Givenchy Customer Care: The Complete, Professional Guide

Givenchy’s client services combine luxury-level assistance with the rigor of a major maison under LVMH. Founded in 1952 by Hubert de Givenchy and part of LVMH since 1988, the brand operates global customer care for ready-to-wear, leather goods, footwear, accessories, and beauty (makeup, skincare, fragrance). While policies vary by country and channel (boutique vs. e‑boutique), the steps below will help you reach the right team quickly and resolve issues efficiently.

For the most current, region-specific information, start at the official site: https://www.givenchy.com. Select your country/region in the top or footer menu to display the correct Client Services page, hours, contact form, and available languages for your market. Avoid third-party “support” numbers you find on search engines; use only the contacts published on givenchy.com.

How to Contact Givenchy Client Services (Fashion and Beauty)

The fastest path is the Contact/Client Services page on https://www.givenchy.com for your region. You will typically see options such as email/contact form, live chat (during business hours), and phone. Live chat is best for order-status questions, while forms are ideal for attachments (photos, receipts, serial details). If you need in-person help, use the Store Locator on the same site to find an authorized boutique or beauty counter and call ahead for service availability.

When contacting Givenchy, prepare clear documentation. Having the right details at hand improves first-contact resolution and shortens back-and-forth. If you placed your order online, your confirmation email will include the order number and item SKUs; boutique receipts include date, store ID, and associate number. For service requests (repairs/quality), photos showing the issue from multiple angles are extremely helpful.

• Essential details to provide: full name, contact email/phone, order/receipt number, purchase channel (boutique/e‑boutique/authorized retailer), purchase date, item name/SKU/size/color.
• For quality or repair cases: 3–5 clear photos (full item, close-ups of issue, interior label/serial if applicable), a brief description (when it appeared, frequency), and proof of purchase.
• For shipping claims: carrier name, tracking number, delivery date/time, delivery address, and any delivery notice/signature record.
• For beauty: product batch code (stamped/printed), usage dates, and photos of packaging and PAO symbol (e.g., 6M/12M/24M).

Hours, Languages, and Service Scope

Client Services hours vary by region and are displayed on your country’s givenchy.com site. As a rule of thumb, you can expect Monday–Friday business coverage, with some markets offering Saturday support. Response times typically run within 1–2 business days for email/form submissions, while live chat can respond in minutes during open hours. Phone availability is region-specific; if published, it will appear on the local Contact page.

Language support is also regional. English and French are widely available, with additional coverage such as Italian, Spanish, German, Japanese, and Chinese in key markets. If you reach the wrong team, ask for a warm transfer or the correct email/form link for your language and country; Givenchy will direct you to the appropriate team handling your order’s origin.

E‑Boutique Orders: Shipping, Tracking, and Delivery

After placing an online order, you will receive an email confirmation plus a second email with tracking once the parcel is shipped. Givenchy commonly partners with premium carriers (for example, DHL or UPS) and may require a signature for high-value orders. Delivery windows depend on destination and shipping method; standard shipping often takes 2–5 business days domestically within the same region, while express options may deliver in 1–2 business days where available.

Fragrances and some beauty items are classified as dangerous goods for air transport (flammable liquids). As a result, certain routes or shipping speeds may be restricted, and delivery to PO boxes or remote islands can take longer. If an item is split-shipped from multiple locations, you’ll receive separate tracking numbers. Always track via the carrier’s site and save the tracking history as PDF if you foresee a delivery investigation.

Returns and Refunds: Exact Steps and Legal Windows

Return windows and conditions differ by market and product category. In the European Union, consumers purchasing online benefit from a statutory 14‑day right of withdrawal (Directive 2011/83/EU), counting from the day after delivery. That right requires you to notify the seller within 14 days; most brands, including Givenchy, will instruct you how to send the item back after your notice. Outside the EU, return periods are published at checkout and in the order confirmation; many markets offer at least 14 days, and some offer 30 days for e‑boutique orders.

Items must be returned new, unused, with all tags, security seals, dust bags/boxes, and accessories. Footwear should be tried on a clean surface; beauty/fragrance typically must be unopened and in sellable condition due to hygiene and safety regulations. Refunds are processed to the original payment method after inspection; allow 5–10 business days for warehouse processing plus 3–5 business days for your bank to post the credit. Exchanges, when offered online, are subject to stock availability; otherwise, a return-and-reorder flow is used.

Repairs, Aftercare, and Authenticity

For repairs or quality assessments (leather goods, footwear, RTW), contact Client Services or visit an authorized boutique. Provide proof of purchase if available; this accelerates authentication and service eligibility. The item is typically examined by a specialist; preliminary feedback may be provided in 3–5 business days, with full assessments and quotes (if out of policy) in roughly 10–15 business days. Timelines depend on part availability and workshop capacity.

Givenchy encourages responsible aftercare. Store leather away from heat and direct sun, use dust bags, and avoid overfilling to preserve structure. Rotate items to reduce wear points; condition smooth calf leather sparingly (every 6–12 months) with a neutral, non-silicone product tested on an inconspicuous area. For authenticity concerns, the brand cannot authenticate from photos alone; submit the item in person at a boutique or through Client Services for official evaluation. Always buy from givenchy.com or authorized retailers (for example, leading department stores in your region) to avoid counterfeits.

Beauty (Makeup, Skincare, Fragrance) Support

For beauty product questions, Client Services can assist with shade matching guidance (based on undertone and previous matches), ingredient lists, batch codes, and availability. If you experience a reaction, discontinue use immediately and contact the team with the product name, batch code, application dates, and photos of the affected area if you are comfortable sharing them. They may request additional information to report the case to product safety teams.

Check the Period After Opening (PAO) symbol on packaging for shelf life once opened (e.g., 6M, 12M, 24M). Fragrances last longer when stored between 15–20°C, away from light and humidity. Due to hygiene and safety, used/opened beauty items are often not returnable unless required by local law or if the product is defective. Your order confirmation and local policy page on givenchy.com will specify the exact conditions.

Escalations, Disputes, and Data Privacy

If a case stalls, politely request escalation to a supervisor with a concise timeline of events and all reference numbers. For card purchases, your issuer may offer dispute windows—Visa and Mastercard commonly allow chargeback filing up to 120 days from the transaction or expected delivery date (issuer rules vary). In the EU, you can also use the European Commission’s ODR platform for cross‑border online purchases: https://ec.europa.eu/odr. Keep all correspondence and evidence (order emails, tracking proofs, photos, chat transcripts) in a single PDF.

Givenchy processes personal data in accordance with applicable privacy laws (e.g., GDPR in the EU). To exercise data rights (access, correction, deletion), use the privacy/contact links on your region’s givenchy.com site. When sharing documents for service, redact payment card numbers except the last 4 digits, and avoid emailing full IDs unless explicitly required and transmitted through secure channels specified by the brand.

Service Timelines and What to Expect

• Initial response to email/form: typically 1–2 business days; live chat: minutes during open hours.
• Shipping: standard 2–5 business days domestically within region; express 1–2 business days where available; fragrances may have restrictions.
• Returns: notify within 14 days in the EU (statutory); other regions typically 14–30 days per order confirmation; inspection 3–5 business days after arrival.
• Refund posting: processing 5–10 business days + bank posting 3–5 business days; total often 8–15 business days from warehouse receipt.
• Repair assessment: preliminary 3–5 business days; full estimate 10–15 business days depending on parts/workload.

Where to Find the Right Page on givenchy.com

Always start at https://www.givenchy.com, select your country in the footer or menu, then open Client Services/Contact. Use Store Locator on the same site for authorized boutiques and beauty counters near you. When calling or visiting, have your order/receipt number ready and bring valid ID for high-value pick‑ups or aftersales collections.

This approach ensures you reach the correct team for your market, see the correct policies (including return periods and shipping options), and avoid outdated or third-party information. For archival or special pieces, a boutique visit is often the most efficient way to obtain precise care and repair guidance backed by the maison’s workshops.

Does Givenchy have a warranty?

Each Givenchy product is covered by legal warranties, starting from its purchase date. Only authentic Givenchy products purchased on our Givenchy.com website, in one of our boutiques, or from an authorized Givenchy retailer, with an original invoice, will be eligible for this warranty.

Does Givenchy give refunds?

Mode of refund:
Refunds will be made to the original credit card or original payment method (Klarna, PayPal, etc.). For security reasons, GIVENCHY is not authorized to carry out the refund to another account, a different credit card, or another method of payment other than that used originally for the order.

How do I contact Givenchy?

Contact

1. Call +1 888 815 4483.
2. Email [email protected].
3. Send a message.

Does Givenchy offer repairs?

Repair. Thanks to our craftsmanship, your Givenchy product is unique and designed to last. For many years, we have been supporting you in the care and restoration of your items, and we are committed to offering bespoke repair services.