HomeAdvisor Customer Care: How to Reach the Right Team and Get Issues Resolved

Who runs HomeAdvisor today and why that matters for support

HomeAdvisor began in 1998 as ServiceMagic, rebranded to HomeAdvisor in 2012, and in 2017 merged with Angie’s List to form ANGI Homeservices. In March 2021, the company rebranded again to Angi for consumers, while “HomeAdvisor” remains widely used for its legacy marketplace and the “Angi Leads” platform for contractors. This lineage matters, because you’ll see both HomeAdvisor and Angi referenced in help centers, policies, and on your invoices.

Corporate oversight and escalation for HomeAdvisor-branded issues flow through Angi Inc. Headquarters: 3601 Walnut Street, Denver, CO 80205. The legacy Angie’s List operational hub remains in Indianapolis: 1030 E. Washington Street, Indianapolis, IN 46202. When you need to send certified correspondence (for example, a formal cancellation or a billing dispute), address it to Angi Inc. at the Denver headquarters and include your account email, project ID, and any ticket numbers for faster routing.

The fastest ways to reach customer care

HomeAdvisor provides multiple support channels, but availability differs for homeowners versus pros. The Help Center is the most reliable entry point to current phone numbers, live chat, and case submission forms; links sometimes change, so it’s best to start there rather than rely on third-party listings. In-app support is generally the quickest for account-specific issues because it auto-attaches your job or lead IDs.

• Help Center (homeowners): https://support.homeadvisor.com — select “Contact Support” for current phone/chat options and web forms.
• Pro/Angi Leads support: https://pro.homeadvisor.com and https://www.angi.com/pros — sign in, then tap Help/Support to open chat or submit a lead-credit/cancellation request.
• General consumer help (Angi): https://www.angi.com/help — policy explanations, guarantees, and links to file claims.

If you prefer phone support, use the number shown inside the Help Center or on your invoice/credit-card descriptor; these are updated by region and line of business. For time-sensitive billing issues, call during business hours listed in the Help Center, then immediately follow up with the web form to attach documentation (screenshots, invoices, call logs). This two-step approach speeds verification and reduces back-and-forth.

Homeowners: resolving project issues, refunds, and claims

Start with your project dashboard (My Projects in the app or on homeadvisor.com). Each request and pro introduction is assigned a project or request ID; include it in every message. If a pro no-shows, cancels late, or the scope was misrepresented, document the timeline and messages within 24 hours. Use the “Report an Issue” link on the project to open a case; this keeps all artifacts (messages, quotes, photos) in one thread for the agent.

Quality or safety complaints often require evidence: dated photos, the written estimate or contract, and proof of payment (card receipt, Zelle/ACH confirmation, or a canceled check). If the pro was hired through a fixed-price option (available in some categories/markets), eligibility for a refund follows that program’s terms in the Help Center. For pay-direct jobs, HomeAdvisor customer care typically mediates communication, but refunds are ultimately between you and the pro unless a specific program guarantee applies in your market.

Billing disputes and practical timelines

If you see an unexpected charge related to a booking or promotional offer, open a ticket the same day through the Help Center and note the charge date, amount, and the last four digits of the card. Keep in mind your bank’s dispute window: under the Fair Credit Billing Act (FCBA), many credit card issuers allow you to dispute billing errors within 60 days of the statement date. You can work with both HomeAdvisor support and your bank; provide your support ticket number to the bank so they can request documentation.

For claims involving property damage or incomplete work, ask support whether your job qualified for a program-backed guarantee in your category. If eligible, they will outline steps such as obtaining a second opinion or estimate (often required) and the documentation needed before any reimbursement is considered. Save every receipt and take date-stamped photos; these are standard requirements in home service claim reviews.

Pros (Angi Leads/HomeAdvisor): lead quality, credits, pauses, and cancellations

If you buy leads via HomeAdvisor/Angi Leads, the in-app “Dispute Lead” or “Request Credit” function is the correct starting point. Typical credit-eligible reasons include wrong contact info, duplicate lead already received within a short window, out-of-service-area requests, or requests for services you don’t offer per your profile. Submit as soon as you verify the issue; attach call screenshots (showing multiple attempts), voicemail transcriptions, and any bounce/undeliverable email notices.

Lead pricing and membership fees vary by trade and ZIP code. Before you escalate, review your current per-lead price, minimum budgets, and your on/off schedule in Settings. Many unexpected-charge complaints turn out to be due to: a) expanded service radius, b) additional categories turned on after a profile update, or c) seasonal demand increases that raised per-lead costs. Pausing leads is immediate for new leads, but does not retroactively remove leads already delivered; request credits only if a lead meets the published credit policy in your market.

For cancellations, submit through the pro portal so there is a dated record. If you are under an annual plan or recently accepted a promotional credit, review any early-termination terms in your portal or the emailed order summary. When in doubt, ask support to confirm your current renewal date, notice requirements, and whether your plan is month-to-month or term-based; then follow up with a brief written notice referencing your account email, company name, and the exact date you want service to end.

Escalation paths that work

If your case stalls, reply to the existing ticket instead of opening a new one so the full history stays in one thread. Summarize in 5 lines: issue, key dates, money at stake, what resolution you seek, and the evidence you’ve attached. Ask for a “supervisor review” and a written response. Keep your tone factual; support teams move faster when the ask is specific and documented.

For formal written notices (for example, a demand letter or a cancellation confirmation request), send by certified mail to: Angi Inc. (Attn: Customer Care), 3601 Walnut Street, Denver, CO 80205. Include printed screenshots, copies of contracts or estimates, and your ticket numbers. If you later need to involve a mediator (such as your state Attorney General’s consumer protection division or the Better Business Bureau), this paper trail is invaluable.

Privacy, data, and opting out

To delete a homeowner account, remove saved payment methods, or opt out of marketing, start at the Help Center links for account management. For pros, you can request profile removal and marketing opt-outs from within the pro portal; complete both the account closure and the data-deletion request if you want listings suppressed across partner sites.

Angi’s current privacy policy and data request forms are posted at https://www.angi.com/privacy. Use the web form there to submit access, deletion, and “Do Not Sell/Share My Personal Information” requests (important for California, Virginia, and other state privacy laws). Always submit from the email associated with your account and keep the confirmation number you receive for your records.

What to prepare before you contact support

• Identifiers: your account email, mobile number, project or lead ID, and any invoice/transaction IDs.
• Evidence: screenshots of messages and call logs, dated photos, estimates/contracts, and proof of payment.
• Timeline: concise bullet notes of who said what and when (dates/times), plus what resolution you want (refund amount, credit for a specific lead, cancellation effective date).

With the right documents and the correct channel, most straightforward billing questions are resolved in one to three business days, while quality or damage claims can take longer due to verification steps. Keep everything in writing, reference your case number consistently, and use the Help Center links above for the most current contact options and policies.

What is HomeAdvisor called now?

Angi Ads and Homeadvisor both fall under the same parent company, Angi Homeservices Inc. and are currently referred to as Angi Ads and Angi Leads respectively.

How do I contact HomeAdvisor?

Send us an email with your feedback, comments, or questions. Thank you for your feedback. If needed, we will contact you as soon as possible. If you have any additional comments or would like to speak with someone directly, you can call (866) 888-6244.

How do I cancel my HomeAdvisor subscription?

To cancel your Home Advisor subscription online, log into your account and navigate to the subscription or billing section. Look for a ‘Cancel Subscription’ option and follow the prompts. If unavailable, contact customer support via chat or email for immediate cancellation.

Is HomeAdvisor now Angi?

On October 2, 2017, HomeAdvisor merged with Angie’s List to form ANGI Homeservices (NASDAQ: ANGI), the world’s largest digital marketplace for home services.