GTBank Customer Care WhatsApp Number: Fast, Secure Support

Guaranty Trust Bank (GTBank) runs a dedicated WhatsApp line for customer care so you can get help without visiting a branch or waiting on long phone queues. As of 2025, the official GTBank WhatsApp number is +234 904 000 2900. Save the number exactly as shown (with the +234 country code if you are outside Nigeria), then open WhatsApp and send a simple “Hello” to start. Service is available 24/7, including weekends and public holidays.

When you start a chat, you’ll typically be greeted by an automated assistant that can handle common requests and connect you to a live agent if needed. You may be asked to confirm minimal details to verify your identity before staff can discuss account-specific issues. GTBank will not ask for your full card PAN, PIN, mobile app password, or one-time passwords (OTPs) on WhatsApp—if anyone does, stop immediately and escalate via the official channels below.

The Official WhatsApp Line and How to Use It

Official WhatsApp number: +234 904 000 2900. Add this contact to your phonebook under “GTBank WhatsApp Care.” If you are in Nigeria, you can also save it as 0904 000 2900, but the international format is safer for roaming or if you live abroad. To begin, open WhatsApp, start a new chat with the saved contact, and send “Hi” or “Hello.” The assistant will present a menu of options and guide you step by step.

To confirm authenticity, check that the WhatsApp profile displays the verified business badge and a business profile that clearly states “Guaranty Trust Bank” or “GTBank,” with links that point to the bank’s official domain (gtbank.com). If the number you’re chatting with differs by even one digit, stop. Scammers commonly spoof digits (for example, replacing 900 with 990) to trick users.

If you prefer to fetch the number directly from GTBank, go to https://www.gtbank.com/help-centre/contact-us and look under Chat or WhatsApp. Only trust the number as displayed on the official site or within the bank’s mobile app.

What You Can Do on GTBank WhatsApp Support

GTBank’s WhatsApp channel is designed for quick, practical help. You can request information on account services, report issues, and get guided assistance for online banking. For transactions that involve sensitive authorizations (like high-value transfers), the agent may redirect you to secure in-app or USSD flows, which helps protect you from fraud.

Most general requests are handled instantly by the bot; more complex cases are escalated to a live agent. During peak hours (typically 9:00–16:00 WAT on weekdays), live-agent queues can be longer, but the 24/7 nature of WhatsApp means you can leave a message and get a response when an agent becomes available.

• Report card issues: lost/stolen card, card not working, or suspicious POS/ATM charges (disputes usually require the transaction date, amount, and channel).
• Digital banking support: login help for the GTBank mobile app/Internet banking, token questions, or profile updates.
• Account information: product enquiries (savings/current/DOM accounts), statement/mini-statement guidance, and how to update KYC.
• Payments and transfers: clarifications on transfer delays, reversal timelines (typically 24–72 business hours within Nigeria, longer for cross-bank or international), and fee explanations.
• Branch and ATM locator: get the nearest branch/ATM with business hours and directions.
• Charges and rates: current fees on transfers, cards, loans, or FX guidance; the agent may share links to the latest tariff guide on gtbank.com.

Response Times, Escalation Paths, and Alternatives

WhatsApp support is available 24/7. For straightforward queries, first responses are often under 5 minutes during business hours, though it can extend beyond 15 minutes at peak times or during service incidents. If your case is urgent (e.g., suspected account compromise), use phone support immediately.

Phone (GTConnect): 0700 4826 66328 (that’s 0700 GTCONNECT) within Nigeria, or +234 700 4826 66328 from outside Nigeria. This line operates 24/7. For cases requiring documentation (e.g., formal transaction dispute), an agent may guide you to submit via secure web forms or email as instructed during the call or WhatsApp chat.

Official website: https://www.gtbank.com/help-centre/contact-us. Head Office: Plot 635, Akin Adesola Street, Victoria Island, Lagos, Nigeria. For complex complaints, ask for a case/reference number on WhatsApp or phone so you can track progress if you later escalate to the branch, head office, or the bank’s complaints resolution portal.

Security Best Practices on WhatsApp Banking

GTBank will never ask for your full card number, full PIN, mobile/Internet banking password, BVN, or any OTP on WhatsApp. They also won’t ask you to click on shortened or suspicious links that don’t point to gtbank.com. If in doubt, end the chat and re-initiate contact using the official WhatsApp number or call GTConnect directly.

Before sharing any account-specific details, confirm you are chatting with the verified business account, and ensure the phone number matches +234 904 000 2900. If someone calls you or messages you from a similar number asking for codes or passwords, it is fraudulent.

• Never share OTPs, PINs, or full card details in chat; GTBank won’t request them.
• Check for the verified badge and the exact number (+234 904 000 2900).
• Do not authorize device “screen sharing” or remote access tools with anyone claiming to be from the bank.
• If you suspect compromise, immediately call 0700 4826 66328 and tell the agent to de-link any unauthorized WhatsApp or online sessions.

Common Issues and Troubleshooting

If WhatsApp shows no response, ensure you saved the number in international format (+234 904 000 2900), confirm you have data connectivity, and update WhatsApp to the latest version. Try sending a simple “Hello” again; some flows require you to respond with menu numbers or keywords to proceed.

If you cannot verify the business account or you see inconsistent profile details, stop and obtain the number directly from GTBank’s site. For cases needing attachments (e.g., screenshots of failed transfers), WhatsApp supports images and PDFs—redact sensitive data before sending.

For urgent card blocks or suspected fraud outside WhatsApp service windows or during outages, call GTConnect on 0700 4826 66328 immediately. Always record your case ID; it helps with follow-ups and timelines for resolution (most domestic transfer reversals aim for 24–72 business hours; card dispute timelines vary by network and merchant category).

Quick Reference

WhatsApp customer care (GTBank): +234 904 000 2900. Phone support (GTConnect): 0700 4826 66328 or +234 700 4826 66328. Official site: https://www.gtbank.com/help-centre/contact-us. Head Office: Plot 635, Akin Adesola Street, Victoria Island, Lagos, Nigeria. Use WhatsApp for quick assistance, keep sensitive credentials private, and escalate urgent security issues by phone without delay.

How do I chat with WhatsApp customer service?

To better assist you, contact us from your phone by opening WhatsApp > Settings > Help > Contact Us. You can also visit our Help Center for additional information. Let us know how you use WhatsApp by providing the necessary information below. Then, tap or click “Send Question” to contact us.

What is the WhatsApp number for GT?

Save our verified WhatsApp number : 0904 000 2900 This is the ONLY secure and authorized WhatsApp channel for Guaranty Trust Bank customer support and inquiries _ Important: Do not disclose your personal information and financial details to anyone online or anywhere else.

How to contact GTBank from outside Nigeria?

Contact the NRN Services Team
To get in touch with the NRN services team, please send an email to [email protected] or via our Dedicated NRN Support Team, on +234 201 448 1300, +234 201 448 1400, +234 813 985 6001, +234 813 985 6002.

How can I chat with GTB on WhatsApp?

“0904 000 2900” This takes Effect from today the 1st of July. Please kindly update our WhatsApp number on your mobile and be mindful of fake and fraudulent individuals posing as GTBank.