DTDC Customer Care Number: How to Reach the Right Desk, Fast

DTDC Express Limited, founded in 1990, is one of India’s largest logistics networks with coverage across most pin codes and an expanding international footprint. Because its customer support is distributed across regions and channels, the fastest way to resolve an issue is to use the correct, official touchpoint—phone, WhatsApp, email, or the web ticketing form—based on the type of query and where the shipment is moving.

This guide consolidates the current, commonly used DTDC customer care routes, explains when each channel works best, and shares practical tips that reduce back-and-forth and speed up resolutions. Always verify sensitive contact details on the official website before sharing personal data or making payments.

Quick Reference: Official Customer Care Channels and Numbers

DTDC maintains multiple support avenues to handle tracking, delivery coordination, claims, and address updates. A single nationwide toll-free is not always advertised; instead, DTDC emphasizes digital self-service and regional support desks. The following official points of contact are the ones most customers use for quick assistance in India.

Service hours are typically Monday to Saturday, 9:30 AM to 6:00 PM IST for phone support; digital channels accept requests 24×7 with responses during business hours. Response times vary by queue load—simple tracking clarifications are often instant via web/WhatsApp, while claims may take several working days once documents are submitted.

Pan-India Customer Care and Digital Touchpoints

• WhatsApp Self‑Service and Help: +91 7305770577. Send “Hi” to track shipments, raise delivery concerns, request reattempts, or reach a human agent when available. Only engage if the number matches what you see on DTDC’s official website/app.
• Email Support: [email protected]. Use for attachments (POD, invoice, ID proofs), formal complaints, or claims. Include your AWB number in the subject for faster routing.
• Web Support and Tracking: https://www.dtdc.com. Use the “Track” tool for live status, create a service ticket via the Contact/Support form, or find the nearest branch/franchise by pin code.
• Mobile App: Search “DTDC Express” by DTDC Express Limited on Google Play and the Apple App Store. The app supports tracking, pickup requests, service tickets, and notifications.
• Social Care (public mentions only; never share full personal data): Twitter/X @DTDCIndia; Facebook @DTDCIndiaOfficial. Use for nudges on delayed responses with your ticket ID.

Regional Numbers: How to Get the Right Local Desk

Because many deliveries are executed by regional hubs or franchise partners, the quickest resolution for last‑mile issues (e.g., door closed, landmark confusion, reattempt timing) often comes from the local DTDC branch that physically handles your shipment. DTDC publishes state- or city-specific contacts and branch details on its Contact page.

To find the correct local number: go to https://www.dtdc.com, open “Contact Us” (India), choose your state/city, and note the listed customer care number and email for that region. You can also use the “Locate Us” search by pin code to fetch the servicing branch with its phone number and address. If you have the physical consignment note, look for the booking franchise’s stamp—many print their direct phone number on it.

Tip: If the shipment is in transit between two cities, call the destination city’s hub/branch; they will have the delivery sheet and can line up a reattempt or hold-for-pickup if needed.

Corporate Office and Escalations

Corporate correspondence and escalations (after you have a ticket ID and at least one failed resolution attempt) should be directed to the main office in Bengaluru. This is not a walk-in customer counter, but it is the registered head office for official communications and escalations.

DTDC Express Limited, DTDC House, No. 3, Victoria Road, Bengaluru, Karnataka 560047, India. Include your AWB number, ticket ID, dates of prior communication, and a concise summary of the issue when escalating. For data privacy or security concerns, raise a ticket first, then request an escalation to the appropriate officer with your case ID.

For claims (damage, shortage, loss), attach the invoice, packaging photos, delivery proof, and claim form (if requested). Standard assessment windows range from 7–21 working days depending on the lane and product; high-value shipments may require additional verification.

Service Hours, SLAs, and What to Expect

Phone support typically operates Monday–Saturday, 9:30 AM–6:00 PM IST. Many local branches also accept calls in this window, though staffing levels can vary during peak periods (e.g., festive seasons). Sunday operations are limited; select metro hubs may deliver premium shipments.

Web and WhatsApp channels are the fastest for pure tracking queries. For address modifications, reattempt scheduling, or hold-for-pickup, you may be asked to confirm identity and provide a landmark or an alternate number. Email tickets generally receive an acknowledgement within a few minutes and a human response within 1–2 business days.

If you have not received movement on a ticket after 48 business hours, follow up with the same ticket ID via email and WhatsApp, and tag @DTDCIndia on Twitter/X with the ticket number (no personal data). Consistency on a single ticket ID helps avoid parallel threads.

What to Keep Handy Before You Call

• AWB/Consignment Number (usually 9–12 characters) and booked date; shipper and consignee names and phone numbers.
• Complete delivery address with landmark and pin code; preferred reattempt window or alternate contact number.
• For claims/shortage: invoice or order confirmation, photos of outer and inner packaging, and delivery proof (if already delivered).
• For address correction/redirect: a quick note from the shipper approving the change (some products require shipper authorization).

Common Issues You Can Solve Without a Call

Tracking and delivery ETAs: Use the Track tool on https://www.dtdc.com or the mobile app to view real-time scans (Booked, In Transit, Arrived at Destination, Out for Delivery, Delivered). If the status shows “Incomplete Address” or “Consignee Not Available,” use WhatsApp to request a reattempt and add a landmark.

Hold for pickup: If you won’t be available at the address, request “Hold at Branch” via WhatsApp or email with your AWB. The team will confirm the branch address and pickup window (usually during business hours with ID proof).

Proof of Delivery (POD): For completed shipments, ask for a soft copy of the POD via email. Provide the AWB and delivery date; in many cases, the POD is retrievable within minutes if the delivery person has uploaded the signature.

Safety Note: Avoid Spoofed Helplines

Search ads and map listings are frequently spoofed. Before calling or messaging any number, cross‑verify it on DTDC’s official website or app. Do not share OTPs, card numbers, or make “reverification” payments to third‑party links sent over chat. Official payments (if any) are processed on DTDC’s own domains or verified payment gateways linked from https://www.dtdc.com.

If you suspect a fraudulent listing, capture a screenshot and report it to [email protected] with the URL or phone number. Reporting helps the company take down impersonators and protect other customers.

With the right contact route and a few prepared details, most DTDC support needs—from simple tracking to delivery coordination and claims—can be resolved quickly and securely.