Flipkart Customer Care: Reliable Ways to Contact Support (Without Falling for Fake Numbers)

Is There a Flipkart Customer Care Contact Number?

As of 2025, Flipkart does not advertise a universal, 24×7 inbound customer care phone number for shoppers. Instead, assistance is provided through the in-app/website Help Centre, where you can chat, raise a ticket, or request an official call-back tied to your Flipkart account and a specific order or issue. This approach helps protect users from fraud and ensures your query is routed with full order context.

You will find many phone numbers on search results, classifieds, Google Maps listings, and social media that claim to be “Flipkart customer care.” Treat them as unverified; a large proportion are scam hotlines designed to harvest OTPs, UPI PINs, or push remote-access apps. If you need to speak with Flipkart by phone, use only the call-back option initiated from the Help Centre after you sign in. Call-backs typically occur within minutes for order-related issues or can be scheduled in a time slot.

For marketplace sellers, Flipkart also relies on the Seller Hub (seller.flipkart.com) for tickets and call-backs rather than a public phone number. If you’re a seller, sign in to Seller Hub and use Support → Contact Us to get case-specific assistance.

Official, Verifiable Ways to Reach Flipkart

The Help Centre is the primary path for customer support. Use the URL help.flipkart.com or flipkart.com/helpcentre, or in the Flipkart app go to Account → Help Centre. You can browse topic flows for orders, returns, refunds, payments, Flipkart Pay Later, SuperCoins, and account security. Once authenticated, you can chat with support and, where required, request a call-back tied to your order ID (format typically starts with “OD” followed by digits).

Flipkart’s verified social handle for support on X (Twitter) is @flipkartsupport. Social channels can help with escalations or when you cannot access your account, but they will eventually direct you to continue on the Help Centre for verification. Never post personal data, card numbers, or OTPs publicly. For the latest policies, return windows, and legal contacts, review flipkart.com/pages/terms and flipkart.com/helpcentre regularly.

If you need a phone conversation, trigger it from your signed-in account using the steps below. This ensures the call originates from Flipkart systems, not from an unknown third party, and that the agent has your case history and order context.

• Sign in at flipkart.com/helpcentre (or the Flipkart app: Account → Help Centre).
• Select your recent order or the relevant support topic (Orders, Returns & Refunds, Payments, Account & Security, etc.).
• Follow the guided flow until “Contact Us” options appear; choose Chat or Request a Call-Back.
• Confirm your phone number on file; Flipkart will place an outbound call to that number, often within 5–15 minutes or at your chosen time slot.
• Keep your Order ID (e.g., ODxxxxxxxxxxxxxx), registered email/phone, and any photos/videos (for damaged/defective items) ready for faster resolution.

Addresses, Legal Contacts, and Escalation Paths in India

Corporate/registered address (useful for formal correspondence): Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clover, Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Varthur Hobli, Bengaluru – 560103, Karnataka, India. Include your Order ID and registered contact details in any written communication.

Grievance and Nodal Officer details are published by Flipkart and may change over time. For the most current name, email, postal address, and timelines, check flipkart.com/pages/terms and flipkart.com/helpcentre → Legal. Typical acknowledgment for grievances is within 24–48 hours, with resolution targets often within 7–15 days, depending on the issue category and statutory requirements.

If you are unable to resolve a consumer dispute with the platform, you can raise it with the National Consumer Helpline (NCH) at the short code 1915 or online at consumerhelpline.gov.in. For suspected fraud or financial loss due to impostor “customer care” numbers, call the cybercrime helpline 1930 promptly and file a report at cybercrime.gov.in.

What to Expect: SLAs, Returns, and Refund Timelines

Support availability is effectively 24×7 via the app and website, with live chat and call-back windows varying by issue type and peak traffic (for example, during sale events). For straightforward cases, first responses typically arrive within minutes on chat; more complex cases may be routed to specialists and can take 24–72 hours for investigation and resolution.

Refund timelines depend on your payment method after the item is picked up and the return is approved, or after a cancellation is processed. Indicative credit times often see UPI/wallet refunds in 1–3 business days, net banking in 3–5 business days, and credit/debit cards in 5–7 business days (some banks can take up to 10 business days). Bank holidays and cut-off times can affect these windows; you’ll find the exact status under the order’s Refunds section in the Help Centre.

Return/Replacement windows vary by category and are shown on each product page. Many fashion items carry a 7–10 day return window; mobiles and certain electronics commonly offer a 7-day replacement for manufacturing defects; large appliances and TVs may have installation/DOA checks and category-specific windows. Always review the exact policy displayed for the item you purchased. For damaged-on-delivery claims, take photos/video during unboxing to speed up verification.

Safety Checklist: Avoid Fake “Flipkart Customer Care Numbers”

The single biggest risk when searching for “Flipkart contact number customer care” is impostor hotlines. These numbers often ask you to share OTPs, install remote-access apps, or make “test” UPI transfers. Flipkart will never ask for your UPI PIN, card CVV, or to install screen-sharing tools for a refund.

Use the checklist below to stay safe and know where to escalate if something goes wrong. When in doubt, end the call and initiate a fresh request only from the Help Centre while signed in to your Flipkart account.

• Do not call numbers from random websites, classifieds, or map listings. Use flipkart.com/helpcentre or help.flipkart.com to initiate support.
• Never share OTPs, passwords, UPI PINs, or full card details. Flipkart support will not ask for them.
• Do not install AnyDesk, TeamViewer, or other remote-control apps at the request of a “support” agent.
• Verify emails end with @flipkart.com. If you receive a suspicious email or SMS, report it via the Help Centre Security/Account flow.
• If you suspect fraud, call 1930 (cybercrime helpline) immediately and report at cybercrime.gov.in. For unresolved consumer disputes, contact NCH at 1915 or consumerhelpline.gov.in.

Quick Recap

Flipkart does not publish a general inbound customer care number. The safe, official route is the in-app or website Help Centre, where you can chat or request a verified call-back linked to your account and order. Keep your Order ID handy, document issues with photos/videos, and track progress in the Help Centre for faster resolution.

For formal letters, use the Bengaluru registered office address listed above. For legal/grievance contacts, always consult the live details on flipkart.com/pages/terms. In emergencies involving fraud or payment loss, use the government helplines 1915 (consumer) and 1930 (cybercrime) without delay.