Home Credit Customer Care Number: Fast, Accurate Ways to Reach Support

Looking for the official Home Credit customer care number? Because Home Credit operates through separate, licensed companies in each country, the correct hotline depends on your location. Below you’ll find verified ways to reach customer care, region-specific hotlines where available, and expert tips to get quick resolution while staying safe from scams.

Important note: phone numbers and hours can change. Always confirm the most current details inside your Home Credit mobile app or on the official country website before calling, and never share one-time passwords (OTPs) or full card details over the phone.

Official Customer Care Numbers and Websites by Country

Use these references to contact customer service and to double-check the current hotline on the official site. If your country is not listed, scroll down for the universal methods that work in any market (in-app support and contract details).

• Philippines: hotline (02) 7753 5711; website: https://www.homecredit.ph. Typical hours: 8:00–20:00, 7 days a week. For email updates and self-service, use the Home Credit app.
• Vietnam: hotline 1900 633 633; website: https://www.homecredit.vn. Typical hours: 7:00–22:00 daily. VND local call rates apply to 1900 numbers.
• Indonesia: hotline (021) 2953 9600; website: https://www.homecredit.co.id. Typical hours: 07:00–20:00 WIB daily. Standard operator charges apply.
• India: website: https://www.homecredit.co.in. Use the “Contact Us” or “Help & Support” page or the in-app Help Center for the current phone line and WhatsApp channel. India has frequent channel updates, so verify before calling.
• Kazakhstan: website: https://www.homecredit.kz. Check the “Контакты” page for the current call center number and working hours.
• Czech Republic and Slovakia: websites: https://www.homecredit.cz and https://www.homecredit.sk. Use the “Kontakt” page or the client portal listed there for official numbers.

If you see a different number on social media or messaging apps, verify it on the official site before dialing. Never call numbers posted by unofficial profiles or community pages.

Fastest, Most Reliable Ways to Get Help (Works in Any Country)

In-app support is the most direct route because it automatically ties your query to your loan account, reducing verification steps and misunderstandings. Open the Home Credit app, go to Account or Profile, then Help Center or Support. Most apps offer chat, callback requests, statement downloads, payment references, and dispute filing.

Your loan agreement and welcome email/SMS contain your market’s official customer care number. Keep a photo or PDF of your agreement; it usually lists the hotline, email support address, and your contract number. When you call, have your contract number, registered mobile, and a valid ID ready to pass routine security checks.

What You Can Do Over the Phone

Customer care can resolve day-to-day needs quickly if you have your basic details ready. Typical issues handled on calls include EMI due dates and amounts, payment posting status, early settlement quotes, updating contact details, and request for repayment schedules or SOAs. Many markets can also set up payment reminders via SMS or app notifications at no charge.

For billing disputes (for example, a payment not reflecting), have the exact amount, date, time, and reference or trace number from your payment channel (e.g., 7‑Eleven, bank transfer, e-wallet). Posting times vary by channel: cash partners often post within minutes to 24 hours, while bank transfers can take 1–2 business days depending on cutoffs.

Hours, Call Costs, and Practical Call Tips

Typical customer care hours range from 8:00 to 20:00 on weekdays and weekends, with reduced availability on national holidays. Some markets—such as Vietnam—operate extended hours up to 22:00 to accommodate after-work callers. Call charges follow your carrier’s local or national rate; 1900 or 1-xxx service numbers may have special tariffs as defined by your operator.

Best times to call are mid-morning (10:00–11:30) and mid-afternoon (14:30–16:30) local time when queues are shortest. If your issue is documentation-heavy (settlement quotes, payment reversals), request an email ticket or case ID during the call and ask for the standard service-level agreement (SLA) for resolution (commonly 24–72 hours for payment tracing).

Escalations, Complaints, and Turnaround Expectations

When filing a complaint, clearly state the issue, affected contract number, the exact amount and date involved, and attach supporting documents (receipts, screenshots). Ask for a ticket number before you end the call or chat. In most markets, non-urgent complaints are acknowledged within 24 hours and resolved within 7–15 days depending on complexity.

If you do not receive a resolution within the promised SLA, escalate via the next-tier email or complaint link listed on the country’s official Contact or Feedback page. Keep a timeline of interactions (dates, agent names if provided, and case IDs). For payment disputes, banks and payment partners may also be contacted with the same reference number to accelerate tracing.

Safety First: How to Avoid Fraud When Seeking the Hotline

Home Credit will never ask for your full card PAN, full CVV, full OTP, or to install remote-access apps. If a caller claims to be from Home Credit and asks for those, hang up and call the official hotline from the website or your app. Legitimate agents will verify only partial details and will never request a test payment to a personal account.

Only trust numbers and links from the official app and country websites listed above. If you are in India and suspect you were targeted by a scam, call the national cybercrime helpline 1930 and report via https://cybercrime.gov.in. For other countries, use your national consumer protection or cybercrime portal and include screenshots, phone numbers, and transaction proofs.

Quick Troubleshooting Before You Call

Many common account tasks can be completed without waiting on the line. Check the app first for the latest amount due, due date, payment reference number, and downloadable statements. If your payment isn’t reflecting, wait the channel’s standard posting window (often up to 24–48 hours) and then contact support with the receipt number.

For early settlement, obtain a digital settlement quote from the app or via email; quotes usually have a validity window (e.g., until a specific date and time) after which interest recalculates. Always pay using official channels listed in the app to ensure automatic matching with your contract.

How to Verify You Have the Right Number in Under 60 Seconds

• Open the Home Credit app, go to Help Center, and tap “Call Support” or “Contact Us” to display the official number for your account and market.
• Visit your country site (examples above) and click Contact/Help. Cross-check the number and hours shown there against what you found in-app.
• Check your signed loan agreement or welcome SMS/email for the hotline and official email address; compare with the website to ensure they match.

If any source disagrees, trust the app and the website over third-party posts. Save the verified hotline in your phone with the country name (“Home Credit PH,” “Home Credit VN,” etc.) to avoid mix-ups later.

Bottom Line

The fastest, safest way to reach Home Credit customer care is through the in-app Help Center, backed up by the official country website. Use the region hotlines above as a starting point, confirm them on the site, and prepare your contract number and payment references before calling. With that, most issues—from payment confirmations to settlement—can be handled in one interaction.

If you need a number for a country not listed here, open your app’s Help Center or navigate to the Contact page of your local Home Credit website and you’ll get the current customer care line and hours immediately.