How to Contact LinkedIn Customer Care: A Complete, Practical Guide

The reality of LinkedIn support in 2025

LinkedIn serves a global community of more than 1 billion members across 200+ countries and regions. Because of that scale, the company does not operate a public, general phone line for customer support. If you find a phone number online claiming to be “LinkedIn customer service,” treat it as suspicious; third‑party “support” numbers are a common scam vector. The official and fastest routes are the LinkedIn Help Center, in‑app support, and the verified @LinkedInHelp account on X (formerly Twitter).

Most issues are handled through authenticated web forms and tickets tied to your account, which allows LinkedIn to securely verify identity, view account metadata, and track resolution. Expect initial responses in 24–72 hours for standard member tickets, faster for certain paid products (e.g., LinkedIn Ads, Sales Navigator, Recruiter) where live chat may appear during local business hours. Always keep your communication within LinkedIn’s own domains (linkedin.com) and never share passwords, 2FA codes, or full payment card details via email or social media.

Fastest path: LinkedIn Help Center (web)

The primary support channel is the Help Center at https://www.linkedin.com/help/linkedin. You’ll see a “Contact us” option after you sign in; that link routes you to a guided workflow tailored to your issue. The system collects details (topic, subtopic, screenshots, device, and browser) and generates a case number. Keep that number handy for follow‑ups or to reference on @LinkedInHelp.

If you’re signed out, start from the Help Center and use the “Sign-in” or “Can’t access your account?” options to reach recovery flows first; these give you better routing than a generic request. For billing or subscription questions, submit from the account that purchased the plan so the agent can see your invoice and entitlement history. For content or policy concerns (copyright, impersonation, harassment), use the specific report types so the review team with the right tools receives your case.

• Go to https://www.linkedin.com/help/linkedin and sign in.
• Select Contact us, then choose a topic (e.g., Account Access, Premium & Billing, Ads, Content Policy).
• Complete the form with precise details: affected profile or Page URL, error messages, timestamp, device/OS/browser, and steps to reproduce.
• Attach clear screenshots (crop sensitive info) and, for access issues, a government ID only if the form explicitly asks for verification.
• Submit to receive a case number. You’ll get email confirmation to your sign‑in address.
• Reply in the same ticket thread rather than opening duplicates; this keeps your history intact and speeds triage.

In‑app support on iOS and Android

The mobile apps include a Help Center entry point that can pass diagnostic context automatically. On iOS or Android, tap your profile photo, open Settings, then find Help. From there, open Help Center or Contact us. When you submit a report from the app, include your app version (find it under About in Settings), device model, OS version, network type (Wi‑Fi or cellular), and the exact screen where the issue appears.

For crashes or performance issues, reproduce the problem just before submitting and include a short description of the last 3–5 taps you made. If the app offers a toggle to include diagnostics or logs, enable it. Attach screenshots that show the full screen (including the status bar and any error code). This level of detail dramatically increases first‑reply resolution and reduces back‑and‑forth.

When you can get live help (Ads, Sales Navigator, Recruiter)

Certain paid solutions provide live chat during local business hours when you’re signed into an eligible account. If you manage ads, look for the chat option in the LinkedIn Campaign Manager help panel. For Sales Navigator and Recruiter, open their dedicated Help Centers while signed in; eligible contracts often display a Chat or Contact support button with shorter queues. Availability varies by region, product tier, and contract type.

Use the product‑specific portals below. Sign in with the account that owns the contract or admin rights so the system can surface your support entitlements automatically. If chat isn’t visible, submit a case from the same portal and include your account or contract ID, billing company name, and the affected user IDs.

• LinkedIn Marketing Solutions (Ads) Help: https://www.linkedin.com/help/lms
• Sales Navigator Help: https://www.linkedin.com/help/sales-navigator
• LinkedIn Recruiter/Jobs (Talent Solutions) Help: https://www.linkedin.com/help/recruiter
• LinkedIn Learning Help: https://www.linkedin.com/help/learning
• Company Pages Help: https://www.linkedin.com/help/linkedin/topics/6064
• Verified X support account (public DMs): https://x.com/LinkedInHelp

If you can’t sign in or your account is restricted

Start with password reset at https://www.linkedin.com/uas/request-password-reset. If you no longer have access to your email or phone, use the “Can’t access your account?” link on the sign‑in page to begin identity verification. You may be asked for a government‑issued ID and a selfie for comparison; submit only through LinkedIn’s secure forms. For two‑step verification issues, follow the recovery path to add a new authenticator or backup number.

If your account is restricted, read the notice carefully (it usually cites policy areas like fake profiles, automation, or content violations). Use the appeal or “Learn more” link provided in that notice to reach the correct team. In your appeal, provide: a concise timeline, why you believe the restriction is in error, and any evidence (original content, business registration for company names, or proof of identity for impersonation cases). Avoid opening multiple appeals; one well‑documented ticket is processed faster than several duplicates.

Billing, subscriptions, and refunds

Manage Premium plans at https://www.linkedin.com/premium/manage and view receipts at https://www.linkedin.com/psettings/transactions. Cancellations take effect at the end of the current billing period; access continues until then. To avoid unintended renewals, cancel at least 24 hours before your renewal date. Prices vary by country, currency, and taxes; the exact amount and renewal date appear on your Premium management page and invoices.

Refunds are generally not issued for partial periods unless required by local law. If you believe you were charged in error (for example, duplicate billing or a renewal after a timely cancellation), open a Premium & Billing ticket from the Help Center while signed into the purchasing account, and include the invoice number, last four digits of the card (or PayPal reference), charge date, and amount. If you were charged through Apple or Google, request refunds through the respective app store, as store policies govern those transactions.

Response times and escalation

For standard member tickets, first responses commonly arrive within 1–3 business days. Complex policy reviews (copyright, fake accounts, large‑scale harassment) and ID verification can take longer due to manual checks. Enterprise contracts and ad accounts with active spend typically see faster routing when using the product‑specific portals while signed in.

To escalate politely: reply to the existing case with any new facts, keep updates concise and chronological, and avoid reopening new tickets for the same issue. If you haven’t heard back after a reasonable window, post a brief note to @LinkedInHelp on X with your case number (no private data). That team can look up the ticket and nudge the right queue. Maintain a single thread; multiple simultaneous tickets slow resolution.

Safety, privacy, and legal requests

Use in‑product reporting for harassment, spam, hate speech, or safety risks: on the post or message, tap More, then Report. For impersonation, report the fake profile and attach proof of identity. For copyright or trademark issues, use the dedicated forms from the Help Center so your notice reaches the legal team with the proper fields and attestations.

Security researchers should report vulnerabilities through LinkedIn’s bug bounty program at https://hackerone.com/linkedin. For privacy rights requests (access, deletion), start in your account settings under Data privacy to export data or submit a request, or begin from the Help Center’s privacy topic to access the region‑specific form. If you must send physical correspondence to corporate (not for support), LinkedIn Corporation’s headquarters is in Sunnyvale, California, USA; however, customer care does not resolve cases by mail—use the channels above for the fastest outcome.

How do I talk to someone on LinkedIn?

To send a message to a connection from your Connections page:

1. Click the My Network icon at the top of your LinkedIn homepage.
2. Under Manage my network on the left pane, click Connections.
3. Find the member you want to message and click Message next to their name.
4. Type your message in the Write a message box.
5. Click Send.

How do I contact LinkedIn support?

To submit a LinkedIn.com support case:

• Ensure that you have signed in to your LinkedIn account.
• Access the LinkedIn Support homepage.
• Click Get help from us.
• Click Other and search for a question or a topic.
• If you don’t find an answer to your question, click Create a support ticket at the bottom of the page.

Does LinkedIn offer live chat support?

Premium members can access personalized support via live chat in the LinkedIn Help Center. On the LinkedIn Help Center homepage, scroll to the bottom and click Start chat.

How to get contact number from LinkedIn?

Help LinkedIn Help

1. Click the My Network icon at the top of your LinkedIn homepage.
2. Click See all below Your connections on the left.
3. Click on your connection’s name from the list to view their LinkedIn profile.
4. From your connection’s profile, click See contact info in their introduction section.