Fendi Customer Care: A Complete, Professional Guide

How to Reach Fendi Client Services

Fendi’s Client Services supports shoppers before and after purchase across web, phone, and in-boutique channels. The most reliable starting point is the Client Services area at fendi.com, where country-specific phone numbers, live chat (where available), and secure contact forms are displayed after you select your region. Hours vary by market, but teams typically operate during local business hours Monday–Friday and reduced hours on weekends; multilingual agents are available in major markets.

For boutique assistance (availability of items, in-store services, or appointment booking), use the Store Locator on fendi.com to find the exact boutique page, opening hours, and direct contact options. Note that centralized Client Services handles online orders and after-sales cases for fendi.com purchases, while individual boutiques manage in-store purchases and services initiated in-store. Corporate headquarters (since 2015) are at Palazzo della Civiltà Italiana, Quadrato della Concordia 3, 00144 Rome, Italy; use Client Services rather than this address for customer inquiries.

• Fastest contact: Go to fendi.com, pick your country, open “Client Services,” then choose Live Chat, Contact Form, or the listed phone line for your region.
• Store needs: Use the “Store Locator” on fendi.com to find boutiques, check stock, and book private or virtual appointments directly with the store.
• Order lookups: Have your order number, email, and full name ready. For store purchases, have the receipt or digital proof of purchase.

Orders, Shipping, and Tracking

Online orders can be placed as a guest or via a Fendi account. Creating an account enables saved preferences, address book, and unified order history. Once dispatched, you’ll receive a tracking link by email; the same link appears in your account. If you did not receive a confirmation within minutes of ordering, check spam folders and verify your email address is correct.

Shipping options and delivery times depend on your selected country on fendi.com. In most major markets, you can expect standard delivery within a few business days and expedited options at checkout. Couriers and delivery windows vary by region and service level. High-value orders may require an adult signature on delivery; ensure the delivery address accommodates this requirement to avoid delays.

If you need to change delivery details after checkout, contact Client Services as early as possible. Address changes are not always possible after dispatch, but agents can advise on courier-level options such as hold at location or rescheduling, subject to carrier policies in your region.

Returns and Exchanges

Return policies are country-specific. In the European Economic Area, consumers have a legal right of withdrawal for most online purchases within 14 days of delivery; Fendi’s return options align with local laws and may provide prepaid labels and scheduled pick-up in many markets. Returned merchandise must be unused, with all original packaging, accessories, and tags/security seals intact to pass quality inspection.

Initiate a return request from your order confirmation email or your fendi.com account. In several regions, you’ll be able to select a pickup date or drop-off point and print return paperwork. After the warehouse quality check, refunds are typically processed to the original payment method. Time to funds appearing can range from a few business days to longer depending on your bank or card issuer; a common window is 5–10 business days after the quality inspection completes.

Exchanges are subject to stock availability and local processes. Some markets handle exchanges by issuing a refund and asking you to place a new order, while others offer direct size or color exchanges. Boutique returns of online orders are limited; in many countries, stores cannot refund online transactions directly but may help facilitate shipment back to the online warehouse.

Repairs and After-Sales Support

Fendi offers evaluation and repair services for eligible items purchased through Fendi boutiques, fendi.com, and authorized retailers. Bring your item to a boutique or contact Client Services with photos, the serial/identification number (if applicable), and proof of purchase. For complex materials (exotic skins, fur, or special embroideries), physical assessment is usually required.

Once assessed, you’ll receive a service quotation and estimated lead time. Typical timelines range from 4–8 weeks for standard leather goods repairs to longer for specialty materials or archival pieces. Costs depend on the scope of work, availability of original components, and the age of the item; minor hardware or stitching issues may be more quickly resolved than panel replacements or color restoration.

Damage from normal wear, accidents, or non-authorized alterations may not be covered as complimentary service. Always retain your proof of purchase and avoid third-party modifications, which can limit the feasibility of official repairs. If you need a status update, reference your repair case number when contacting Client Services.

Authenticity and Product Verification

For authenticity concerns, Fendi does not authenticate products via email or photographs. The brand may perform verification only through in-person assessment at a boutique or via official after-sales channels. If you purchased from fendi.com, a Fendi boutique, or an authorized retailer, keep your receipt and any product identification materials; these will simplify service and verification.

Many recent Fendi items include internal identifiers and may integrate technologies such as RFID/NFC components or digital identifiers aligned with industry initiatives to improve traceability. These tools support supply-chain controls and after-sales processes but are not a substitute for purchasing from authorized channels. If in doubt, contact Client Services or visit a boutique for guidance.

Fendi does not provide valuations or resale advice. For those services, consult independent experts; Client Services can confirm serviceability but will not appraise market value.

Care and Maintenance Essentials

Proper care extends the life and appearance of your Fendi pieces. Store leather goods in their original dust bag, away from direct sunlight and heat sources. Stuff bags lightly with acid-free paper to help maintain shape, and avoid prolonged contact with dark fabrics that may transfer dye onto lighter leathers. For fabric or jacquard items, protect from friction and snagging, and clean gently with a soft, dry cloth.

For fur, shearling, and delicate embellishments, avoid moisture and high heat. Do not use household cleaners; instead, consult a Fendi boutique for specialized cleaning or seasonal conditioning. If an item becomes wet, pat dry with a soft cloth and allow it to air dry naturally, away from radiators or hair dryers.

• Use only neutral, soft cloths; avoid solvents, alcohol, and abrasive products on leather, hardware, or coated fabrics.
• Rotate use of bags and small leather goods to reduce localized wear; keep cosmetics and liquids in protective pouches.
• Avoid overloading bags; excessive weight strains handles, stitching, and structure, accelerating wear.
• Keep items away from perfumes and hand sanitizers; these can discolor or dry out leather and finishes.
• Schedule periodic boutique checkups for conditioning or minor adjustments before issues become costly repairs.

Accessibility, Privacy, and Data Requests

Fendi aims to make shopping accessible across channels. If you need assistance navigating the website or require alternative communication formats, advise Client Services when you reach out; agents can offer tailored support or arrange boutique appointments suited to your needs, including private fittings or virtual consultations.

For privacy (GDPR in the EU, CCPA/CPRA in California, and similar laws elsewhere), you can request access, correction, or deletion of personal data collected by Fendi. The most direct route is via the privacy or data request links in the site footer on fendi.com, or by submitting a written request through the Client Services contact form with “Privacy Request” in the subject. Provide the email addresses you used with Fendi to help locate your records.

Marketing preferences can be adjusted in your fendi.com account or by using the unsubscribe link in emails. Data handling, retention periods, and international transfers are detailed in Fendi’s Privacy Policy, accessible from the site footer; review the version applicable to your selected country.

Escalation and Complaint Resolution

For service issues, start with the original channel (Client Services or boutique). Ask for a case or ticket number and keep all correspondence. If your matter is time-sensitive (e.g., delivery for a specific date), state your deadline clearly so the team can prioritize appropriately where possible.

If initial attempts do not resolve the issue, request escalation to a senior agent or store manager. Provide concise documentation: order or repair number, dates, photos, and a summary of the requested remedy (refund, exchange, repair, or policy clarification). Clear, dated records help expedite review and decisions.

In the EU, unresolved disputes related to online purchases may be eligible for the European Commission’s ODR platform; however, Fendi typically resolves cases directly through Client Services. In all regions, keep communication within official channels listed on fendi.com to ensure accountability and data security.

Useful Links and Store Support

Official website: https://www.fendi.com. Use the country selector at the top or bottom of the site to see accurate prices, taxes, shipping methods, and return options for your location. From the footer, open “Client Services” for contact methods, FAQs, order help, and return initiation; “Store Locator” provides boutique details and appointment booking where available.

For corporate correspondence (not for customer service), Fendi S.r.l. headquarters are at Palazzo della Civiltà Italiana, Quadrato della Concordia 3, 00144 Rome, Italy. For all customer matters—including online orders, after-sales, repairs, and privacy requests—use the Client Services channels on fendi.com so your inquiry is routed to the correct team with a trackable case number.

How do you take care of Fendi products?

Protect the product from rain. Avoid contact with products containing alcohol and solvents (e.g. perfumes and acetone), oils, greases and abrasive products which might irreversibly alter the condition of the product. Always store the product inside the protective cases provided.

How do I email Fendi headquarters?

FENDI S.r.l., with registered office at Palazzo della Civiltà, Quadrato della Concordia n. 3, 00144, Rome (RM), Italy, phone 06334501 email [email protected]; or.

Where to fix Fendi sunglasses?

AlphaOmega
The experts at AlphaOmega have extensive experience repairing Fendi glasses frames and sunglasses. We can repair all eyewear models across the Fendi sunglasses range.

How do I contact Fendi customer service?

Feel free to contact us by phone +1 (888) 291-0163 weekdays, 9am to 8pm ET, and Saturday, 9am to 6pm ET, or fill in the form below to send us an email.