Dollar Customer Care Number: How to Reach Dollar Car Rental Support Quickly and Get Results

When people say “Dollar customer care number,” they usually mean the support line for Dollar Car Rental, the rental brand founded in 1965 and now part of The Hertz Corporation (acquired via the Dollar Thrifty Automotive Group deal finalized in 2013). The most reliable way to get the current, region-specific phone number is to use Dollar’s official channels—because hours and numbers differ by country and location, and unauthorized directories often list outdated or misleading information.

To find the correct number in minutes: go to dollar.com, scroll to the footer, and select “Contact Us.” You’ll see country-specific options (U.S./Canada, Europe, Middle East & Africa, Latin America & Caribbean, Asia Pacific), plus dedicated contacts for reservations, existing rentals, billing, and roadside assistance. The same numbers appear on your email confirmation and at the top of your Rental Agreement (look for “Customer Service” or “Roadside Assistance”). If you booked via a travel site or agency, your confirmation typically includes a direct support number as well.

When to Call and How to Minimize Wait Time

Hold times vary by season and time of day. Outside of peak season (June–August and late November–December in North America), weekday late-mornings and early afternoons tend to be fastest; many callers report 2–6 minute waits during Tuesday–Thursday, 10:00–15:00 local time. Around holidays and major weather events, waits can stretch to 10–20 minutes or longer. If your issue isn’t urgent, avoid Monday mornings and Friday afternoons when demand spikes.

Have your reservation details ready (see checklist below), and choose the menu path that matches your need—modifications, billing, or roadside—so your call routes correctly the first time. If the IVR offers a callback option, take it; it typically holds your place in line. For simple date/time changes or adding a flight number, the website or app can be faster than calling and avoids queueing entirely.

What to Have Ready Before You Dial

Arriving on the line with complete details is the single biggest time-saver. You’ll get better, faster outcomes—especially for billing adjustments, contract lookups, and cross-border rentals—if you can confirm specifics without the agent having to search across systems or put you on hold.

• Reservation confirmation number (from your email), Rental Agreement (RA) number if you’ve already picked up, and your Dollar Express number if you’re a member.
• Driver’s license (country/state, number, and expiration), and the card used to book (last 4 digits). If a corporate or leisure discount applies, have your CDP/PC/RQ code handy.
• Pick-up and return locations and times (airport code like LAX/JFK/ORD or city/location ID), flight number, vehicle class booked (e.g., Compact/Intermediate/SUV), and optional services you accepted (GPS, child seat, PlatePass, roadside bundles).
• Billing documents: itemized receipt, fuel receipts, toll/violation notices. Note the date billed, the amount (e.g., USD 42.76), and the posting date on your statement.
• For roadside or incident calls: exact location (GPS or mile marker), time of incident, police report number (if any), photos, and third-party details if another vehicle was involved.

Common Reasons to Contact Dollar—and the Fastest Channel for Each

Reservation changes and cancellations: If your rental hasn’t started, the fastest route is typically self-service at dollar.com under “Manage Reservations” after signing in, where you can change dates/times, vehicle class, or add a flight number. If you used a prepaid rate, penalties or fare differences may apply; the site shows the price impact before you confirm. For same-day changes or overbooked situations, call customer care so an agent can check live inventory across nearby locations within a few miles.

Billing questions and refunds: Pre-authorization holds are common with car rentals; depending on location and payment type, expect a hold equal to your estimated total plus a security amount (commonly USD 200–500). After you return the car, banks usually release the unused portion in 3–10 business days, though debit cards can take slightly longer depending on your financial institution. For tolls (PlatePass) and tickets, third-party processors post charges several days to several weeks after return; the notice often includes an administrative fee. Call customer care if you see duplicate charges, unexpected fuel fees, or damage claims you don’t recognize—have your RA number and receipt to speed review.

Roadside Assistance and Accidents

Roadside assistance is available 24/7 in most markets, with the phone number printed on your key tag and at the top of your Rental Agreement. Use it for tows, flat tires, lockouts, jump-starts, and replacement vehicles. If you’re on a highway, move to a safe shoulder before calling. In the U.S. and Canada, dial 911 first for emergencies; roadside will coordinate towing after the scene is safe. In many cases, roadside dispatch can provide ETAs within 15–60 minutes depending on distance and traffic.

For accidents: photograph the scene, exchange insurance details, and obtain a police report number if possible. Notify Dollar’s roadside or claims team immediately; they’ll document the incident and advise next steps. If you accepted LDW/insurance at the counter or booked via a card that includes collision coverage, have that coverage information ready. Keep all paperwork—final invoices, tow receipts, and any municipal paperwork—until you receive confirmation the claim is closed.

Payments, Holds, and International Considerations

Credit and debit card policies vary by country and location. Many airport locations accept major credit cards; debit cards can have additional requirements (return travel documentation, credit checks, or restricted vehicle classes). Younger driver fees (commonly applied to renters aged 20–24) and additional driver fees are location-specific and charged per day; you’ll see exact amounts during booking and on your Rental Agreement. If you plan cross-border travel (e.g., U.S. to Canada or within the EU), confirm written permission and coverage in advance; unauthorized border crossings can void protections and incur recovery fees.

Fuel policies affect your final bill: “prepay fuel” offers a per-tank rate; “return full” requires you to refuel within a short radius/time window of return (keep the receipt); “we refuel” charges a per-gallon/liter service rate that’s typically higher than local pump prices. Clarify the policy at pickup to avoid surprises. If a discrepancy occurs, call customer care within 24–72 hours of return while details are fresh; disputed items are easiest to correct within the same billing cycle.

Escalations, Case Numbers, and Response Timelines

If your issue isn’t resolved in the first call, ask the agent to create a documented case and provide the case or reference number before you hang up. Note the agent’s name, the date/time, and a one-line summary of the resolution promised (e.g., “refund of USD 84.12 within 7–10 business days”). This makes follow-ups faster and improves traceability if the matter moves to the billing or claims team.

When escalation is needed, request a supervisor or a transfer to the appropriate back-office (billing, claims, or location management). For written correspondence, use the secure contact form on dollar.com under “Contact Us” and attach supporting documents (receipts, photos, bank statements with sensitive data redacted). Most billing reviews acknowledge within 2–3 business days and resolve within 7–15 business days, depending on third-party verifications (toll processors, banks, municipal agencies).

How to Avoid Fake “Dollar Customer Care Number” Listings

Scammers buy ads and publish lookalike numbers that forward to fee-based call centers. Verify you’re dialing a number found on dollar.com, your confirmation email, or your Rental Agreement. The official website domain is dollar.com; avoid misspellings (e.g., “dol1ar” or “dollar‑support”) and domains that don’t use HTTPS. Never pay “support fees” via gift cards or peer-to-peer apps, and don’t share full card numbers or one-time passcodes with anyone who called you first.

When in doubt, navigate from your browser directly to dollar.com (do not click ads), use the site footer “Contact Us,” and copy the number from there. You can also reach the location directly by searching the location directory on dollar.com and selecting the exact branch you rented from; airport location pages list local desk hours and contact points that are maintained by the company.

Other Official Contact Points and Self-Service Shortcuts

Website: dollar.com is the hub for reservations, managing existing bookings, invoices, and contact options. Location directory: dollar.com/locations lets you find branch specifics (hours, address, and directions). Mobile app: search “Dollar Car Rental” in the Apple App Store or Google Play; the app supports check-in, booking changes, and digital receipts. Using the app for check-in can shorten counter time by several minutes at busy airports.

Loyalty: Dollar Express Rewards can speed pickup and often provides a separate service lane at participating locations. Enrolling is free and takes about 2–3 minutes; your member number helps agents locate bookings faster. For travel disruptions (delays, cancellations), updating your flight number in your reservation improves coordination with airport locations and reduces no-show risk.