Health Partners Customer Care Phone Number: How to Reach the Right Team Fast

Primary Customer Care Numbers for HealthPartners (Minnesota/Wisconsin)

If you’re a HealthPartners insurance member or clinic patient in Minnesota or Wisconsin, the most direct line to customer care is Member Services at 952-883-5000 (Twin Cities/local) or 800-883-2177 (toll-free within the U.S.). TTY users can dial 711 to connect via the National Relay Service and request “HealthPartners Member Services.” These lines handle benefits questions, claims, billing, prior authorization status, ID cards, and provider network help. For international calls, use +1-952-883-5000.

For 24/7 clinical guidance from a registered nurse, HealthPartners operates the Nurse CareLine at 612-339-3663 or 800-551-0859. This is not an emergency line but is highly useful for after-hours advice, understanding symptoms, and deciding whether urgent care, the ER, or self-care is appropriate. For emergencies, always dial 911.

Company address and website for verification and written correspondence: HealthPartners, 8170 33rd Ave S, Bloomington, MN 55425. Website: healthpartners.com. Hours for Member Services typically run Monday through Friday during business hours Central Time (check current posted hours on the website; holiday schedules vary). The Nurse CareLine is available 24/7/365.

How to Reach the Right Team Quickly (and Cut Your Hold Time)

Have your member ID card ready; it usually displays your plan’s specific customer service number (which may differ by product line, such as commercial, Medicare, Medicaid, or employer group). You’ll be asked for your member ID, date of birth, and possibly your ZIP code or the last four digits of your SSN for HIPAA verification. If you’re calling about a claim or bill, have the claim number, date of service, and provider name at hand.

Call volume for most health plans tends to spike on Mondays, the first business day after a holiday, and between 8:00–10:00 a.m. local time. If your question isn’t urgent, calling Tuesday–Thursday, mid-morning or early afternoon, often results in shorter waits. If you’re transferred, ask the agent to “warm transfer” you and to document your case number so you don’t repeat your story.

• For benefits, coverage, and claims: Call 952-883-5000 or 800-883-2177; ask for “Member Services.”
• For care advice after hours: Call the 24/7 Nurse CareLine at 612-339-3663 or 800-551-0859.
• If your ID card lists a different number (e.g., Medicare, Medicaid, or employer-specific lines), use that number first—it routes you to the team trained on your plan.
• If you use TTY: Dial 711 and request “HealthPartners Member Services.”
• If you need to share documents: Ask the agent for the correct secure upload portal or fax for your plan; do not email PHI unless specifically instructed to use an encrypted channel.

If You Meant a Different “Health Partners” Organization

“Health Partners” is a common name used by multiple unrelated organizations. The numbers above are for HealthPartners (one word) based in Minnesota/Wisconsin. If your ID card, employer, or provider refers to a different entity, use the number printed on your member ID. That is always the fastest and most accurate route.

Examples: Health Partners Plans (Pennsylvania) uses the website hpplans.com; Health Partners (Australia), a private health insurer, uses healthpartners.com.au; and Health Partners of Western Ohio (a clinic network) uses hpwoh.org. Each has its own customer service lines, hours, and escalation processes. Using the wrong phone line can lead to long holds and re-routing—check your ID card and plan documents for the exact brand and phone number.

If you do not have your ID card, check your employer’s benefits portal, your insurer’s mobile app, or your plan enrollment email. Most sites list “Member Services” or “Contact Us” prominently, and many allow secure chat or message-based support if calling isn’t convenient.

What HealthPartners Member Services Can Resolve

HealthPartners Member Services can walk you through plan-specific coverage (deductibles, coinsurance, copays), confirm whether a provider or facility is in-network, and explain prior authorization requirements before procedures. They can also help replace a lost ID card at no cost, update your contact information, and assist with coordination of benefits if you have more than one plan.

For money matters, they can research claims status, explain Explanations of Benefits (EOBs), correct billing errors, and start appeals or grievances. They can also connect you with case management for complex or chronic conditions, and point you to digital tools (like cost estimators and telehealth) that can reduce out-of-pocket costs.

• Verify network status for specific doctors, clinics, labs, and hospitals before you schedule care.
• Review prior authorization needs and timelines to avoid claim denials (ask for a reference number).
• Get help with claim coding questions—especially if you believe preventive services were miscoded as diagnostic.
• Request cost estimates for common services; ask for in-network alternatives if costs seem high.
• Start an appeal or grievance; ask for written confirmation of your case number and deadlines.

Privacy, Security, and Documentation Tips When Calling

Because your health information is protected under HIPAA, agents will verify your identity at the start of the call. If you’re calling on behalf of a spouse or adult child, ensure a HIPAA authorization is on file; otherwise, staff may be limited in what they can discuss. For dependents under 18, a parent or legal guardian can typically speak on their behalf, consistent with applicable laws.

Keep a brief call log: date and time, the number you dialed, the agent’s first name or ID, and a summary of what was promised. Ask for a case or reference number. If you receive an important coverage decision by phone, request written confirmation via secure message or mail. Never share your full Social Security number or credit card details unless you are certain you’re speaking with the plan; when in doubt, hang up and redial using the official number on your ID card or the website listed above (healthpartners.com).

Quick Reference

Member Services (HealthPartners MN/WI): 952-883-5000 (local), 800-883-2177 (toll-free), TTY 711; Nurse CareLine (24/7): 612-339-3663 or 800-551-0859; Address: 8170 33rd Ave S, Bloomington, MN 55425; Website: healthpartners.com.

How do I contact HealthPartners?

Member Services can answer your benefits and coverage questions. Call us at 952-883-5000 or 800-883-2177.

What is the phone number for HealthPartners Medicaid provider services?

Our Provider Services Helpline team is here to help our in-network providers and hospital partners. Contact us at 1-888-991-9023 (9 a.m. to 4:30 p.m.).

Is HealthPartners the same as Cigna?

Cigna’s Strategic Alliance partners are: HealthPartners (Minnesota, North Dakota, Western Wisconsin) MVP (Upstate and western New York area, Bradford county, PA) Priority Health (Michigan’s Lower Peninsula)

What is the HealthPartners Care Line?

Not sure what you should do? Give CareLineSM service a call at 612-339-3663 or 800-551-0859. A CareLine nurse can answer your questions and help you decide if you should try an over-the- counter treatment, go to an urgent care or the ER, or follow up with your doctor.