Herbalife Customer Care: An Expert, Practical Guide

What “Customer Care” Covers at Herbalife

Herbalife customer care supports two primary audiences: retail customers who purchase products for personal use, and Members/Distributors who buy products to use or resell. Because Herbalife operates through independent distributors, the first line of support for retail buyers is usually the distributor who sold the product. However, Herbalife also maintains direct service channels for order issues, returns, account questions, compliance, and privacy matters.

Founded in 1980, Herbalife operates in 90+ markets worldwide. That global footprint means policies such as return windows, documentation requirements, and shipping processes can vary by country. The fastest way to resolve an issue is to contact the channel specific to your market and account type, with order details ready. This guide explains how to do that efficiently and what to expect at each step.

How to Contact Herbalife Customer Care (By Channel)

Always start with your country’s official site and select the correct region to see local phone numbers, hours, and forms. Using country-specific portals ensures you get the right return address, language support, and policy details. If you purchased through an independent distributor, they can often process exchanges or refunds directly, especially within the retail satisfaction period.

• Phone (U.S.): Herbalife Member Services at +1 866-866-4744. Identify whether you are a retail customer or a Member/Distributor. Have your order number, the email used at purchase, and the product SKU(s) ready. Hours vary; call during local business hours for the shortest wait times.
• Web: Go to https://www.herbalife.com, select your country, then find “Contact Us” for phone, email, and live-help options in your market. U.S. visitors can navigate to the “Contact Us” page via https://www.herbalife.com/us/en (menu paths occasionally change).
• Member/Distributor portal: https://www.myherbalife.com (login required). From there, use Support/Help Center to open or track cases, download policies, and request returns.
• Mail (Corporate correspondence, not for returns): Herbalife International of America, Inc., 800 W. Olympic Blvd., Suite 406, Los Angeles, CA 90015, USA. Always confirm the designated return facility for your specific order before shipping product back.

Tip: If your order was placed through a distributor’s personal website or in person, share their full name and ID (if available) when contacting Herbalife. This lets customer care quickly locate the transaction and clarify whether your distributor can process a refund or exchange on your behalf.

Orders, Shipping, Returns, and Refunds

For retail customers, Herbalife promotes a straightforward satisfaction guarantee. In many markets, you may return products within a minimum 30 days from purchase if you’re not satisfied, typically through the distributor who sold them to you. When returning via Herbalife directly, you’ll usually need proof of purchase, product condition confirmation, and a return authorization (RA) number or case reference before shipping anything back.

Shipping times and carriers vary by country and the shipping method chosen at checkout. If tracking shows “delivered” but you didn’t receive the package, report it immediately; carrier investigations generally must start within a short window (often within 7–10 calendar days). Refunds are generally processed to the original payment method after the product is received and inspected at the designated returns facility; allow typical banking time (often 5–10 business days) for funds to appear.

If a product arrives damaged, take clear photos of the packaging and item, keep all materials, and contact customer care promptly. Do not discard the shipping box until the claim is resolved—carriers sometimes require inspection. If you used a promotional bundle or discount, ask how returns affect prorated credits to avoid surprises.

Guarantees and Inventory Repurchase (Members/Distributors)

Herbalife’s retail satisfaction policy is designed to make trying products low-risk for consumers. While specific terms can differ by market, many customers have at least a 30-day window to request a refund for any reason. If you purchased from a distributor, your refund typically comes from that distributor; if you purchased directly through a Herbalife-operated channel, customer care will process your case.

For Members/Distributors, Herbalife maintains an inventory repurchase program intended to prevent stockpiling and support ethical business practices. The details—such as eligibility, time limits (commonly up to 12 months for resalable inventory), required condition, and reimbursable costs—are defined in your local Member Policies & Procedures. Always review the current policy and obtain a return authorization before shipping any inventory back to avoid delays or denial.

Important: Return addresses and documentation requirements differ for retail returns versus Member inventory repurchases. Use the correct form and address, and ship with tracking. Keep copies of all invoices, RA numbers, and carrier receipts until the refund is finalized.

Escalations, Compliance, and Dispute Resolution

If your case isn’t resolved at first contact, ask for a case number and the department handling it (e.g., Orders, Returns, Compliance). Request the expected next action and timeline. For issues involving misrepresentation, unauthorized online sales, or inappropriate product/income claims, escalate to Herbalife Compliance via your local contact channels or the MyHerbalife portal’s compliance/reporting tools.

In the United States, Herbalife has been under a 2016 Federal Trade Commission order that strengthened company oversight and consumer protections. If you believe your situation involves deceptive practices and you cannot resolve it through Herbalife, you can submit a report to regulators such as the FTC (https://reportfraud.ftc.gov). That said, most order, billing, and warranty issues are resolved directly once documentation is complete.

For charge disputes, contact Herbalife first to avoid duplicate investigations. If you must pursue a chargeback, provide your bank with the case number and correspondence history. Note that initiating a chargeback while a return is in progress can slow or complicate the refund.

Privacy, Data Access, and Account Security

Herbalife processes personal data to fulfill orders, manage accounts, and provide support. Depending on your country, you may have rights to access, correct, delete, or restrict processing of your data under laws like GDPR (EU/UK) or CCPA/CPRA (California). To exercise these rights, start at your local Herbalife website’s privacy section (look for “Privacy” or “Your Privacy Rights”) and use the provided request forms or contact methods.

For Members/Distributors, keep your MyHerbalife login secure with a strong, unique password and updated multifactor authentication if available. If you suspect account compromise or unauthorized orders, contact Member Services immediately, change your password, and review your recent order and address history.

Herbalife’s privacy policy and country-specific notices are linked from the footer of your local site (e.g., https://www.herbalife.com → select country → Privacy). When submitting privacy requests, be prepared to verify your identity to protect your account.

Tips to Get Faster Resolutions

Preparation significantly shortens handling time. If you can provide clear details and documents at first contact, many cases are resolved without escalation. Below is a practical checklist you can follow before calling or submitting a form.

• Have these ready: order number, purchase date, product names/SKUs, quantities, photos (for damage/defect), and the payment method’s last 4 digits. If you purchased via a distributor, include their full name and ID if available.
• Know what you want: replacement, refund, exchange, or shipping investigation. If it’s a return, confirm whether items are unopened/unused and within the return window.
• Request an RA/case number and confirm the correct return address and labeling. Ship returns with tracking and keep receipts until your refund posts.
• Note time-sensitive windows: carrier loss/damage claims often must start within 7–10 days of “delivered” status; retail satisfaction windows are commonly at least 30 days (country rules vary).
• Document everything: dates, names/IDs of agents, and promised next steps. If you don’t receive an update by the stated date, follow up with your case number.

Lastly, remember that policies can change. For the most current phone numbers, hours, return addresses, and forms, always use your country’s official Herbalife site and, if you are a Member/Distributor, the MyHerbalife portal. When in doubt, verify details via the “Contact Us” page before shipping returns or submitting sensitive information.

How do I contact Herbalife customer service?

If you don’t hear from your Distributor, please contact Herbalife Member Services at +1 (866) 866-4744.

1. First Name*
2. Last Name*
3. Email Address*

What is the Herbalife lawsuit about?

FBBC’s clients alleged that Herbalife was operating a pyramid scheme, whereby it profited from the recruitment of additional distributors and not from the sale of its products.

Who is the highest paid Herbalife distributor?

Herbalife top earners: Who they are

• Enrique & Graciela Varela. Country: Mexico. Annual Income: $3,540,000.
• A. Benitez & Raquel Cortez. Country: USA.
• John & Lori Tartol. Country: Ireland.
• Susan Peterson. Country: USA.
• Leonard & Irina Weisbein. Country: Russia.
• Tae Ho Kim. Country: South Korea.
• Carol & Alan Lorenz. Country: Canada & UK.

What is the customer care number of Herbalife India?

If you cannot find the answer to your question, please contact Associate Services at 080 – 40311444, 10 a.m. to 6 p.m, Monday – Friday; Saturday 10 a.m. to 2 p.m. Can I order products from other countries? Who can place orders through MyHerbalife.com? Can I pay my annual processing fee online?