Fun Town RV Customer Care Mega Center

The Fun Town RV Customer Care Mega Center is the centralized service, warranty, and parts coordination hub that supports guests across the Fun Town RV dealership network. Its role is to simplify post‑sale ownership by giving you a single point of contact for warranty authorization, repair scheduling, parts logistics, and delivery “punch‑list” follow‑ups after you take possession of your unit. Whether you purchased a travel trailer, fifth wheel, toy hauler, or motorized coach, this team helps route your request to the right service bay, vendor, or manufacturer.

Instead of calling multiple stores or manufacturers, owners open one case and track it from intake to completion. The Mega Center works directly with factory warranty administrators (appliance makers like Dometic, Suburban, Lippert, etc.) and OEMs (Forest River, Grand Design, Cruiser, and others) to secure pre‑authorizations, order parts, and coordinate labor. This reduces rework and shortens the time from diagnosis to a completed repair, especially for multi‑component issues that cross brands.

Where the Mega Center Fits in Your Ownership Journey

Day 1 tasks after purchase—such as minor delivery adjustments, missing items, or orientation questions—are triaged through Customer Care so issues don’t get lost between sales and service. For items that require shop time, they will book you into a service calendar and communicate what’s covered under warranty versus customer pay. If a safety‑critical concern arises (brakes, LP gas leaks, tire/axle problems), they escalate scheduling priority.

Beyond the first month, the Mega Center becomes your long‑term resource for warranty claims during the factory coverage period, extended service contracts, recall campaigns, seasonal maintenance, and accessory installs (solar, satellite, auto‑leveling, soft starts, etc.). They also assist with parts lookups and shipping options if you prefer to do light repairs yourself.

Contact Channels and Hours

Fastest entry point: submit a service request at https://www.funtownrv.com/service or use the Contact Us page at https://www.funtownrv.com/contact-us. You can also call the store where you purchased your RV; location‑specific phone numbers and addresses are listed at https://www.funtownrv.com/locations. Typical service desk hours are Monday–Friday, 8:00 a.m.–5:00 p.m. local time, and sales departments are commonly open Monday–Saturday; always verify current hours online before visiting.

Have these details ready to speed up intake and reduce back‑and‑forth: VIN (17 characters), brand/model/length, purchase date, in‑service date (first retail delivery), appliance model/serial numbers for the affected component, photographs of the issue, and short video clips (ideally under 30 seconds each) showing symptoms. For towables, knowing your axle rating, tire size/Load Range, and brake type helps the team pre‑stage parts and reduce repeat visits.

• Identification: VIN, year/make/model, floorplan, in‑service date, and selling location
• Problem evidence: 3–6 clear photos and 1–2 short videos with narration describing the symptom and when it occurs
• Component data: appliance/model/serial labels (e.g., Dometic A/C, Suburban WH, Lippert leveling)
• Access notes: storage location, hitch type, 30/50‑amp power availability, pet/entry instructions
• Availability: your preferred dates/times, tow vehicle on hand (yes/no), and flexible windows

What the Mega Center Actually Does

Case management starts with triage to determine whether an issue is warranty, recall, or customer pay. The team then requests authorization from the OEM or third‑party contract administrator, orders parts, and schedules labor. For repairs requiring specialty sublets (glass, upholstery, paint, collision), they coordinate transport and timelines so you don’t need separate vendors.

Turnaround depends on season and parts availability. Initial responses are typically within 1–3 business days. Warranty authorizations are commonly returned in 24–72 hours once photos, diagnostics, and serial numbers are provided. Domestic parts ship in about 3–10 business days when in stock; backorders or custom items can extend to 2–6 weeks. Peak seasons (March–June and September–November) fill calendars quickly, so book early if you are targeting a trip date.

• Warranty and recall processing, including OEM and appliance manufacturer approvals
• Full‑shop repairs: roofing, slide systems, suspension/axle/brakes, electrical/12V/120V, plumbing, HVAC
• Accessory installs: solar/inverters, satellite/Starlink prep, auto‑level systems, Wi‑Fi/LTE boosters
• Parts lookup and shipping: OEM and aftermarket; in‑store pickup or direct‑to‑owner shipping
• Delivery punch‑list follow‑through and post‑service quality checks before customer pickup

Warranty, Recalls, and Authorizations

For factory warranty, the Mega Center must document the concern, reproduce it, and submit photos/diagnostics to the manufacturer for pre‑approval. Coverage typically applies to defects in materials/workmanship within the OEM’s term; consumables and wear items (seals, brakes, tires) are usually excluded unless tied to a proven defect. Appliance makers administer their own warranties, so separate approvals may be required for air conditioners, water heaters, refrigerators, and leveling systems.

If you purchased an extended service contract, bring that policy number and administrator contact. Third‑party approvals often require a formal estimate and teardown authorization before labor is covered. Expect 24–72 hours for decisions once diagnostics are submitted. Deductibles vary (commonly $50–$200). To avoid delays, keep maintenance records and note dates/mileage on tow vehicle‑related concerns when relevant (e.g., brake controller behavior).

Pricing and Payment Scenarios

For customer‑pay repairs, ask for the current posted labor rate and a written estimate. In Texas and surrounding states, market‑rate RV labor commonly runs $120–$180 per flat‑rate hour, with separate diagnostic minimums (often 0.5–1.0 hour). Parts deposits may be requested for special orders. Quotes can change if additional damage is uncovered during teardown; request a call if the estimate will exceed a set amount you’re comfortable with (for example, “call for approval if over $750”).

Typical ballpark ranges vary widely by brand and configuration, but owners often see: water heater replacement at $800–$1,500 parts and labor, awning fabric replacement at $300–$700 plus labor, brake service at $250–$400 per axle for parts plus labor, and comprehensive roof reseal at $600–$1,200 depending on length and condition. Payment methods generally include major credit cards and debit; financing options may be available for larger jobs—ask your advisor if you need to split payments or use a service line of credit.

Scheduling, Drop‑off, and Mobile Options

Once your case is created, the team will propose the earliest diagnostic slot that matches parts arrival and your availability. If you are traveling through, let them know your route and dates; the Mega Center can sometimes route you to the nearest Fun Town RV location with open capacity. For safety‑critical issues, they’ll prioritize triage and may advise a mobile assessment or temporary workaround until a full repair bay is available.

On drop‑off day, bring your keys, remotes, wheel locks, and any special adapters (30‑amp to 50‑amp, sewer caps). Remove valuables and loose items in cabinets so techs can access panels. Leave a printed symptom list on the kitchen counter and mark problem areas with painter’s tape. You’ll receive a Repair Order (RO) number; reference it in all calls/emails. Status updates are usually provided by phone, text, or email at key milestones: diagnosis complete, parts ordered, parts received, repair underway, and ready‑for‑pickup.

Parts and Accessories Through the Mega Center

If you prefer to perform simple fixes, submit a parts request with your VIN, component model/serial, and shipping address. Many high‑turn RV parts are available within 3–10 business days when in regional stock. Special‑order or vendor‑drop items can take longer. Ask whether a superseded part number exists—OEMs frequently revise part numbers, and the newer part may improve reliability.

For upgrades—solar packages, lithium batteries, suspension enhancements (e.g., wet bolts, equalizers), soft start kits, and Wi‑Fi systems—the Mega Center can build a parts list and install quote. Provide your camping style (boondocking vs. full‑hookup), target watt‑hours/amp‑hours, and any tow vehicle limitations to ensure the design fits your use case and warranty requirements.

Escalation and Service Quality Expectations

If you feel your case has stalled, ask for the service advisor’s lead or service manager, and request a clear target “promise date.” Provide a concise timeline of prior contacts and approvals to speed review. If additional help is needed, use the corporate Contact Us form and include your RO number, VIN, and the phrase “Service Escalation” in the subject to route the message correctly.

Common service metrics include promise‑date accuracy, first‑time fix rate, and cycle time from parts arrival to repair completion. You can help improve outcomes by approving estimates quickly, responding to calls within 24 hours, and keeping your unit accessible on the scheduled date. Before pickup, ask for a walkthrough of completed work and test critical systems (water, A/C, slides, awning, LP) on site.

Locations and Official Links

Fun Town RV operates multiple dealerships and service centers across Texas and neighboring states. The Customer Care Mega Center coordinates scheduling with the nearest qualified shop to minimize travel time and match your RV type with the right technicians. Start at the main site: https://www.funtownrv.com/ and choose Locations to find addresses and phone numbers, or submit a service request directly via https://www.funtownrv.com/service.

If you need immediate guidance during peak season, calling the store where you purchased your RV is often the fastest way to get on a calendar while your online case is being created. Bring your VIN and RO number to every conversation to avoid delays, and confirm hours before driving in—service departments generally operate Monday–Friday, 8:00 a.m.–5:00 p.m., but local variations apply.

What is the general RV center?

General RV Center is the nation’s largest family-owned RV dealership with 23 supercenter locations in Michigan, Ohio, Florida, Utah, Illinois, Virginia, North Carolina, and Pennsylvania.

How much do general managers make at Fun Town RV?

The average GM base salary at Fun Town RV is $54K per year.

How many locations does Fun Town RV have?

21 locations
FUN TOWN RV CAREER OPPORTUNITIES Fun Town RV is Texas’s largest RV chain, with 21 locations across Texas, Oklahoma, Kansas, Arkansas, Illinois, Indiana and growing!

Who is the owner of Fun Town RV?

An AI Overview is not available for this searchCan’t generate an AI overview right now. Try again later.AI Overview Fun Town RV was founded and is owned by its CEO, Jarrod McGhee. He has built the company into the largest towable RV dealer in Texas and a significant national presence with numerous locations, including out-of-state dealerships.
  Here’s a bit more about the ownership:

• Jarrod McGhee: He is both the founder and CEO of Fun Town RV. 
• Company Growth: McGhee has built the business over several years, prioritizing a strong management system and processes. 
• Dealership Network: Fun Town RV has grown to have multiple dealerships across several states, including Texas, Indiana, Kansas, Illinois, and Oklahoma, with more in the works. 

AI responses may include mistakes. Learn moreJarrod McGhee of Fun Town RV | RVB Capital TalkOct 26, 2022 — hi again everyone welcome to another episode of RV Business Capital Talk sponsored by the Daikor. Corporation. i’m Ric…YouTube · RVBusiness MagazineFun Town RV | RVIARVIA(function(){
(this||self).Bqpk9e=function(f,d,n,e,k,p){var g=document.getElementById(f);if(g&&(g.offsetWidth!==0||g.offsetHeight!==0)){var l=g.querySelector(“div”),h=l.querySelector(“div”),a=0;f=Math.max(l.scrollWidth-l.offsetWidth,0);if(d>0&&(h=h.children,a=h[d].offsetLeft-h[0].offsetLeft,e)){for(var m=a=0;mShow more