ghd Customer Care: An Expert, Practical Guide

How to Contact ghd Customer Care

For the fastest support, start at the official Help Center: https://help.ghdhair.com. This hub routes you to region-specific pages (UK, EU, US, AU/NZ, and others) and lets you submit a request, track open tickets, and browse troubleshooting articles. If you purchased on ghd’s website (https://www.ghdhair.com), sign in with the same email so orders and serial numbers can be matched automatically.

Typical first response time via the online form is 24–48 business hours for most regions. Peak beauty seasons (November–January) can extend reply times, so attach all relevant information up front (proof of purchase, serial number, photos/videos) to avoid back-and-forth. Live chat may appear during local business hours in some markets; if it’s unavailable, the contact form is the next best route.

• Help Center: https://help.ghdhair.com (Submit a request, track tickets, product guides)
• Global site and regional store selector: https://www.ghdhair.com (Choose your country in the footer)
• Order support: include order number, email used at checkout, and ship-to postcode to speed verification

Warranty Coverage and What It Actually Includes

Most ghd electrical tools ship with a manufacturer’s warranty that starts from your date of purchase. As a rule of thumb in 2024, ghd platinum+ stylers include a 3-year warranty, while other stylers, curlers, and hair dryers typically include a 2-year warranty (brushes and accessories may vary by region and are often shorter). Always check the exact term on your product box or the product page for your country, as coverage can differ by market.

The warranty covers manufacturing defects under normal household use—things like electronics failures, persistent error beeps/flashes, or a heating element that won’t reach temperature. It does not cover accidental damage (e.g., drops), misuse, salon/commercial overuse where not permitted, or unauthorized repairs. In most regions, ghd does not offer paid out-of-warranty repairs; instead, customer care will advise on replacement options once they assess your claim.

Finding Your Serial Number and Proof of Purchase

Customer care will always ask for a serial number and valid proof of purchase. On stylers, the serial is usually printed on the product body near the hinge or on the inside of an arm, and it may also appear on the plug tag. On hair dryers, look for a label on the handle or near the cord entry. Keep a clear photo of the label and the full device in one shot; it helps verify authenticity as well as the exact model/variant.

Acceptable proof of purchase typically includes a dated receipt or invoice that shows the retailer name, product model, price, and your payment method (with card digits masked). Screenshots from legitimate online accounts (e.g., your ghdhair.com order history) are generally accepted. If you received the item as a gift, ask the giver for the order confirmation; customer care can often use that to validate the purchase date for warranty.

How to File a Warranty Claim Step by Step

First, gather your materials: clear photos of the product and its serial, a short video if the fault is intermittent (for example, a power/LED sequence or beeping pattern), and your proof of purchase. Then head to https://help.ghdhair.com and choose your region’s “Submit a request” option. Select the correct product category and attach your files; a concise description (under 150 words) that states the fault, when it started, and any error lights/sounds helps engineers triage faster.

Once your ticket is submitted, you’ll receive a case ID by email. If a return is required, customer care will provide instructions—this can include a prepaid label in some regions. Average turnaround from receipt at the service center to resolution is typically 5–10 business days, depending on volume and parts availability. Most approved claims conclude with a like-for-like replacement or an equivalent current model if your exact variant is no longer made.

Returns and Exchanges for Online Orders

If you purchased directly from ghdhair.com, check your local return window in the website’s Customer Care or Returns section. As a baseline, EU/UK customers have at least a 14-day cooling-off period for distance purchases under consumer law; many regions offer longer brand policies for unopened items. Personalized or engraved products are generally non-returnable unless faulty. Always initiate returns through your account or the Help Center to ensure the item is routed correctly.

Refunds are typically processed to the original payment method within 3–10 business days after the warehouse confirms receipt and inspection. If you used a gift card or split payment, the refund is allocated back in the same proportions. For exchanges, some regions require returning the original item for a refund and placing a new order; others may offer direct exchanges. Shipping fees, if any, depend on the policy in your country—check the exact terms on your regional site.

Authenticity, Authorized Retailers, and Pricing Signals

Because ghd is a frequent target for counterfeiters, customer care prioritizes authenticity checks. To avoid issues, buy from ghdhair.com, ghd-branded stores/studios, or authorized retailers such as leading professional salons and major beauty chains in your country (for instance, retailers like Sephora or Ulta in the US, and Boots in the UK frequently carry genuine stock). If in doubt, ask customer care to verify a retailer before you purchase.

As of 2024, typical MSRP guideposts: ghd platinum+ styler commonly retails around USD $289 / GBP £229, ghd gold around USD $209 / GBP £169, and the ghd helios hair dryer around USD $279 / GBP £179 (prices vary by color/edition and over time). Deep “flash sales” with 40–70% discounts from unknown sites are a red flag. If your product lacks a proper serial label, approved packaging, or a high-quality hologram, contact ghd immediately via the Help Center for an authenticity check.

Troubleshooting Before You Contact Support

Many issues can be solved quickly at home. ghd stylers are engineered for a consistent 185°C styling temperature, and most models include auto sleep (often after 30 minutes of inactivity). A rapid red light flash with beeps can indicate a safety shutoff or heating fault; consistent power loss can be due to a loose outlet or RCD trip, and an unresponsive button can be residue-related. Try the basics below before filing a claim—if the fault persists, include your notes in your ticket.

• Power and outlet: Test another outlet; avoid multi-way adapters. For dryers, try a different RCD/GFCI circuit. Inspect the plug and cord for kinks.
• Cool reset: Unplug for 30 minutes to allow any thermal cutoff to reset. Reconnect directly to a wall outlet.
• Visual check: Look for damage at the hinge, plates, or cord entry. Do not use if the casing is cracked or the cord is frayed.
• Clean plates/nozzle: When cool and unplugged, wipe plates or dryer concentrators with a soft, slightly damp cloth to remove product residue.
• Universal voltage: Many stylers/dryers support 110–240 V. If traveling, ensure the plug adapter is high-quality; poor adapters can cause intermittent power.

Response Times, Shipping, and What to Expect

For in-warranty replacements, expect two legs of transit: your return to the service center and the replacement back to you. Domestic shipping typically takes 1–3 business days each way; cross-border returns within the EU can take 3–6 business days. You’ll receive tracking updates when labels are generated and when items are scanned at the depot. If you don’t see scans within 72 hours after drop-off, reply to your case email so customer care can investigate.

During high-volume periods (holiday promotions or major launches), allow an extra 2–4 business days for processing. If your model or colorway is out of stock, support will propose an equivalent replacement or discuss a refund option. Keep your case ID handy; it is the fastest way to pull your file when following up.

Data, Safety, and Environmental Notes

When you submit a warranty or return, ghd customer care will request only the information needed to verify ownership and process the claim: contact details, proof of purchase, serial number, and fault description. Photos and short videos help engineering classify the issue without repeatedly shipping the unit. Your personal data is processed under the privacy policy for your region as presented on ghdhair.com.

Electrical items are recycled in accordance with local regulations (for example, WEEE in the EU/UK). If you’re asked to dispose of a unit locally rather than ship it back, use an approved e-waste facility. Never operate a device with exposed wiring, cracked housing, or a scorched smell—unplug immediately and contact customer care with photos.

For Salons and Professionals

Professional customers can access trade pricing, education, and marketing support through ghd’s professional channels. In many regions, ghd partners with Wella Company’s wholesale platforms; for example, wellastore.com (availability varies by country) provides professional ordering and account management for salon owners.

If you operate a salon or academy, contact the Help Center and choose the “Professional/Trade” route to be connected with a regional account representative. Have your business details ready (legal entity name, VAT/tax ID where applicable, and trading address). Lead times for opening new accounts vary by market and compliance checks, typically 3–10 business days.

Key Takeaways

Use https://help.ghdhair.com for the quickest, trackable support; attach your serial, proof of purchase, and a short video for fault triage. Expect 24–48 business hours for first responses and 5–10 business days for most warranty resolutions. Platinum+ generally carries a 3-year warranty; most other electricals carry 2 years in 2024. Buy from ghdhair.com or verified retailers to avoid counterfeits, and be wary of unusually deep discounts from unfamiliar sites.

How do I contact ghd?

Our registered VAT number is 886 6123 89. 14.2 If you have any questions or if you have any complaints, please contact Us. You can contact Us by telephoning Our customer service team on 01924 423 400 or by e-mailing Us using the contact form on the website.

How do I contact ghd by phone?

We are sorry to hear you are having problems with your ghd Platinum +. We would be happy to assist you as this Styler has a 2 year warranty. Please call us at 1-877-443-2643 for further assistance with you Platinum+ warranty.

Why can’t I use my ghd in the USA?

UK GHDs will only work in the US socket is you have a dual current switch on the tongs as well as a US adaptor because the US runs on 110 volts which isn’t powerful enough. If you use the European adapter socket you will be fine.

Do ghd replace faulty products?

As ghd do not operate a repair service, should a manufacturing fault be detected you would receive a replacement product. If a limited-edition product is not available this will be replaced on a like-for-like basis with the equivalent product under the warranty terms.