Gameloft Customer Care for Disney Dreamlight Valley: An Expert, Practical Guide

How to reach Gameloft support for Dreamlight Valley

For Disney Dreamlight Valley, Gameloft handles all customer care through its online helpdesk and the in‑game contact tool. The official knowledge base and ticket portal lives on Helpshift at: https://gameloft.helpshift.com/hc/en/23-disney-dreamlight-valley/. From there you can browse articles, check known issues, and open a support ticket tied to your Gameloft ID and platform. If you are currently in the game, use Settings → Help → Contact Us to start a ticket; this automatically attaches useful diagnostics and your player ID.

Gameloft does not offer phone support for Dreamlight Valley. If you see a phone number claiming to be “Dreamlight Valley support,” it is not official. For status updates and maintenance notices, the team communicates primarily via the knowledge base, the official site (https://disneydreamlightvalley.com/), and the game’s social channels (X/Twitter: https://twitter.com/DisneyDLV). Response times vary by ticket volume, platform storefront policies, and timezone; expect replies on business days, with longer queues immediately after major updates.

What to include in your ticket (to get faster resolution)

Tickets that include precise technical and purchase data are solved significantly faster, especially for account, cross‑save, or missing‑content issues. When you contact support in‑game, most of this is prefilled. If you use the web form, gather the items below before you submit so the first reply can be a fix, not a request for details.

• Your in‑game Player ID and Gameloft ID email: find these under Settings → Help → Copy. If you cannot access the game, provide your platform gamertag/PSN ID/Nintendo nickname and any previous ticket numbers.
• Platform and store: e.g., Steam, Epic, Microsoft Store (PC), Xbox Series X|S/One, PS5/PS4, Nintendo Switch, or Apple Arcade (Arcade Edition). Include your game version (shown on the title screen) and OS version (e.g., Windows 11 23H2).
• Purchase details: edition and price paid (e.g., Standard Edition $39.99 USD; Gold Edition $69.99 USD; A Rift in Time expansion $29.99 USD), date/time of purchase, and the receipt/order number from the store. Attach screenshots of receipts if possible.
• Clear reproduction steps and timestamps: describe what you did, what you expected, what happened, and the exact local time it occurred (include your timezone).
• Save and logs if on PC/macOS: on Windows, attach Player.log from C:\Users\[YourUser]\AppData\LocalLow\Gameloft\Disney Dreamlight Valley\Player.log; on macOS, Player.log is typically in ~/Library/Logs/Gameloft/Disney Dreamlight Valley/Player.log. Compress logs if large.
• Network details for connection/cloud‑save issues: wired/wifi, NAT type if on console, and whether a VPN is active. If you can, include your ISP and approximate region (e.g., CA‑ON, Canada).

Account, cloud save, and cross‑progression specifics

Dreamlight Valley uses a Gameloft account for optional cloud save and true cross‑progression across PC and consoles. Link your Gameloft ID on your primary platform first (Settings → Cloud Save → Log in), then link on your secondary platform(s) and pull down your cloud save. The same Gameloft ID email must be used everywhere; creating a second ID is the most common cause of “missing save” reports. If you accidentally created two IDs, open a ticket and request an “account merge” with proof of ownership for each platform.

The Apple Arcade Edition (available via Apple Arcade, which costs $6.99/month in the U.S. as of 2025) is a distinct build with no in‑app purchases and its own save ecosystem; progress does not cross‑save with non‑Arcade platforms. If you intend to move between Switch/PlayStation/Xbox/PC, use the standard editions sold on those storefronts, link your Gameloft ID, and avoid signing out of Cloud Save while the game is saving. If you see “Cloud Save Conflict,” always choose the save with the most recent timestamp and higher Dreamlight count, and then immediately relaunch to verify.

Purchases, editions, pricing, and refunds

As of 2025, the base game Standard Edition is typically priced at $39.99 USD, with regional variations and periodic sales. The A Rift in Time expansion launched December 5, 2023 at $29.99 USD. Bundle options have included the Gold Edition (historically $69.99 USD) that combines the base game with the expansion and cosmetic items. Always confirm current pricing on your platform’s store page: Steam, Epic Games Store, Microsoft Store (PC), PlayStation Store, Nintendo eShop, Xbox Store, or Apple Arcade (subscription).

Refunds are managed by the storefront where you purchased the game or expansion. Gameloft support cannot issue refunds for third‑party stores but can provide documentation for technical issues. Use the links below and request a refund within the published windows; include your order number and describe the issue (e.g., unresolvable crash on your hardware) if the policy requires a reason.

• Steam: 14 days from purchase and under 2 hours of playtime in most cases — https://store.steampowered.com/steam_refunds
• PlayStation Store: requests within 14 days; download/streamed content may be ineligible if used — https://www.playstation.com/support/store/ps-store-refund-request/
• Xbox/Microsoft: submit a refund request via your Microsoft account order history — https://support.xbox.com/help/subscriptions-billing/buy-games-apps/refund-orders
• Nintendo eShop: refunds are limited; contact Nintendo Support — https://support.nintendo.com/contactus
• Epic Games Store: within 14 days and under 2 hours of playtime — https://www.epicgames.com/store/refund-policy
• Apple Arcade: manage via Apple’s Report a Problem — https://reportaproblem.apple.com

Known issues, self‑help, and community channels

The fastest way to check whether your problem is already under investigation is the official knowledge base at https://gameloft.helpshift.com/hc/en/23-disney-dreamlight-valley/ (search for “known issues” or the update name). After major updates, the team publishes hotfix timelines and workarounds there. If a workaround exists (for example, moving a placed item to refresh a quest trigger), it will be documented in those articles before a patch is released.

For bug reporting and suggestions, Gameloft uses a public board at https://disneydreamlightvalley.featureupvote.com/, where you can upvote existing reports, add detailed reproduction steps, and track statuses like “Planned,” “In Progress,” or “Fixed.” Official announcements, maintenance windows, and patch notes are posted on https://disneydreamlightvalley.com/news and the game’s X/Twitter account at https://twitter.com/DisneyDLV. The official Discord is linked from the website; it is useful for real‑time community troubleshooting, but remember that account and purchase issues should always go through the support portal for privacy and verification.

When to escalate and what to expect

If you experience data loss (missing Moonstones, quest items, or a reverted save), open a ticket immediately and note the exact timestamp of the last correct state. Customer Care can often verify entitlements and restore items if there is a clear server log of the transaction. For platform‑level crashes (CE‑errors on PlayStation, 0x codes on Xbox), attach screenshots of the error and confirm that you have rebuilt the console database or cleared cache as recommended in the platform’s troubleshooting steps.

Ticket queues typically spike within 48–96 hours after a major update or new content drop. If your issue is time‑sensitive (e.g., unintended purchases or duplicated DLC charges), contact the storefront first for refund eligibility while also creating a Gameloft ticket for technical context. Avoid creating multiple tickets for the same issue; instead, reply to your existing thread with new details or attachments to keep history intact.

Privacy, data requests, and corporate contacts

For personal data access or deletion requests under GDPR/CCPA and similar laws, start with the Privacy section of the knowledge base and the Gameloft Privacy Notice at https://www.gameloft.com/privacy-notice. Use the forms provided there so your request is routed to the correct privacy team with identity verification. Customer Care cannot process legal privacy requests submitted through standard support tickets.

Gameloft SE is headquartered at 14 rue Auber, 75009 Paris, France. This corporate address is for legal correspondence, not gameplay support. Do not mail credit card numbers or sensitive personal data. For all gameplay, account, or purchase problems related to Disney Dreamlight Valley, the official route remains the Helpshift portal at https://gameloft.helpshift.com/hc/en/23-disney-dreamlight-valley/ or the in‑game Contact Us tool.

Key release and platform context (helps support diagnose issues)

Disney Dreamlight Valley entered Early Access on September 6, 2022 and launched version 1.0 on December 5, 2023 alongside the A Rift in Time expansion. It is available on PC (Steam, Epic, Microsoft Store), PlayStation 5/4, Xbox Series X|S/One, Nintendo Switch, and Apple Arcade (Arcade Edition). Mentioning your platform and whether you are using the Arcade Edition versus the standard edition is crucial for any cross‑save, entitlement, or DLC question.

When you write to Customer Care, concise facts speed resolution: what changed (new update, platform move, DLC install), when it changed (with timezone), what you tried (cache clear, reinstall, different network), and what you want as an outcome (restore item X, unlink duplicate account, clarify refund path). With those details and the links above, most Dreamlight Valley issues can be solved without back‑and‑forth.

How do I contact Disney customer care?

Contact Disney customer care for questions about Disney+ Premium (No Ads) service. Visit disneyplus.com or call 888-905-7888.

How long does it take for Gameloft to reply?

– It can take up to 5-7 business days for an agent to follow up on your issue. – After submitting a ticket, you will receive an automatic ticket ID; this indicates that you are queued in the system. If you do not receive a ticket ID via email, please re-submit the form.

How do I contact Gameloft support?

To reach our customer support team, please e-mail us at [email protected]. It will expedite your request for assistance by providing our representatives with all the information they need to solve your problem as quickly as possible.

What is the repaired card in Dreamlight Valley?

Repaired Keycard is a crafted item which can assembled after gathering 3 keycard pieces in the Monsters, Inc. Realm. It is a component of a hidden quest to collect unique clothing. It can be crafted at a crafting station, the recipe will only appear after all three keycard pieces have been collected.