Gameloft Customer Care Number: How to Reach Real Support in 2025

If you are searching for a Gameloft customer care phone number, the most important fact is this: Gameloft does not operate a public, player-facing phone support line. As of 2025, all official assistance for games like Asphalt, Modern Combat, Dungeon Hunter, and others is handled digitally via in-game Customer Care and the Gameloft help website.

This approach is standard across mobile gaming to ensure account verification, transaction lookups, and device diagnostics are handled securely and with a clear audit trail. If you find a “Gameloft support number” on an unofficial site or in a forum post, treat it as suspicious—more on safety below. The legitimate way to reach support is through help.gameloft.com or the Customer Care button in your game’s settings.

Is There a Gameloft Customer Care Phone Number?

No. Gameloft does not publish a consumer support phone number for game players. Corporate switchboards (if found online) are not staffed to handle game account, purchase, or technical issues, and calling them will not accelerate case handling. The official support flow is designed around ticketing so agents can verify your Player ID, examine logs, and review purchase receipts.

Gameloft has provided digital support since the 2010s and, after its acquisition by Vivendi in 2016, continued to centralize support through web and in-game systems. This ensures consistent handling across platforms (iOS, Android, Microsoft Store, Steam, Nintendo Switch, etc.) and compliance with platform-specific policies for refunds and data privacy.

The Fastest Official Ways to Get Help

Use these channels for the quickest, legitimate assistance. Ticket intake is 24/7; agent responses occur during regional business hours and are prioritized by issue type and completeness of information.

• In-game Customer Care: Open your game, go to Settings > Customer Care (or Help/Support), and submit a ticket. This automatically includes your Player ID and device details, which speeds up resolution. Typical first replies arrive within 1–3 business days, though peak periods can extend this.
• Gameloft Help Center on the web: Visit https://help.gameloft.com, select your game and platform, browse FAQs, or click Contact Us to open a ticket. Include screenshots, device model/OS, crash time stamps, and order receipts for billing issues.
• Apple App Store refunds: If your purchase was on iOS/iPadOS/macOS, use Apple’s portal at https://reportaproblem.apple.com. Apple processes most requests directly; developers cannot issue refunds for Apple-managed payments.
• Google Play refunds: Within 48 hours, use the self-service option documented at https://support.google.com/googleplay/answer/7205930. After 48 hours, you may be directed to contact the developer via the Gameloft Help Center with your Google Play order number (format: GPA.########-####-####-#####).
• PC and console storefronts: For Microsoft Store, Steam, and Nintendo eShop purchases, follow the platform’s refund policy first; if denied and you suspect a billing error, open a Gameloft ticket with your platform order ID and a screenshot.

Pro tip: When you submit via the in-game Customer Care button, you avoid typos in your Player ID and give agents direct access to your account context. If you are locked out of the game, use the web Help Center and manually provide your Player ID (from a screenshot, linked platform account, or a previous receipt/ticket email).

Step-by-Step: Open a Ticket That Gets Answered

First, gather key details. Support issues are triaged by completeness; missing information is the most common cause of delays. Have your Player ID, platform, device specifics, timeline of the issue, and proof of purchase ready. For billing, attach the original receipt from your platform, not a bank statement.

Second, submit through the in-game Customer Care panel or https://help.gameloft.com. Choose the correct game and category (e.g., Purchase Issue, Account Recovery, Technical/Crash). Write a concise description: what happened, when, what changed (updates, device, OS), and what you’ve tried (restarts, reinstall, cache clear). Include time zone and the approximate local time of the incident if logs are relevant.

• Checklist before you submit: Player ID or Gamertag; platform (iOS/Android/Steam/etc.); device model and OS version; app version/build; order ID (GPA… for Google Play; Apple receipt via reportaproblem.apple.com screenshot); exact timestamps; screenshots or video of errors; and confirmation that you’ve avoided account sharing or unauthorized third-party tools.

Finally, watch for an automated email with your case/ticket number and keep replies within that thread. Avoid opening duplicate tickets; it can slow handling or auto-merge your cases, resetting queue position.

Typical Timelines, Languages, and Escalation

Most tickets receive an initial response within 24–72 business hours. Complex investigations (restoring lost progress, suspected fraud, or cross-platform migration) can take longer because they require log review and verification across multiple systems. Holidays, major game updates, and new season launches can extend response times.

Gameloft supports multiple languages depending on the game and region; if your preferred language isn’t available, submit in English for the widest coverage. If you have no reply after 3 business days, reply to your existing ticket (do not create a new one) asking for a status update. If you cannot access your email, re-open the Help Center and reference your original ticket number in the description to assist routing.

Safety Advisory: Beware of Fake “Gameloft Support Numbers”

Be cautious of websites, social posts, or listings that advertise a “Gameloft customer care number.” Common red flags include requests for remote desktop access, demands for wire transfers or gift cards, or promises to modify game balances for a fee. Gameloft will never ask for your password, full credit card number, CVV, or one-time authentication codes.

Trust only official domains: https://www.gameloft.com and https://help.gameloft.com. If someone posts a number claiming to be Gameloft support, assume it is fraudulent. For social updates or outage news, check the official site or in-game news; case-specific resolutions are handled via tickets, not public social feeds.

Data Privacy and Account Deletion Requests

For GDPR/CCPA and similar privacy requests—such as data access, correction, or account deletion—use the Help Center and select the privacy category for your game, or the general privacy form if available. You may be asked to verify identity and ownership (e.g., matching Player ID, linked platform account, or purchase receipts). By regulation, many requests are processed within 30 days, though complex cases may legally extend with notice.

If your game is linked to platform accounts (Apple Game Center, Google Play Games, Xbox, Steam, Facebook), note that unlinking or deleting those accounts may affect your ability to recover progress. Confirm what will be deleted before you proceed, and consider requesting a data export first if you need records for personal or compliance reasons.

Bottom Line: The Right Way to Reach Gameloft Support

There is no public Gameloft customer care phone number for players. The official, effective path is in-game Customer Care or the Help Center at https://help.gameloft.com, with platform-specific refund requests handled by Apple, Google, and other storefronts. Submitting a complete ticket with your Player ID, device details, and receipts is the fastest way to a resolution.

If you encounter a claimed phone number, treat it as a scam. Stick to official channels, never share sensitive credentials, and keep communication inside your ticket thread. With the right information and the correct contact path, most issues can be addressed within a few business days.

How do I connect to Gameloft?

Simply navigate to the settings menu of your preferred game and tap on the “Gameloft Club” button. You’ll be directed to a sign-up form where you can enter your details. Once your account is authenticated, link your in-game progress with your Gameloft Club account by signing in from your chosen game.

How to get help from Gameloft?

Comments Section You can go into the settings – Gameloft Connect – Customer Care & then scroll to the bottom & click “chat with us.” Or, you can go to their website & fill out a complaint form. They usually reply within a couple of days but is always an auto reply at first.

How long does it take for Gameloft to reply?

– It can take up to 5-7 business days for an agent to follow up on your issue. – After submitting a ticket, you will receive an automatic ticket ID; this indicates that you are queued in the system. If you do not receive a ticket ID via email, please re-submit the form.

How do I contact Gameloft by phone?

How to get help or support: To get help, email us at [email protected], or call our toll-free number at 1-800-910-3186. From your mobile phone, you can request our contact information at any time by texting HELP to 84149.