Hermes customer care number: the fastest, verified ways to reach support

“Hermes customer care number” usually refers to the parcel-delivery company formerly known as Hermes in the UK (rebranded to Evri in March 2022) and to Hermes in Germany (Hermes Germany GmbH, based in Hamburg). These logistics brands handle hundreds of millions of deliveries annually, so having the right, working phone number and an efficient plan for your call can save you time and reduce delivery delays.

This guide provides up-to-date, practical contact details that get you to the correct team, plus concrete tips for faster resolution. It also clarifies the common confusion with Hermès (the luxury house), which has separate client-service channels unrelated to parcel deliveries.

Quick directory: working Hermes/Evri customer care numbers

Use the number that matches your country and brand. Charges and hours depend on your line and local policies; geographic-rate numbers are usually included in bundled minutes. Always check the official help page for any last-minute changes.

• United Kingdom (Evri, formerly Hermes UK) customer care: 0330 808 5456 (national rate). Official help and live chat: evri.com/help
• Germany (Hermes Germany) customer service: 040 593 551 11 (Hamburg geographic). From abroad: +49 40 593 551 11. Recipient help and tracking: hermesworld.com/de

Tip: Avoid third‑party “connection” numbers that start with 084, 087, or 09 in the UK (or other premium prefixes). These often add cost but don’t improve speed or access.

United Kingdom: Hermes is now Evri — how to get help

In March 2022, Hermes UK rebranded as Evri. If your parcel is in the UK network, you’ll get the best result by using Evri’s official channels. The primary customer-care line is 0330 808 5456, and the online help centre (evri.com/help) gives real-time status, live chat with the virtual assistant “Holly,” and escalation routes for missing, delayed, or damaged parcels. As of 2023–2024, Evri has stated it handles over 700 million parcels a year in the UK, so using your tracking number when you call or chat is essential to avoid queueing twice.

Calling 0330 808 5456 is charged at your standard geographic rate. If you’re on a plan with inclusive 01/02/03 minutes, it’s typically included. Expect an IVR that asks for your tracking number and reason for calling (delivery, collection, return, compensation). For most delivery issues, Evri will first try to verify the last scan event and any GPS/photo proof before escalating to a depot or courier round. If the parcel was purchased from a retailer, UK consumer law usually requires the seller (not the carrier) to resolve non-delivery, but Evri can still investigate and document the outcome for you or the merchant.

What to have ready and how to speed up your Evri call

Keep all identifiers visible before you dial. Entering exact details into the IVR or live chat shortens the path to an agent or a case review and reduces back-and-forth. If you need to open a loss or damage claim, be prepared to submit photos and proof of value within the stated window.

• Your Evri/Hermes tracking number (as shown on the label or dispatch email; a 16‑digit numeric code is common, for example 1234 5678 9012 3456)
• Sender name, order/reference number, delivery postcode, and any safe-place preference you set
• Photos (for damage), proof of value (invoice/receipt), and the time window the parcel was expected

Resolution timelines vary by case, but simple delivery clarifications are often handled the same or next working day. Investigations that require contacting a courier round or depot can take 24–72 hours. Claims depend on the sender’s chosen cover; standard compensation is limited unless the sender bought additional cover and the contents aren’t on the prohibited/restricted list.

Germany: Hermes Germany customer care number and practical details

Hermes Germany (Hermes Germany GmbH) provides domestic last‑mile delivery and cross‑border services from its Hamburg base. For recipient and sender support, call 040 593 551 11 (from outside Germany, +49 40 593 551 11). This is a Hamburg geographic number; charges follow your provider’s rates for calls to 040. Online tracking and service options are available via hermesworld.com/de or the consumer portal pages linked from that site (Sendungsverfolgung).

When you call, have your Sendungsnummer (shipment number) and postcode ready. Agents can check scan events (e.g., “im PaketShop,” “in Zustellung,” or attempted delivery), update drop-off instructions where permitted, and trigger a depot inquiry if scans have stalled. If your parcel was purchased from a retailer, German practice—echoing EU consumer protections—typically routes non‑delivery remedies through the seller; Hermes support will still document the delivery status and escalate operational issues on their side.

Tips for calling Hermes Germany and using alternative channels

Calls to 040 numbers are billed like any other Hamburg landline call. If you’re dialing from a mobile, check your plan for included minutes. For non-urgent issues, the online forms and tracking tools often resolve common situations (e.g., changing a ParcelShop pickup person with proper authorization, or scheduling a redelivery window) without waiting on hold.

If your shipment shows no movement for 48 hours after the planned handover, call with your Sendungsnummer and the last known scan event. For Parcelshop pickups, bring a valid ID and the notification code; if someone else is collecting for you, check Hermes’ current authorization requirements in the online help to avoid a second trip.

Avoiding unofficial numbers and premium-rate traps

High-traffic brands attract “look‑alike” support listings that advertise expensive connection services. In the UK, steer clear of 084, 087, and 09 prefixes for carrier support; Hermes/Evri’s official line uses the 0330 range. In Germany, Hermes uses standard geographic numbers (040 for Hamburg). If a site asks you to call a premium number to “reach Hermes faster,” back out and use the official help pages listed above.

As a rule, verify the number on the carrier’s own website before dialing, and prefer website chat or authenticated portals where available. These channels integrate directly with consignment data and reduce identity checks, which shortens resolution time and helps prevent account/parcel fraud.

Not the courier? Contacting Hermès (the luxury house)

If your query is about Hermès the luxury brand (boutique purchases, repairs, or after‑sales service), you need the fashion house’s client services, not the courier. The official portal at hermes.com provides country‑specific contact options, live chat, and email. Phone numbers and hours vary by country and are listed on the “Contact Us” page after you select your region (for example, United States, United Kingdom, France, etc.).

For boutique-specific matters (stock checks, after‑sales appointments), use the Store Locator on hermes.com to find the exact store address and direct phone number. This prevents misrouting and ensures your inquiry reaches the right client advisor team with access to the relevant store systems.

Company addresses you may need for written correspondence

United Kingdom (Evri, formerly Hermes UK): Parcelnet Limited t/a Evri, Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH, United Kingdom. Use recorded delivery for formal complaints and include your tracking number, order reference, and contact details.

Germany (Hermes Germany GmbH): Essener Straße 89, 22419 Hamburg, Germany. For written inquiries, reference your Sendungsnummer and the last known scan event, and keep copies of all supporting documents.

How can I speak to someone at Hermes?

For any question related to our products and your orders, you may contact our customer service (“Customer Service”) by clicking on the “Services – Contact us” hyperlink or by phone at +44 (0)20 7098 1888 from Monday to Friday (except French public holidays).

How do I contact Hermes USA?

Please contact us by email or telephone at 800-441-4488, option 1, Monday through Friday from 9:00 a.m. to 6 p.m. and Saturday from 10 a.m. to 6 p.m EST.

How do I complain to my Hermes?

In order to investigate your complaint we will need the following information:

1. Your name and account number.
2. A contact number and email or postal address.
3. A summary of the issue with relevant detail.
4. A copy of any emails/letters that relate to the complaint.
5. If applicable how you would like your complaint to be resolved.

How do I contact Hermes Customer Service?

Our Customer Service is at your disposal to provide you with any additional information, please contact our Customer Service by phone at 80003110117 (please refer to the operating hours displayed in the “Contact Us” section) or send us an email.