FNB Customer Care Contacts: A Professional, Up‑to‑Date Guide

“FNB” most commonly refers to First National Bank, a division of FirstRand Bank Limited, with operations in South Africa and several neighboring African markets. Because each country operation has its own customer care team and numbers, the fastest way to reach the right agent is to use the official contact pages and in‑app options for your specific country. This guide maps those channels clearly and explains how to get help efficiently, securely, and with a proper audit trail.

Founded in 1838 (roots in the Eastern Province Bank, Grahamstown) and part of the FirstRand Group since 1998, FNB serves tens of millions of customers across consumer, business, and corporate segments. If you bank in South Africa, the FNB App and the official contact portal are the most reliable places to get the latest phone numbers, operating hours, and callback options. If you bank elsewhere in Africa, use the country-specific websites below to avoid misrouting and delays.

South Africa: Primary FNB Contact Channels

The most dependable entry point for customer care in South Africa is the official FNB contact portal at https://www.fnb.co.za/contact-us/. From there, you can choose your product (accounts, cards, loans, eWallet, Forex, Business, or Private/Wealth) and see the current phone lines and hours for that team. This page is updated by FNB and should be treated as the source of truth for numbers and availability.

Within the FNB App (Android/iOS), tap: Help > Contact us to place a secure, in‑app call or request a callback. Calling via the app ensures the number is authentic and helps the agent identify you faster. If the app is unavailable, log into Online Banking (https://www.fnb.co.za) and use Secure Chat or the “Send us a query” form, which creates a case with a reference number you can use for follow‑up or escalation.

Head Office and Important Identifiers

Head office and postal for Johannesburg CBD: FNB Bank City, 1 First Place, Simmonds Street, Johannesburg, 2001, South Africa. This address is useful for formal correspondence, courier of original documents, and regulatory notices, although most customer queries resolve faster through in‑app or phone channels.

International transfers and bank identifiers: FNB’s SWIFT/BIC for South Africa is FIRNZAJJ (FirstRand Bank Limited). Always verify the SWIFT for your specific branch or product in your statement or the app before initiating cross‑border payments.

Neighboring-Country FNBs: Official Contact Pages

FNB operates separate subsidiaries and service teams in multiple African markets. Use the official website for your country to get the correct customer care numbers and service options. These sites also host branch locators, hours, and security notices.

• Botswana: https://www.fnbbotswana.co.bw — Online banking, contact details, branch/ATM locator, and product-specific help.
• Namibia: https://www.fnbnamibia.com.na — Customer care, card support, and business banking contacts.
• Eswatini (Swaziland): https://www.fnb.co.sz — Retail and business care lines, security alerts, and service updates.
• Lesotho: https://www.fnb.co.ls — Contact center details, branch finder, and digital banking support.
• Zambia: https://www.fnbzambia.co.zm — Customer service contacts, FX desk information, and SME support.

If you bank in another country under the FirstRand/FNB brand (e.g., Mozambique), use the branch locator or corporate site of FirstRand to route you to the local FNB website, as URLs change over time. Avoid using numbers sourced from third‑party sites; numbers can be spoofed or outdated.

What to Prepare Before You Call or Chat

Having the right information ready shortens your handling time and reduces back‑and‑forth. It also helps agents authenticate you securely and resolve issues in a single interaction whenever possible.

• Identity and account: South African ID/passport number; customer profile number; last 4 digits of your card; and the account name/type (e.g., Premier Cheque, Easy Account, Business Call).
• Contactable device: Your registered mobile phone for OTPs or in‑app approvals; ensure you have mobile data or signal during the call.
• Transaction specifics: Dates, amounts, merchant names, and proof (e.g., screenshots or PDF statements) for disputes, chargebacks, or EFT trace requests.
• Security context: If reporting fraud, note when you first noticed it, channels affected (card, online banking, SIM swap, EFT), and any reference numbers already issued.
• Case tracking: Always request and save the case or reference number at the end of the call or chat. It’s essential for follow‑ups and escalations.

Escalations and Complaints Resolution (South Africa)

Start by logging a complaint via the FNB App (Secure Chat or “Send us a query”) or the contact portal. Ask for a formal complaint reference number and the promised turnaround time. For most card, account, and online banking complaints, you should receive a substantive update within a few working days; complex disputes (e.g., international chargebacks) can take longer.

If you are not satisfied with the outcome or the bank misses its promised timeframe, request an internal escalation to the relevant complaints team. Keep all evidence of correspondence, statements, and case numbers. If the matter remains unresolved after a reasonable period or you receive a “final response,” you can approach the Ombudsman for Banking Services (South Africa) at https://www.obssa.co.za for free, independent adjudication.

Security and Fraud Reporting

Act immediately if you suspect fraud. First, freeze or cancel the affected card or digital profile using the FNB App. If you can’t access the app, log in to Online Banking from a trusted device and disable the channel. Only once secured should you call FNB using the in‑app “Contact us” or the numbers listed on the official contact page to open a fraud case and obtain a reference number.

Monitor your accounts for additional transactions, change your passwords/PINs, and complete any affidavits or dispute forms the bank provides. Keep SMS or email alerts enabled; real‑time alerts remain one of the most effective ways to limit losses by catching unauthorized activity early.

Costs, Hours, and Response Times

Most in‑app calls or callbacks initiated from the FNB App are the most cost‑effective and secure. Calls to non‑geographic South African numbers are generally billed at standard network rates by your carrier. When traveling internationally, use the app over Wi‑Fi or request a callback to avoid roaming charges. Country subsidiaries outside South Africa publish local service hours and any public holiday deviations on their websites.

Turnaround times vary by query type: balance and profile queries are usually immediate; card replacement depends on branch or courier options; payment traces and chargebacks can range from a few days (domestic) to several weeks (international scheme timelines). Always ask the agent for an estimated timeframe and the next milestone, and diarize your case number.

Official Social and Digital Support

FNB maintains verified social media care through its official brand accounts. In South Africa, the primary handle for service updates and assistance is @FNBSA on X (Twitter) and Facebook at https://www.facebook.com/FNBSouthAfrica. For security, never share full card numbers, CVV, or passwords in social channels; agents will move you to secure chat or the app to verify sensitive details.

If you receive unsolicited calls or messages claiming to be from FNB, cross‑check by contacting the bank through the in‑app “Contact us” or the numbers listed on https://www.fnb.co.za/contact-us/. This single step prevents the most common social‑engineering and vishing scams.

How do I contact FNB customer service?

Contact us using Secure Chat on the FNB App or FNB Online Banking, by logging a call on 087 575 9408, emailing [email protected] or visiting any branch countrywide.

What is the first national bank customer service number 24 hours?

Stop by any of our branches, visit our website or call us at 1-800-555-5455 to learn more about our commitment to serving you. We look forward to being your bank of choice.
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What is the phone number for FNB 24 7?

1-800-555-5455
If you have any questions about your accounts, please contact Customer Service at 1-800-555-5455.

How to contact FNB from overseas?

1. Telephone. 08601 FOREX (36739)
2. Operating hours. 08:00 – 17:00(Mon – Fri)
3. Email. [email protected].
4. International. If you are dialing from outside South Africa, please dial the following number. Tel: +27 11 352 5025. Foreign Exchange Branches.