IndiGo Customer Care Number: How to Reach the Airline Quickly and Get Things Done

The official IndiGo customer care numbers (verified) and hours

For phone support, IndiGo operates 24×7 contact center lines on the following numbers within India: 0124-617-3838 and 0124-497-3838. From outside India, dial +91-124-617-3838 or +91-124-497-3838 (international calling rates apply). These are fixed-line numbers based in the Gurugram/Delhi region; standard operator charges for STD/ISD will apply depending on your plan.

Always cross-verify the number on IndiGo’s official website before calling: https://www.goindigo.in. Beware of lookalike domains or search ads that list third-party “agent” numbers. IndiGo does not operate chargeable premium-rate helplines and will never ask you to pay a “service fee” just to connect to customer support.

Support is available 24 hours a day, 7 days a week, including holidays. During irregular operations (for example, winter fog in North India, major weather systems like cyclones, or large-scale disruptions), wait times can be longer. If your matter is not urgent, consider using the Manage Booking section on the website or mobile app to avoid the queue.

Best times to call and what to expect

Off-peak hours for faster connection are typically early mornings (around 03:00–06:00 IST) and mid-afternoons on weekdays. Peak periods include 09:00–12:00 IST and 18:00–22:00 IST, and days with widespread schedule changes (e.g., during December–January fog in Delhi or festival weekends). Plan your call accordingly if you need a quick human response.

Once connected, a short IVR will guide you through language selection and service categories (existing bookings, new bookings, refunds, special assistance, baggage, etc.). In many cases, the IVR will ask for your 6-character PNR (booking reference) to fetch your itinerary before transferring you to an agent. Keeping your details handy typically reduces handling time and repeat verification.

What to prepare before you dial

Having the right information in front of you significantly speeds up resolution. For booking-related help (date changes, name corrections as per fare rules, schedule changes, refunds, vouchers, baggage add-ons), agents must first verify your identity and locate your trip in the system. This is easiest when you can provide exact identifiers and payment details.

If you are calling for special assistance (wheelchair requests with SSR codes such as WCHR/WCHS/WCHC, medical clearance, carrying a CPAP, or traveling with an infant), having medical or equipment documentation ready helps the agent record the correct service requests and advise timelines or forms (e.g., a MEDIF where applicable). For international itineraries, keep passport details ready to avoid a second call.

• PNR/booking reference (6 characters, alphanumeric) and passenger names exactly as on the ticket.
• Registered mobile number and email ID used at booking; payment method and last 4 digits of the card if relevant.
• Flight numbers, travel dates, origin/destination, and any schedule change messages you received (SMS/email timestamps).
• Government ID/passport details for identity verification; GST number and invoice request details if you need a tax invoice.
• For baggage queries: current allowance on your fare, intended excess, and whether you plan to pre-book extra (usually cheaper than paying at the airport).

Navigating the IVR efficiently

When prompted by the IVR, enter your PNR and the phone number or email linked to the booking. This pre-validates you and routes your call to the right queue (e.g., existing bookings vs. new bookings). If you are calling for someone else, have their registered contact details ready; agents may send one-time verification links or OTPs to the registered contact for security.

If your issue concerns schedule changes or cancellations initiated by the airline, mention the disruption message (with date/time) as soon as you reach an agent. These cases are routed with different handling rules and may allow fee-free options or alternatives per policy. For name corrections or spelling fixes, be ready to spell the exact correction and confirm that it matches the ID or passport; policies differ by fare brand and route.

Alternatives to calling (often faster for routine tasks)

Manage most changes digitally via Manage Booking on the official site: https://www.goindigo.in. You can retrieve your itinerary using the PNR and last name, then change dates, add seats or meals, buy baggage, request refunds or vouchers (where policy permits), or download invoices. The same functionality exists in the IndiGo mobile app on iOS and Android.

IndiGo also offers digital assistance through its website chatbot (often labeled Dottie) and responds to direct messages on X (Twitter) via the official handle @IndiGo6E. For privacy, share only masked details until the agent moves the conversation to a secure form or email path. Never share card CVV, full card numbers, or one-time passwords over social media or chat.

• Website: https://www.goindigo.in (Manage Booking, web check-in, refunds, service requests)
• Mobile app: search “IndiGo – India’s largest airline” on the Apple App Store and Google Play
• Official X (Twitter): @IndiGo6E (for DMs on non-urgent issues; keep PNR handy)

Escalations and complaint timelines in India

If your issue remains unresolved after contacting customer care, raise a formal complaint through the Support or Contact Us section on the official website. Under India’s DGCA passenger grievance framework, airlines are expected to acknowledge complaints within 2 working days and resolve them within 30 working days, depending on complexity.

If you are dissatisfied with the resolution, you may escalate to the airline’s Nodal Officer and then to the Appellate Authority—current contact details are published on IndiGo’s Contact/Support pages. As a last resort, submit a grievance on the Government of India’s AirSewa portal: https://airsewa.gov.in. Include your PNR, dates, and all prior case numbers for a faster response.

Security and fraud prevention when seeking the IndiGo customer care number

Fraudsters often advertise fake “IndiGo helpline” numbers and then solicit payments via QR codes, UPI requests, or unknown links. Always verify that you are dialing 0124-617-3838 or 0124-497-3838 (or +91-124-617-3838 / +91-124-497-3838 from abroad) and that any payment page you use is hosted on the official domain: goindigo.in. IndiGo will never ask for OTPs to process refunds or to “unlock” discounted fares.

Check caller ID carefully if you receive an inbound call claiming to be IndiGo. When in doubt, hang up and call back using the official numbers listed above or those shown on https://www.goindigo.in. Do not share card details, complete UPI “collect” requests, or install remote-access apps at someone’s instruction. Secure, verified channels protect both your itinerary and your payment information.