Flipkart customer care service number: how to reach support quickly and safely

Searching for a “Flipkart customer care service number” often turns up dozens of unofficial phone numbers. As of 2025, Flipkart does not publish a single, universal public helpline number for shoppers. Instead, buyer support is routed through the in-app Help Center and the official web Help Centre at https://www.flipkart.com/helpcentre, where you can request chat or a call-back from an agent for the specific order or issue.

This model reduces fraud and ensures the agent already has your order context. It also means that any “Flipkart helpline” number you find on third‑party sites, images, forums, or social media is likely unofficial. To avoid scams, initiate contact only from within the Flipkart app or by signing in on the website. Flipkart will not charge you to connect with customer care, and agents will never ask for your UPI PIN, OTP, CVV, full card number, or to install screen‑sharing apps.

Is there a direct customer care phone number for buyers?

No single dial-in number is provided publicly for buyers. Phone support is offered via secure call-back after you select your issue in the Help Center. When you choose “Contact Us,” the system verifies your account, pulls the relevant order details (for example, an order ID like OD1234…5000), and offers chat or a scheduled/instant call depending on the issue type and time of day.

Using the in-app or signed-in web flow ensures you reach a verified Flipkart representative. If you receive an unsolicited call claiming to be “Flipkart customer care,” disconnect and re-initiate contact from the official Help Center. Flipkart will never ask for remote-access apps, unusual “verification” payments, or OTPs to “process refunds.”

How to request a Flipkart customer care call-back

On the Flipkart app: Profile icon → Help Center → select the order or topic → choose the specific problem → tap “Contact us.” On the web: https://www.flipkart.com/helpcentre → sign in → pick the order → select the issue → contact options appear. If phone support is available for your case, you’ll see “Request a call.” You’ll either receive an immediate call or be shown an available time window. Queue times vary, but most callbacks for common order issues complete within a few minutes once scheduled.

When the call arrives, it will display as an Indian number, but the exact caller ID can vary. For your security, confirm the callback from inside the Help Center (it will show “calling now” or your scheduled slot). Never share sensitive credentials; the agent already has your order context. If the call seems suspicious, hang up and reconnect via the app.

• Have ready: your registered mobile number and email on the account, and the order ID (format usually begins with “OD”).
• For payment issues: UPI reference (UTR), bank transaction ID, or wallet reference; date/time and exact amount (₹) paid or refunded.
• For returns/replacements: photos/videos of the item/IMEI/serial number (if applicable), unboxing video (helpful for high‑value electronics), and packaging condition details.
• For delivery issues: delivery attempt date/time, address landmarks, and the last 4 digits of the delivery agent’s number if shown in the app.

Common issues and typical resolution timelines

Refunds: once a return is picked up and quality check (QC) passes, refunds typically post as follows—UPI/IMPS: 1–3 business days; debit/credit cards: 3–7 business days (some banks up to 10); net banking: 2–4 business days; wallets: instantly to 48 hours. COD refunds to bank/UPI usually complete in 1–3 business days after you submit account details.

Replacements and returns: many fashion items offer a 7–10 day return window; mobiles and large electronics often have replacement-only windows (commonly 7 days) for defects or dead-on-arrival, with brand warranty thereafter. Pickups for returns usually occur within 1–3 business days in metros and may take longer in remote PIN codes. Replacements ship after pickup/QC and generally deliver in 2–7 business days depending on location and stock.

Escalation path and grievance redressal

Level 1 (Standard support): Start in the Help Center for any order, delivery, payment, or returns issue. Keep the conversation within the app/email thread for an auditable trail. If you need follow-up, use the same case so the agent sees prior context.

Level 2 (Escalation inside Help Center): If your issue isn’t resolved within the promised timeframe, use the “Escalate” option that appears for an open case (typically after the initial SLA lapses). Provide concise facts: order ID, dates, amounts, promised actions, and any supporting references (UTR, photos).

Level 3 (Grievance Officer): As mandated by India’s Consumer Protection (E‑Commerce) Rules, the Grievance Officer’s current contact details are listed on the official Help Centre and Terms pages. Acknowledge/response timelines and disposal timeframes follow the published policy there. Always take the email/postal coordinates from https://www.flipkart.com/helpcentre while signed in to avoid outdated third-party copies.

Official address and verified links

Registered/corporate address (for official correspondence, not walk‑in support): Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru – 560103, Karnataka, India.

Verified links: Help Centre (buyers) https://www.flipkart.com/helpcentre; Flipkart app (Android/iOS) via official app stores; Terms/Policies via footer links on flipkart.com. For status-sensitive information like escalation contacts and emails, rely on the live pages rather than screenshots or aggregator sites.

Safety checklist: avoid fake “customer care numbers”

Because Flipkart channels buyer support through the app/web, fraudsters often post fake “helpline” numbers online. Protect yourself by initiating all contact from your account and keeping payments strictly inside Flipkart’s checkout or your bank’s app—never via links sent on chat/SMS.

• Red flags: agents asking for OTP/UPI PIN/CVV; “verification fee” requests; promises of instant refunds if you install screen‑sharing apps; links to non‑flipkart.com domains; QR codes for “refunds.”
• Safe practices: start from https://www.flipkart.com/helpcentre; verify callbacks inside the Help Center; share only the last 4 digits of order/phone if asked for confirmation; keep UTR/transaction IDs for tracking; document dates/times of commitments in the case thread.

For sellers and corporate/press queries

Sellers should use Flipkart Seller Hub for support, policy clarifications, and account health—access via https://seller.flipkart.com/ after signing in. Seller support provides ticketing and call-back options tailored to catalog, payments, fulfillment, and performance issues.

Corporate, partnership, or media inquiries are handled through official corporate communications channels (see links from the flipkart.com footer or the Flipkart Stories portal). These are separate from buyer support; do not use buyer support to route PR, legal, or business development queries.

Bottom line

If you came here looking for a Flipkart customer care service number to dial: the safest and fastest path is to request a verified call from within the Flipkart app or at https://www.flipkart.com/helpcentre. This ensures you speak to a legitimate agent with your order details on screen, avoid phishing, and receive documented timelines for resolution.

Keep your order ID, payment references, and photos handy; use in‑app escalation if deadlines slip; and for formal grievances, copy the latest official contact coordinates from the Help Centre pages. This approach minimizes risk and maximizes your chance of a quick, accurate outcome.