Freedom Mortgage Customer Care Email: How to Find It, What to Send, and How to Get Results

Finding the Official Freedom Mortgage Customer Care Email

If you’re trying to reach Freedom Mortgage by email, the safest way to locate the correct customer care mailbox is to check two places: your most recent monthly mortgage statement and the Contact Us page on the official website at https://www.freedommortgage.com. Servicers occasionally update their support mailboxes or add specialized addresses (for escrow, payoff, or insurance claims), so always rely on what is printed on your statement or published on their site at the time you write.

Freedom Mortgage email addresses use the company’s domain (ending in @freedommortgage.com). Do not send account information to any address that uses a different domain or that you received from an unsolicited message. If you have an online account, you may also have access to a secure message center; when possible, use that secure channel to share documents or personal information, and use email primarily for initiating or summarizing a request.

Verifying Authenticity and Protecting Yourself

Before sending any information, confirm you’re corresponding with Freedom Mortgage. Compare the email address you plan to use with the one listed on your statement or on the website. Be cautious of look‑alike domains (for example, small spelling changes or extra characters). Freedom Mortgage will not ask you to wire funds or to share full Social Security numbers or online banking credentials by email.

If you’re unsure an email address is legitimate, call the customer service number printed on your monthly statement to verify it. Avoid clicking links in unsolicited emails; instead, navigate to https://www.freedommortgage.com directly. Turn on two‑factor authentication for your online account and keep copies of all correspondence you send and receive for your records.

What to Include in Your Customer Care Email (and Why It Matters)

A precise, well‑documented email helps the servicer route your request correctly and can trigger timelines under federal servicing rules. If your message disputes an error or requests information about the servicing of your loan, clearly label it as a “Notice of Error” or “Request for Information” under RESPA/Regulation X so the appropriate deadlines apply. Ask for a written acknowledgment and a case/reference number in the reply.

• Identification: Your full name as it appears on the loan, property address, and loan number (you may redact to last 4 digits in the email body; include the full number only in secure uploads if requested).
• Contact details: Best phone number and email for follow‑up; specify preferred contact times and time zone.
• Issue summary: A concise description of the question or problem (e.g., “Escrow shortage calculation for the analysis dated 02/15/2025 appears to omit my 12/2024 tax payment”). Include relevant dates, dollar amounts, and what changed.
• Supporting documents: Cite the exact statements, notices, or letters you’re attaching (e.g., “See attached County Tax Bill dated 11/10/2024 for $3,286.14”).
• Requested outcome: State clearly what you want (e.g., “Please correct my escrow analysis and confirm my new monthly payment in writing,” or “Please provide a payoff quote good through 09/30/2025”).
• Timeline and compliance: Note that you expect acknowledgment and a substantive response within the timeframes required by 12 CFR §1024.35 and §1026.36(c)(3), as applicable.

One issue per email usually gets faster results because it goes to the right team (escrow, payoff, insurance, loss mitigation, etc.). If you have a hardship (job loss, medical event, disaster), mention the start date, expected duration, and any assistance you’re seeking (forbearance, repayment plan, modification), and ask for loss‑mitigation instructions or the correct department’s secure upload link.

Timeline Expectations and Your Rights

Under federal servicing rules (RESPA/Regulation X), Freedom Mortgage must acknowledge written Notices of Error or Requests for Information within 5 business days of receipt and provide a substantive response within 30 business days. The servicer may take an additional 15 days if it notifies you of the extension and explains why. Cite 12 CFR §1024.35 in your subject line or opening paragraph if your email qualifies as one of these requests.

For payoff requests, Regulation Z requires servicers to provide an accurate payoff statement within a reasonable time, and no later than 7 business days after receiving your written request (12 CFR §1026.36(c)(3)). In your email, specify your desired “good‑through” date and ask for per‑diem interest, any fees, and acceptable payment methods so you can plan closing or refinancing without delays.

If your email concerns credit reporting, note that furnishers must investigate disputes and correct inaccuracies, generally within 30 days after a bureau forwards your dispute (Fair Credit Reporting Act, 15 U.S.C. §1681i). You can also send a direct dispute to the servicer and ask for written confirmation of any corrections made to the bureaus.

Attachments, Privacy, and Document Format

Attach only what is necessary and label files clearly (for example, “2025‑02 Escrow Analysis.pdf” or “Tax Bill 2024.pdf”). Commonly accepted formats include PDF, JPG, and PNG. Combine related pages into a single PDF so the reviewer sees your documents in order. In the email body, reference each attachment by name and page number when you cite figures.

Do not email full Social Security numbers, full bank account numbers, or unmasked debit/credit card numbers. Redact sensitive fields to last 4 digits. If the team needs unredacted documents, request a secure upload link or submit via your online account’s document center. Keep sent emails and delivery confirmations for your records.

If Email Fails or You Need Faster Help

Email is convenient, but time‑sensitive matters (such as an imminent payoff, force‑placed insurance, or a payment posting error) may require a call. Always use the servicing phone number printed on your monthly statement. Freedom Mortgage’s main website is https://www.freedommortgage.com; navigate to Contact Us for current phone hours and department options. After any call, send a brief recap by email to create a written record.

• Official channels: Use the contact information listed on your monthly statement and on https://www.freedommortgage.com. A commonly published servicing phone number is 855‑690‑5900; verify this against your statement.
• CFPB complaint: If you can’t resolve an issue, file at https://www.consumerfinance.gov/complaint or call 855‑411‑2372. The CFPB forwards your complaint to the company and tracks responses.
• Housing counselors: Get free, HUD‑approved help at https://www.hud.gov/housingcounseling or 800‑569‑4287. For foreclosure‑prevention assistance, call the Homeowner’s HOPE Hotline at 888‑995‑HOPE (4673) or visit https://www.995hope.org.
• Certified mail: For critical disputes, send a dated letter via certified mail with return receipt to the correspondence address shown on your statement. Keep copies of everything.
• Regulator lookup: Find state mortgage regulator contacts via NMLS Consumer Access at https://www.nmlsconsumeraccess.org if you need to escalate at the state level.

Escalate respectfully: summarize the issue in a timeline, list prior case numbers, and state the remedy you’re seeking. Ask for an “executive customer care” review if standard channels stall. Avoid sending duplicate emails to multiple addresses on the same day; that can slow routing.

Sample Subject Lines and an Example Email

Effective subject lines help your email reach the right team. Examples: “Notice of Error – Payment Misapplied on 02/02/2025 – Loan Ending 1234,” “Request for Information – 2025 Escrow Analysis Backup – Property 10 Maple St,” or “Payoff Quote Request – Good Through 09/30/2025 – Loan Ending 1234.” Include your preferred callback number in the subject if space allows.

Example message: “Hello Customer Care, I’m writing regarding loan number XXXX1234 for 10 Maple Street, Springfield, IL 62704. My February 15, 2025 escrow analysis increased my payment by $137.22/month. I believe the analysis double‑counted my 2024 county tax of $3,286.14. Please review and correct my escrow calculation. Attached are: (1) Tax Bill 2024.pdf and (2) 2025‑02 Escrow Analysis.pdf. I’m submitting this as a Request for Information/Notice of Error under 12 CFR §1024.35. Please acknowledge within 5 business days, provide a case number, and send a written response within 30 business days. You can reach me at (312) 555‑0199, 9 a.m.–4 p.m. CT. Thank you.”

Tracking, Follow‑Up, and Outcomes

Keep a simple log with dates sent, attachments, any case/reference numbers, and promised next steps. If you don’t get an acknowledgment within 5 business days, forward your original email and ask for status; after 30 business days, escalate with your timeline summary and note the applicable regulation.

When your issue is resolved, ask for written confirmation of the outcome (for example, corrected escrow payment amount, removal of late fee, or updated credit reporting). If you experienced a servicer error that caused fees or negative credit marks, request a fee waiver and a goodwill update to the credit bureaus as part of the resolution.

What is Freedom Mortgage email address?

For more information contact us by phone at (855) 690-5900, at the address above or email us at [email protected] and include “Nevada Annual Privacy Notice” in the subject line.

How do I email Freedom Mortgage payoff?

You can send your payoff request, along with the authorization, via email to [email protected].

How do I email mortgage Solutions?

[email protected]
Of course, communication is key to a successful mortgage relationship, so if you have any questions about your mortgage, please call 866-558-8850 or email us at [email protected].

How do I email Towne mortgage Company?

[email protected]
Call us at (800) 979-9977, or email us at [email protected]. Inquiries made during normal business hours will receive a response within 24 hours.