IndiGo Airlines Customer Care Toll-Free Number: The Definitive, Up-to-Date Guide

Is there a toll‑free number for IndiGo in India?

Official customer care numbers (24×7)

As of 2025, IndiGo does not publish a nationwide India toll‑free customer care number. The two official, always‑on helpline numbers are +91 124 617 3838 and +91 124 497 3838 (Gurugram landlines). These are chargeable per your carrier’s standard local/national rates. You can verify these numbers on IndiGo’s official Support page at https://www.goindigo.in/support before dialing. If you see any “1800‑” or unfamiliar numbers in search results or social media, treat them as unverified until cross‑checked on goindigo.in.

Calling from outside India

Travelers abroad can dial +91 124 617 3838 from any country; international/roaming charges will apply. To avoid voice charges, use IndiGo’s web/app chat or submit a request through the Support portal for an email response. If you must call, using VoIP over Wi‑Fi (for example, via a SIP/VoIP app that offers India calling) can substantially reduce cost compared to cellular roaming.

The fastest official ways to reach IndiGo without call charges

You can often resolve bookings, refunds, flight status, seat selection, and add‑ons without a phone call. IndiGo’s digital channels are integrated with your PNR and payment history, and they are available 24×7 with audit trails for your records. Start with the Support hub and authenticated self‑service before escalating to a live agent via chat or social.

• Support hub: https://www.goindigo.in/support — manage bookings (PNR + last name), request invoices, check flight status, and submit service requests.
• Web chat (Dottie): open the chat bubble at the bottom‑right of any page on goindigo.in to connect to the virtual assistant; request “agent” to transfer to a human when available.
• Mobile app: “IndiGo” on iOS and Android — enables chat, trip changes, web check‑in, seat/meal purchase, and in‑app notifications; useful when traveling internationally on Wi‑Fi.
• Email (escalation/records): [email protected] for post‑travel concerns, refunds, or documentation; attach your 6‑character PNR and receipts.
• Social care: X (Twitter) @IndiGo6E and Facebook https://www.facebook.com/goindigo.in — use direct messages only; never share card/OTP publicly.
• Corporate/registered correspondence: IndiGo, Level 1, Tower C, Global Business Park, M.G. Road, Gurugram 122002, Haryana, India. Website: https://www.goindigo.in

For time‑critical issues within 24 hours of departure (schedule changes, involuntary reroutes, or airport assistance), use the phone numbers listed above or the airport ticketing counter. For non‑urgent items like GST invoices or name corrections that meet policy eligibility, the app and Support forms are typically faster because they auto‑validate against your booking.

What to have ready before you call or chat

Having complete details shortens verification and improves your odds of a one‑call resolution. IndiGo agents authenticate against your booking and payment records; insufficient information is the most common reason calls take longer than necessary. Your PNR is a 6‑character alphanumeric code (for example, AB12CD) printed on your e‑ticket and itinerary emails.

• PNR, passenger names exactly as on the ticket, and flight number/date (for example, 6E 203, 15 Oct 2025).
• Payment reference: last 4 digits of the card, UPI ID, or netbanking transaction ID; the amount paid in INR or local currency.
• Email and mobile number used at booking; GSTIN (if invoice reissue is requested).
• For baggage issues: baggage tag numbers and any Property Irregularity Report (PIR) filed at the airport.
• For medical/special assistance: doctor’s note/fitness‑to‑fly certificate and the assistance type required (wheelchair code WCHR/WCHS/WCHC, etc.).
• For refunds/reaccommodation: disruption message or schedule‑change notice you received, with timestamps.

If you are following up on a refund, note that once IndiGo processes it, banks/payment gateways can take 7–10 business days (sometimes longer for international cards) to reflect the credit. For baggage damage or delay, file the PIR before leaving the arrival hall; under the Montreal Convention standards adopted in India, damage should be reported without delay and no later than 7 days, and delay no later than 21 days from delivery.

Escalation path if your issue is not resolved

Within IndiGo

If frontline support cannot resolve the matter, escalate with a concise email that includes your PNR, timeline of contacts, and supporting documents. Use [email protected] first. If you do not receive a satisfactory resolution, write to the Nodal Officer at [email protected]. For a final internal review, contact the Appellate Authority at [email protected]. Keep subject lines structured, for example: “PNR ABC123 — Refund follow‑up — Payment ID 9XXXX — Dates contacted.”

Regulatory recourse (India)

For unresolved grievances after completing IndiGo’s escalation ladder, you may lodge a complaint with the Ministry of Civil Aviation via the AirSewa portal/app at https://airsewa.gov.in. Include your PNR, flight/date, copies of prior correspondence, and any PIR or disruption notices. AirSewa routes the case to the airline and monitors turnaround times as per DGCA guidelines; keeping your documentation complete significantly speeds up the review.

Safety and cost tips when searching for a “toll‑free” number

Beware of spoofed helplines

Fraudsters frequently publish fake “IndiGo toll‑free” numbers in search ads or social posts. Red flags include requests for OTPs, UPI collect requests, remote‑access apps, or offers to “upgrade” for a fee. IndiGo will never ask for your card PIN, full CVV, internet banking password, or a one‑time screen‑sharing session. Always confirm contact details on https://www.goindigo.in before sharing information.

Minimize calling charges legitimately

If a phone conversation is necessary, call during off‑peak hours to reduce wait time, use a plan with bundled national minutes, or place the call over Wi‑Fi using a reputable VoIP service to the Indian landline numbers +91 124 617 3838 or +91 124 497 3838. For non‑urgent cases, submit a ticket via the Support hub and request an email reply, which creates a written trail and avoids telephony charges altogether.