ICICI Credit Card Customer Care Numbers and How to Reach the Right Help Fast

If you need support specific to an ICICI Bank credit card—whether that’s blocking a lost card, disputing a transaction, changing your card PIN, or understanding fees—the fastest route is the bank’s phone banking helplines and digital channels. Below is a practical, verified overview of the contact numbers, the quickest paths through the IVR, useful links, and escalation options if you need them.

Contact details can change; always cross-check the latest numbers on the official ICICI Bank Customer Care page: https://www.icicibank.com/customer-care. For NRI customers, use the region-wise numbers published at: https://www.icicibank.com/nri-banking/contact-us.

Primary ICICI Credit Card Customer Care Numbers (India)

ICICI Bank operates nationwide phone banking lines that support credit card queries 24×7 (hotlisting is prioritized at all hours). Calls to 1800 numbers are toll-free within India; 1860 numbers are typically charged by your operator at local rates. Network and plan conditions may vary by telecom circle.

When calling, keep your registered mobile phone handy. You may be asked to authenticate using your card number (or customer ID), date of birth, and a one-time password (OTP). Never share your full card details, CVV, or OTP with anyone who called you first.

• Toll-free (India): 1800 1080 — General customer care, including credit card support, 24×7.
• Standard phone banking: 1860 120 7777 — Supports credit card services; operator charges may apply.
• Official customer care portal: https://www.icicibank.com/customer-care — Select “Credit Cards” for topic-specific help, numbers, and secure forms.

When to Call: Urgent vs. Routine Requests

Call immediately for high-risk events: lost or stolen cards, suspicious transactions, or unauthorized OTP prompts. The helpline can hotlist (block) your card instantly and arrange for a replacement card. If multiple transactions are in question, ask to open a dispute/chargeback case and request a service request (SR) number on the same call.

Use phone banking for time-sensitive tasks like limit/OTP issues, failed online payments, EMI conversion on large purchases, or cash advance clarifications. For routine tasks—such as statement copies, PIN change, or reward points queries—the iMobile Pay app or Internet Banking can be quicker and provides a documented trail.

Reaching the Right Team Faster on the IVR

ICICI’s IVR menus can change. The path below is a typical pattern observed for credit card queries. If an automated option is unavailable for your request, say “credit card support” or “talk to an agent” when prompted by the IVR. Always note your SR number before ending the call.

• Dial 1800 1080 or 1860 120 7777 → Choose language → Select “Credit Cards.”
• Authenticate using your registered mobile number and the last 4 digits of your card, or by entering your card/customer ID, then OTP.
• For lost/stolen card: choose “Hotlist/Block card.” For disputes: select “Report transaction issue/Dispute.” For PIN and limits: “Card settings/PIN.” If unclear, request “Talk to an agent.”

Alternatives to Calling: App, Web, and Secure Channels

iMobile Pay app (Android/iOS): Log in → Cards → Credit Cards. You can hotlist a card, change PIN, set domestic/international usage, control online/contactless transactions, convert eligible purchases to EMI, and download statements. These actions are instant and typically more convenient than waiting on IVR queues.

Internet Banking: Sign in at https://www.icicibank.com → Cards → Credit Cards. Similar options are available, including dispute initiation forms for incorrect or fraudulent transactions. You’ll receive an on-screen SR/acknowledgment and email/SMS confirmation.

Secure Webforms and Chat: For non-urgent issues, use the complaint/feedback portal at https://www.icicibank.com/complaints. The bank also offers virtual assistance via the “Ask iPal” chatbot on the website, which can route you to card-specific FAQs and forms. Avoid sharing sensitive card details over email or social media.

Disputes, TATs, and Practical Documentation Tips

For card transaction disputes, initiate a chargeback as soon as you detect an issue. Card network rules often allow up to 120 days from the transaction date for many dispute types, but earlier is better. Keep copies of receipts, merchant correspondence, screenshots, and any cancellation proofs ready; upload them promptly when asked.

Turnaround times (TAT) vary by case type and network. Provisional credits may appear within 7–10 working days in some cases, while final resolution can take 45–120 days depending on merchant response and scheme rules. Always ask the agent for your SR number and TAT, and set calendar reminders to follow up if you do not see updates by the promised date.

Escalations and Grievance Redressal (India and NRI)

If your issue remains unresolved past the stated TAT, escalate via the bank’s grievance redressal page: https://www.icicibank.com/complaints. You’ll find Level-1/Level-2 contacts and instructions to reach the Principal Nodal Officer for unresolved complaints. Share your original SR number, dates of interaction, and supporting documents in every escalation to avoid delays.

For complaints that remain unresolved after the bank’s final response or beyond 30 days from the first complaint, you may approach the Reserve Bank of India’s Integrated Ombudsman via the Complaint Management System (RBI CMS): https://cms.rbi.org.in. The Integrated Ombudsman Scheme has been in effect since November 2021 and covers most retail banking grievances, including select credit card matters.

NRI customers should use the country-specific contact numbers and email channels listed on https://www.icicibank.com/nri-banking/contact-us. Document all interactions, including date/time, representative names, and case references, as cross-border cases can involve additional verification steps.

Safety Checklist When You Receive a Call

ICICI Bank will never ask for your full card number, CVV, full OTP, or netbanking passwords over an unsolicited call. If anyone requests these, disconnect immediately and call the official numbers above. Do not click links from unknown SMS or messaging apps claiming to be from the bank.

If you suspect vishing (phone) or smishing (SMS) fraud, hotlist your card at once via iMobile Pay or the helpline, then raise a dispute with complete details. File a cybercrime report at https://cybercrime.gov.in and preserve all evidence (call logs, messages, screenshots). Early reporting significantly improves recovery chances.

Official Addresses and References

Registered Office: ICICI Bank Limited, ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara 390 007, Gujarat, India. Corporate Office: ICICI Bank Towers, Bandra-Kurla Complex, Mumbai 400 051, Maharashtra, India. Use these only for formal correspondence; most credit card servicing is handled digitally or via phone banking for speed.

Always verify current numbers and process steps on the official site: https://www.icicibank.com/customer-care. For grievance redressal and escalations: https://www.icicibank.com/complaints. Reserve Bank of India CMS portal for unresolved complaints: https://cms.rbi.org.in. Keep your SR numbers, dates, and supporting documents organized to ensure efficient resolution.