Dodge Ram Customer Care: An Expert, Practical Guide

Who to contact: official Ram customer care channels

Ram has operated as its own brand (separate from Dodge) since the 2010 model year. For assistance on Ram 1500, 2500/3500 Heavy Duty, ProMaster, and Ram Commercial vehicles in the United States, your primary points of contact are Ram Customer Care, Mopar Roadside Assistance, and Uconnect support. Use the channels below for warranty questions, case management, recalls, connected services, roadside, and owner resources.

Have your full 17‑digit VIN, current mileage, repair order numbers, and your selling/servicing dealer’s name ready before you call. This information shortens the intake process and helps the adviser locate service history in the Stellantis network.

• Ram Customer Care (U.S.): 1‑866‑RAM‑INFO (1‑866‑726‑4636). Official site: ramtrucks.com. Corporate mail: FCA US LLC Customer Center, P.O. Box 21‑8004, Auburn Hills, MI 48321‑8004.
• Mopar Roadside Assistance (U.S., 24/7): 1‑800‑521‑2779. Coverage typically follows your warranty term; have VIN and location ready.
• Uconnect support (infotainment, Ram app, connectivity): 1‑877‑855‑8400. Info hub: driveuconnect.com.
• Recall lookup (VIN required): mopar.com/en‑us/my‑vehicle/recalls/search.html and NHTSA: nhtsa.gov/recalls.
• Ram Commercial resources (BusinessLink, upfits, fleet): ramtrucks.com/ram‑commercial.
• Ram/Chrysler Group HQ (reference only): 1000 Chrysler Drive, Auburn Hills, MI 48326.
• Canada: Ram Customer Care 1‑800‑465‑2001; Roadside 1‑800‑363‑4869; site: ramtruck.ca.

What Ram Customer Care actually handles

Customer Care can open and manage a case for warranty concerns, recurring issues, parts delays, towing reimbursement (when applicable), and dealer coordination. They document symptoms, repair history, and outcomes and provide a case number you can reference with any dealer. Typical initial follow‑up from a case manager takes 1–3 business days, with updates after dealer diagnosis or parts ETA changes.

Customer Care also assists with goodwill reviews outside warranty on a case‑by‑case basis, especially for vehicles with full Ram/Mopar service history and just‑out‑of‑warranty failures (for example, a repair at 37,500 miles on a 3‑year/36,000‑mile basic warranty). Goodwill is not guaranteed; decisions weigh age, mileage, maintenance proof, prior repair attempts, and parts availability.

Warranty, roadside assistance, and recalls

Most new Ram vehicles carry a 3‑year/36,000‑mile Basic Limited Warranty and a 5‑year/60,000‑mile Powertrain Limited Warranty for gasoline engines (5‑year/100,000‑mile for many diesel applications; verify in your Warranty Information booklet as coverage can vary by model/year). Roadside Assistance generally mirrors the powertrain term, providing towing to the nearest authorized dealer, jump starts, lockout service, and fuel delivery.

Certified Pre‑Owned (CPO) Ram vehicles typically include a 7‑year/100,000‑mile Powertrain Limited Warranty from the original in‑service date, a 3‑month/3,000‑mile Maximum Care warranty, a 125‑point inspection, and 24‑hour roadside assistance. The standard CPO deductible is commonly $100 per repair visit; confirm specifics on your CPO contract.

For recalls, use the VIN lookup at mopar.com (Recalls) or nhtsa.gov/recalls. Safety recalls are performed at no charge. Service campaigns and Customer Satisfaction Notifications (CSNs) may have eligibility windows (e.g., within 10 years or 150,000 miles), so act promptly if you receive a notice. Keep all recall letters; dealers may request the campaign ID when scheduling.

Getting results: filing and escalating a case

Start with your servicing dealer’s Service Manager. If the concern persists after a documented diagnosis/repair attempt, call 1‑866‑726‑4636 and open a Ram Customer Care case. Provide clear, repeatable symptoms (frequency per 100 miles, warning lights noted, conditions like temperature/load), and attach relevant photos or service videos if available. Ask the agent to email you the case number and a summary of the intake.

If parts are on backorder, Customer Care can liaise with parts logistics and the dealer to secure an ETA. For extended delays, ask about alternate transportation options (loaner availability is dealer‑managed, but Customer Care can document and sometimes help coordinate). If resolution stalls, consider third‑party mediation. Stellantis participates in BBB AUTO LINE for many disputes, which can provide arbitration at no cost to you.

• Document: Keep a single PDF with the purchase agreement, warranty booklet, all repair orders, and photos. Include dates, mileage in/out, and results of each visit.
• Open a case: Call 1‑866‑726‑4636 after at least one dealer attempt. Request email confirmation of your case number and assigned agent.
• Follow a timeline: If no progress in 5–10 business days, request escalation to a supervisor. Ask the dealer to open a STAR case (Service Technical Assistance Resource) if diagnostics are inconclusive.
• Mediation: If unresolved after reasonable attempts, contact BBB AUTO LINE at 1‑800‑955‑5100 or bbbautoline.org. Keep all communication professional and fact‑based.

Service records, costs, and goodwill adjustments

Maintain complete records: oil changes, TSB repairs, and recall completions. Ram and Mopar reviewers look for consistent maintenance when considering goodwill coverage outside warranty. If you service at independent shops, ensure your invoices show VIN, mileage, date, grade/spec of fluids (e.g., MS‑6395, MS‑12106), and parts numbers used. Upload scans to your case as needed.

Dealership diagnostic fees in many U.S. metro areas range from $120–$180 for initial inspection; this fee is typically waived if the repair is covered under warranty. For parts, Mopar dealer‑installed parts commonly carry a 24‑month/unlimited‑miles parts and labor warranty; over‑the‑counter parts may have different terms—confirm at purchase. If a repair narrowly misses warranty (for example, 1–2 months or a few thousand miles over), explicitly request a goodwill review; outcomes often include partial coverage (e.g., parts covered, you pay labor) when maintenance history is strong.

Special cases: Uconnect, accessories, and commercial/fleet

Infotainment, connectivity, Ram app, remote start, and navigation issues are best directed to Uconnect at 1‑877‑855‑8400 after you’ve tried a soft reset. Note your radio model (e.g., Uconnect 5, 8.4‑inch), software level, and whether symptoms occur with specific phones or after OTA updates. If hardware is suspected, a dealer visit is required for formal diagnosis and potential warranty replacement.

Mopar accessories installed by a Ram dealer are typically covered for 24 months/unlimited miles (parts and labor) or the balance of the new vehicle warranty—whichever is longer. Keep your accessory invoice with the vehicle file. For electrical add‑ons, ensure the dealer codes the vehicle appropriately to avoid fault cascades or connectivity issues.

For small business and fleet needs, Ram Commercial’s BusinessLink program (details at ramtrucks.com/ram‑commercial) offers priority next‑bay service, loaner vehicles (where available), and a dedicated parts network. Provide your fleet or tax ID when enrolling. If a commercial unit is down, clearly state “vehicle down” when opening a case; this helps prioritize parts sourcing and updates.

Practical tips that save time

When calling Customer Care, place the call from inside or next to the vehicle so you can read the VIN from the windshield or door jamb and verify the exact build (engine, transmission, axle ratio). If you’re scheduling towing, text or email your precise GPS pin and include any gate codes or after‑hours instructions to the dispatcher.

Finally, align expectations: most straightforward warranty cases resolve within one dealer visit; parts backorders can extend timelines to 1–3 weeks in busy seasons. Weekly, polite check‑ins with both the dealer’s Service Manager and your Ram case manager produce faster updates than daily calls. Keep everything in writing—dates, names, and summaries—so you always have a clean record of the steps taken.