent for complex cases. You can also initiate refunds for eligible tickets and download invoices without waiting on a call.
• Mobile app: The IndiGo app for iOS and Android supports booking changes, seat selection, add-on baggage, and web check-in. Push notifications provide real-time flight and gate updates, reducing the need to call.
• WhatsApp (via official link only): Launch WhatsApp from the support page on goindigo.in to ensure you connect to the verified business account. Avoid dialing WhatsApp numbers found on third-party sites—these are a common scam vector.
• X/Twitter: DM @IndiGo6E from the account linked to your booking email or phone. Include your PNR and travel date. Typical first response time is under 30 minutes during business hours, with many simple requests closed in one interaction.
• Email (post-travel issues and formal complaints): [email protected]. For most cases you’ll receive a ticket ID within minutes and a substantive response within 3–7 working days depending on complexity.

For unresolved grievances, you can also use the Government of India’s AirSewa portal: https://www.airsewa.gov.in. File your complaint under “Airline—IndiGo (6E)” with your PNR and correspondence trail; AirSewa forwards it to the airline and tracks the response.

What to keep handy before you contact support

Have your six-character PNR (booking reference) ready, for example “AB1C2D”. Support will also validate the full name of the primary passenger, your date of travel, and the mobile number or email used at booking. If your query involves a refund or a payment dispute, keep the last four digits of the card used and the transaction date and amount (in INR) ready.

For changes and cancellations, timing matters. As a practical rule, initiate domestic changes at least 2 hours before departure and international changes at least 4 hours before departure to avoid “no-show” status. If you purchased from a travel agency or an online travel platform, the airline may direct you to that seller for certain adjustments or refunds.

For accessibility requests (wheelchair, stretcher, medical clearance) or for unaccompanied minors, contact support well in advance of the travel date. Some services require forms or medical certificates and are subject to availability and station capability.

Common requests: costs, timelines, and policies to know

Refunds: For refundable fares or airline-initiated cancellations, Indian DGCA norms require airlines to process eligible refunds promptly. Typical timelines are within 7 working days for credit/debit card payments; cash or UPI may take longer depending on the original channel. If you booked via a third-party agency, the refund flows back to the agency first; your disbursement depends on the agency’s timeline after they receive the funds.

Baggage: On most domestic itineraries, IndiGo includes 15 kg of free checked baggage per adult passenger and 7 kg cabin baggage (one piece) plus a small personal item, subject to size limits. International allowances vary by route and fare brand. Pre-booking excess baggage online is typically cheaper than paying at the airport; if you know you’ll exceed the allowance, add it via the app or website at least a few hours before departure.

Changes and add-ons: Seat selection, meals, and priority services are dynamically priced. If your plans are not final, monitor fees at different times—pricing can vary by seat zone, demand, and time to departure. The “Manage Booking” section on https://www.goindigo.in will show the exact live cost before you confirm.

How to avoid fake “IndiGo toll-free” numbers

Scammers often publish counterfeit “1800” or “toll-free” numbers on search ads and unofficial directories, then attempt to collect money via UPI or remote access apps. Protect yourself by using the checks below and, when in doubt, default to the official website or app.

• Verify the domain: Links must be on https://www.goindigo.in. Look for the padlock and exact spelling; avoid lookalikes like “go-indigo.in” or “indigoairline.support”.
• Check social verification: On X/Twitter, only @IndiGo6E (blue check, high follower count) is official. Do not trust support handles that DM first or ask for payment links.
• Scrutinize phone numbers: The widely used customer care numbers are +91 124 617 3838 and +91 124 497 3838 (standard-rate, not toll-free). Be wary of any “1800-…-3838” claiming to be IndiGo if it is not listed on goindigo.in.
• Never share one-time passwords (OTPs) or install screen-sharing apps at someone’s request. IndiGo agents will not ask you to send money via UPI to a personal ID.
• Keep payments inside official channels: The website, mobile app, at the airport, or through your original travel agency. If a representative insists on an off-platform transfer, terminate the interaction.

If you already called a suspicious number

Immediately contact your bank to block or monitor impacted cards and dispute unauthorized charges. Change the passwords of your email and IndiGo account if shared. Document the incident (number dialed, time, screenshots of chats) and report it to the National Cyber Crime Portal (https://cybercrime.gov.in) and to IndiGo via [email protected], referencing your PNR if applicable.

For future interactions, enter the official numbers manually or use the “Contact Us” link on goindigo.in to avoid ad-based spoofing. Bookmark the support page on your phone so you can reach it quickly during travel.

Quick summary

There is no publicly advertised IndiGo customer care number toll free in India at this time. To reach a live agent, call +91 124 617 3838 or +91 124 497 3838 (24×7, standard rates). For a cost-free experience and faster resolution, start with the support tools on https://www.goindigo.in or DM @IndiGo6E with your PNR. Keep your booking details ready, act early for changes, and avoid third-party numbers or payment requests not listed on the official site.