ICICI iMobile (iMobile Pay) Customer Care Number: Complete, Practical Guide

ICICI Bank’s iMobile (now iMobile Pay) is one of India’s most widely used mobile banking apps, offering UPI, payments, deposits, cards, loans, investments, and service requests in one place. When you need help, the fastest route is ICICI Bank’s 24×7 customer care. This guide explains exactly how to reach the right team, what information to keep handy, hours and charges, and how to escalate if required.

For context, iMobile Pay crossed tens of millions of users in recent years, and the bank routes app-related support through its standard phone banking, in-app Help & Support, and chat. Knowing the correct number and steps can cut your resolution time from days to minutes.

Primary Customer Care Number for iMobile Pay

For iMobile Pay and general retail banking queries, call ICICI Bank Customer Care at 1860 120 7777 (available 24×7 in India). This is the primary line for login issues, UPI/payment failures, card and account servicing, and app troubleshooting. 1860 numbers are not toll-free; your operator’s local call charges apply. Have your registered mobile number active while calling.

If you are an NRI or calling from outside India, ICICI provides country-specific numbers. Because these change by region, the bank asks customers to use the Contact Us page to find the correct line for your country. Visit: https://www.icicibank.com/help/contact-us (type this URL in your browser). For in-app problems while abroad, you can also use the iMobile Pay Help & Support menu and request a callback.

Useful Short Numbers for Quick Self-Service

For quick balance/mini statement without waiting on an agent, use ICICI’s missed call banking from your registered mobile number:

• Balance enquiry: Give a missed call to 9594 612 612
• Mini statement: Give a missed call to 9594 613 613

These services are free from the bank’s side; your carrier’s standard charges for outgoing calls (if any) may apply. For card blocking or high-risk issues, use the main care line (1860 120 7777) or block instantly via iMobile Pay (Services > Card Services > Block Card).

Reach Support from Inside the iMobile Pay App

The fastest way to get app-specific help is within iMobile Pay itself. Open iMobile Pay and go to Help & Support to chat with the virtual assistant (often called iPal), browse FAQs, or raise a Service Request. You can attach screenshots for failed transactions, and you’ll receive a reference number instantly.

For payments and UPI disputes, you can navigate to the specific transaction in iMobile Pay (e.g., Accounts > Recent Transactions or UPI > History), tap the transaction, and use Report an Issue or Raise Dispute. This auto-fills details like UTR, amount, and date, reducing back-and-forth. Typical resolution timelines are: UPI reversals 2–5 working days (subject to counterparty bank), card chargebacks 30–45 days, and standard service requests 1–3 working days.

What to Keep Handy Before You Call

Having the right information ready shortens verification and speeds resolution. Keep the following with you when calling 1860 120 7777 or raising a ticket in-app:

• Registered mobile number (and SIM active on the device you’re calling from)
• Last 4 digits of the account/card, date of birth, and customer ID (if known)
• Transaction details: amount, date/time, UTR/reference number, merchant name
• Device details for app issues: phone model, OS version, iMobile Pay app version, error message/screenshot

Never share full card numbers, CVV, OTP, or NetBanking/app PIN with anyone—agents will not ask for these. If a caller asks for OTP/CVV, hang up and call the official number printed above.

IVR and Call Navigation Tips

When you call 1860 120 7777, you’ll be prompted to choose language and select a service. Use your registered mobile number so the IVR can identify you, and keep your debit/credit card or account’s last 4 digits ready for faster authentication. For iMobile Pay issues, choose options related to mobile banking/UPI, cards, or transactions as applicable.

If your query is urgent (like unknown transactions or card loss), select the option to block card or report fraud immediately. For non-urgent app issues (login errors, app crashes, device binding), use in-app Help & Support first—this often resolves issues without waiting on the phone, and logs technical details automatically for the support team.

Other Official Channels and References

Website support and complaints: use the ICICI Bank Contact Us hub at https://www.icicibank.com/help/contact-us. For structured complaints and escalation, go to the Grievance Redressal section linked from the same page. You can track complaint status with your Service Request (SR) number generated by the app or website.

Postal/registered office (for formal correspondence): ICICI Bank Limited, ICICI Bank Tower, Bandra-Kurla Complex (BKC), Mumbai 400 051, Maharashtra, India. Include your SR number, masked account/card details (last 4 digits only), and contact information if you need to write to the bank.

Escalation Path and Ombudsman

If your issue isn’t resolved within the promised turnaround time, escalate via the bank’s Grievance Redressal page (Level 1 to Level 2/3). Each escalation generates a new reference and typically garners a faster, senior review. Keep all previous SR numbers and dates handy.

If you remain unsatisfied after the bank’s final response or timelines lapse, you may approach the RBI Integrated Ombudsman Scheme (IOS). File a complaint online at https://cms.rbi.org.in. Ensure you attach the bank’s responses and SR numbers to avoid rejection for incomplete documentation.

Hours, Charges, and Typical Timelines

Phone banking at 1860 120 7777 operates 24×7 for most retail services, including iMobile Pay support. 1860 numbers are chargeable per your telecom plan (local call rates). Missed call banking on 9594 612 612 and 9594 613 613 is free from the bank’s side, subject to your operator’s policies. In-app chat and service requests are available round the clock.

Standard turnaround times: failed UPI or IMPS credits typically auto-reverse within T+1 to T+3 working days; card chargebacks can take 30–45 days as they follow network rules; service requests like address/contact updates, limit changes, and device unbinding are usually resolved within 1–3 working days. For time-sensitive problems (security, fraud, or lost device), use the call line immediately or block services inside the app under Services > Card Services or UPI Settings.

Security Best Practices When Seeking Support

Use only official channels: the in-app Help & Support, the website URLs listed above, and the 1860 120 7777 number. Never click on links received over unsolicited messages claiming to be “ICICI support.” The bank will not ask for your OTP, CVV, full card number, or app PIN over phone, SMS, or email.

If your phone with iMobile Pay is lost or stolen, log into iMobile Pay on another device (if available) and de-register the old device under Services > Manage Device or call 1860 120 7777 to de-link it. After securing your profile, change your iMobile MPIN, NetBanking password, and consider lowering limits temporarily for UPI and card transactions until you’re confident the device is secure.