Dominion Customer Care Number: How to Reach Dominion Energy Quickly and Get Results

The Primary Dominion Energy Customer Care Number

The fastest, official way to reach Dominion Energy customer support is 1-866-366-4357 (that’s 1-866-DOM-HELP). This line routes you to the correct team based on your service location and the reason for your call. It supports electric service questions, billing and payment assistance, starting or stopping service, and outage reporting. Outage and emergency reporting are supported 24/7; live-agent billing and account support are typically available during local business hours Monday–Friday (hours vary by state and season).

If you use a relay service, dial 711 to connect via Telecommunications Relay Service and ask to be transferred to 1-866-366-4357. The automated system (IVR) offers English and Spanish prompts and can often identify your account using the phone number you’re calling from. Keep your 10–12 digit account number handy to authenticate quickly if the system does not recognize your phone.

Where to Find the Right Number by State or Service

Dominion Energy serves approximately 7 million utility customer accounts across multiple states. Contact numbers for gas vs. electric, residential vs. business, and specific state operations can differ. For the most accurate phone number and service-hours information for your location, go to Dominion’s official Contact Us page: https://www.dominionenergy.com/contact-us and select your state and service type (electric or gas). This page is kept current and lists regional customer care and emergency lines.

As a rule of thumb, customers in Virginia and North Carolina using Dominion Energy for electric service can call the primary 1-866-366-4357 number for most needs, including outages. Customers in other Dominion-served states (such as South Carolina or certain gas territories) will see a state-specific number and guidance on the Contact Us page and on their monthly bill. Always follow the number on your bill for the fastest routing in your area.

Emergencies and Outages: What to Do First

Electric emergencies and outages: If you see a downed power line, stay at least 30 feet away and call 911 first, then report the hazard to Dominion Energy at 1-866-366-4357. You can also report and track outages online via the live outage map at https://outagemap.dominionenergy.com/. The map provides estimated times of restoration (ETRs), the number of customers affected, and crew status for many incidents. Online outage reporting is available 24/7 and is often the quickest way to get updates during major storms.

Gas safety: If you smell natural gas (a sulfur or “rotten egg” odor), hear hissing, or suspect a leak, leave the area immediately. Do not use phones, light switches, or anything that can create a spark until you are safely away. Call 911 first, then contact the Dominion Energy gas emergency number for your state from your bill or via the Contact Us page. Gas emergency lines are staffed 24/7. Safety first: if in doubt, evacuate and call 911.

Billing, Payments, and Account Changes via Customer Care

Use 1-866-366-4357 for bill explanations, due-date questions, payment arrangements, and to start, stop, or transfer service. Dominion Energy can review your recent usage, discuss budget billing (where available), and set up alerts. If your service is at risk of disconnection, call as soon as you receive a notice; agents can confirm the exact amount due to avoid interruption and explain any reconnection steps and timelines.

Most routine billing tasks can also be done online: enroll in AutoPay, go paperless, make one-time payments, and view usage at https://www.dominionenergy.com/billing. If you need assistance, ask about income‑based programs available in your state (for example, state energy assistance or Dominion-supported programs listed on your state’s page). Eligibility and documentation requirements vary by program and state; the customer care team can point you to the correct application links and timelines.

How to Reach a Live Person Faster

Call volume typically spikes on Mondays, during lunch hour, and on the first and last business days of the month. For the shortest waits, try calling mid-morning or mid-afternoon Tuesday–Thursday. If the automated system offers a callback option, accept it—the system holds your place in line. Also, ensure the phone number in your online profile matches the number you call from; this improves account lookup and routing.

• Your full account number (from your bill or online profile)
• Service address and ZIP code
• Last 4 digits of SSN (residential) or EIN (business) for verification
• Recent meter reading or a photo of the meter (for certain service requests)
• Outage or emergency details: time observed, specific location, and any hazards
• For move-in/move-out: preferred start/stop date and access instructions
• For payment issues: confirmation number, payment method, and date paid

Key Contacts and Official Links (Save These)

Bookmark these official resources to avoid delays and to steer clear of scams. Dominion Energy will never demand payment via prepaid gift cards or ask you to wire money to a non‑Dominion account. If you receive a suspicious call, hang up and dial the official number below. When in doubt, verify via the website before sharing information.

• Dominion Energy customer care (primary): 1-866-366-4357 (1-866-DOM-HELP)
• Website: https://www.dominionenergy.com/
• Contact by state: https://www.dominionenergy.com/contact-us
• Billing and payments: https://www.dominionenergy.com/billing
• Outage map and reporting: https://outagemap.dominionenergy.com/
• Corporate headquarters (not a walk-in payment center): 120 Tredegar Street, Richmond, VA 23219

If a representative ever calls you and the caller ID looks unfamiliar, you can hang up and dial 1-866-366-4357 yourself to confirm the request. Online and phone systems are available 24/7 for outages and safety issues; agent availability for billing and service orders follows local business hours. Using the official numbers and links above ensures you reach the real Dominion Energy team quickly and securely.