Frigidaire Customer Care: Complete, Practical Guide from a Service Professional

How to Reach Frigidaire (United States and Canada)

United States: Call Frigidaire Customer Care at 1-800-374-4432. You can also start a service request or live chat by visiting the official site at https://www.frigidaire.com and navigating to Owner Center or Support. Live chat is typically available during standard US business hours. For parts and accessories, Frigidaire’s factory-certified store is available at https://www.frigidaireparts.com.

Canada: Call Frigidaire Customer Care at 1-800-265-8352. Visit https://www.frigidaire.ca for model-specific manuals, support articles, and to schedule authorized service. Canadian parts support is available through the same site or via authorized parts distributors linked from the Owner Center.

Corporate and mailing address for the brand owner (Electrolux North America): 10200 David Taylor Drive, Charlotte, NC 28262, USA. Note: Do not ship products here for repair; all service is scheduled through Customer Care or the online Service/Repair portal. If you need written correspondence related to a case, ask the agent for your case number and the correct department address or email for documentation upload.

What to Have Ready Before You Call or Chat

Have your model and serial numbers ready. They are the keys to verifying warranty, correct parts, and accurate troubleshooting. Keep your proof of purchase (invoice or receipt) and installation date handy. If a retailer delivered and installed the unit, their paperwork can help establish the in-service date for warranty coverage. Photographs of error codes, installation (water/electrical connections), and any visible damage can significantly reduce back-and-forth and speed up approvals.

Model/serial number locations vary by product family. Use the guide below to find yours quickly. If a sticker is worn, compare the product family against images in your owner’s manual at the Frigidaire website.

• Refrigerators/Freezers: Inside the fresh food compartment on a side wall or ceiling; some upright freezers place the tag inside along the left wall.
• Ranges/Wall Ovens: On the frame behind the storage drawer or behind the oven door on the frame; for wall ovens, open the door to see the frame sticker.
• Cooktops: Underside of the cooktop (you may see it from below in a cabinet), or along the metal frame under a burner cap on some gas models.
• Microwaves: Inside the cavity on the left or right wall when you open the door; over-the-range models may also have a second label near the vent.
• Dishwashers: On the inner door frame or along the tub frame on the left or right when you open the door fully.
• Washers/Dryers: Washer—door frame (front-load) or back of the control panel/top (top-load); Dryer—door frame or the rear panel.
• Room Air Conditioners/Dehumidifiers: Side or back panel; sometimes behind the front grille.

Warranty Coverage and Documentation

Most Frigidaire major appliances include a 1-year limited warranty covering parts and labor for defects in materials and workmanship from the date of original purchase. Coverage can vary by product line and model year, and certain sealed-system components (compressor/condenser/evaporator) may have different terms. Always confirm your specific model’s warranty in the owner’s manual or by entering your model at https://www.frigidaire.com or https://www.frigidaire.ca.

Warranty typically excludes installation errors, damage from improper use, cosmetic issues reported beyond the allowable window, consumables (e.g., water and air filters), and routine maintenance (e.g., cleaning condenser coils, unclogging drains). If you moved the appliance or bought it open-box/refurbished, keep documentation proving the original retail purchase date; otherwise, service may default to the manufacturing date on the serial tag.

For claims, you’ll need: model and serial numbers, proof of purchase, a clear issue description (include any error codes), and access to the appliance for diagnosis. If a part is replaced under warranty, make sure your technician provides a job sheet and the part number for future reference. Keep all paperwork; it simplifies any escalation or repeat service requests.

Scheduling Service and Typical Costs

To schedule warranty service, start at the Frigidaire website’s Service/Repair tool or call Customer Care. Authorized Service Providers handle in-home diagnosis and repair. Expect a service window (commonly 3–4 hours) and a pre-visit checklist (confirm power/water access, ensure someone 18+ is present). For complex issues, the provider may pre-order parts based on your symptoms to reduce follow-up visits.

Out-of-warranty service pricing varies by region. Typical US diagnostic fees range from $99 to $150, applied toward repair if you proceed. Labor often ranges from $120 to $200 per hour, with common flat-rate tasks priced by job. Example parts (typical retail ranges; not quotes): refrigerator water filters $30–$70, oven igniters $40–$90, ice maker assemblies $120–$180, electronic control boards $150–$350, dishwasher pumps $80–$180. Travel or second-visit fees may apply if parts must be ordered. Always request an itemized estimate before authorizing repairs.

If timing is critical, ask whether the tech stocks the likely parts. For rural areas, lead times can be 3–7 business days for parts shipment. If your unit is new and DOA (dead on arrival) within the retailer’s return window (often 7–30 days), contact the retailer first; exchange is usually faster than repair.

Ordering Genuine Parts and Accessories

Use Frigidaire’s factory-certified channels for reliable parts fit and warranty support: https://www.frigidaireparts.com (US) and the Parts section of https://www.frigidaire.ca (Canada). Enter your exact model number to avoid compatibility mistakes. If a part has been superseded, the site will point to the correct replacement. When in doubt, chat or call with your model and serial to confirm part revisions.

Common consumables and typical US retail ranges: PureSource Ultra (WF3CB) water filter $30–$45, PureSource Ultra II (EPPWFU01) $55–$75, air filters (PAULTRA/PAULTRA2) $15–$25, dishwasher filters $20–$40. Most OEM water filters are rated for 6 months or 200 gallons (whichever comes first). Shipping is commonly $7–$12 standard; many stores offer free shipping thresholds. Keep packaging until you verify fit; parts distributors typically allow returns on unopened items within 30 days (restocking fees may apply on electrical parts).

DIY Checks Before You Call (Safe, Warranty-Friendly)

Basic checks can resolve many issues without affecting warranty. Always unplug or switch off the breaker before removing panels. Do not disassemble gas components or sealed systems. If you see burning smells, arcing, or water leaks near electrical parts, stop and schedule authorized service.

• No power or dead display: Verify the dedicated breaker is ON, reseat the plug, and test the outlet with a lamp. For ranges, confirm both legs of 240V service are present (an appliance tech or electrician can verify).
• Refrigerator warm/not making ice: Confirm doors are sealing; clear blocked vents; ensure temperature settings are at factory defaults; replace overdue water filter; verify the water shutoff valve is fully open and the line isn’t kinked. Allow 24 hours after large food loads or filter changes.
• Dishwasher not draining: Clean the sump/filter, inspect the air gap (if installed), and ensure the disposer knockout was removed during install; run a rinse cycle.
• Washer off-balance or not spinning: Level the unit, redistribute load, and run a diagnostic/clean cycle if available. Check that shipping bolts were removed on new front-loaders.
• Oven not heating properly: Run a 350°F preheat and allow 20 minutes for stabilization; use an oven thermometer for a spot-check; avoid opening the door frequently; if gas, verify the gas shutoff valve is open.

Recalls, Escalation, and Consumer Rights

For safety recalls, search your model on the Frigidaire site and cross-check at the US Consumer Product Safety Commission (https://www.cpsc.gov) or Health Canada Recalls (https://recalls-rappels.canada.ca). If your unit appears in a recall, contact Frigidaire immediately. Recall remedies are typically free and may include repair, replacement, or refund depending on the notice.

If you need to escalate a service issue, ask the agent to document your case thoroughly, and request a supervisor or an “Executive Consumer Relations” review when appropriate. Provide photos, technician notes, and proof of repeated failures. For new products with early failures, many retailers support exchanges within 7–30 days—check your purchase agreement first, as a retailer swap is often faster than a repair escalation.

Keep a log with dates, times, agent names, and case numbers. If you purchased with a credit card that offers extended warranty benefits, contact your card issuer within their claim window (commonly 60–90 days from failure). Local consumer protection laws vary by province/state; if resolution stalls, you can seek help from your state/provincial consumer affairs office or file a complaint with the BBB for mediation.

Quick Reference

US Customer Care: 1-800-374-4432 | https://www.frigidaire.com

Canada Customer Care: 1-800-265-8352 | https://www.frigidaire.ca

Owner/Service Portal: Navigate to Owner Center or Support on the respective site to schedule service, download manuals, and check parts.