Digicel Customer Care Number: How to Reach the Right Team Fast

Digicel operates across the Caribbean, Central America, and the Pacific, serving tens of millions of mobile, home internet, and business customers since launching in 2001. Because each market is regulated separately, the customer care number you should call can differ by country. That said, Digicel uses a simple, short code in most markets that gets you to support quickly and at no charge from your Digicel mobile.

If you need help right now, the fastest route is usually dialing 100 from your Digicel phone. Calls to 100 are typically free on the Digicel network and routed to the local customer care team that can see your account, plan, and network status. If you are off the Digicel network, roaming, or calling from a landline, use your country’s Digicel website or the MyDigicel app to find the correct geographic number for your market.

The Short Answer: The Number to Dial Now

In most Digicel markets, dial 100 from your Digicel mobile to reach Customer Care. This short code is set up specifically for support and is generally toll‑free on the Digicel network. If you hear an IVR menu, choose the option that matches your need (for example, “1” for mobile, “2” for home/broadband, “0” to speak with an agent). Voice menus are localized to your market, and several countries provide English, Spanish, or French/Creole options depending on the territory.

If you are calling from another operator, from a landline, or while roaming internationally, do not use 100. Instead, open the MyDigicel app (Help > Contact Us) or go to the Digicel website for your country to get the published PSTN number in full international format. As a starting point, visit www.digicelgroup.com, choose your country, and then open the Help or Contact section. Calling the correct market number ensures the agent can authenticate you and access your account records instantly.

Country-Specific Variations and Why They Matter

Digicel’s footprint spans more than 25 markets across the Caribbean (for example Jamaica, Trinidad & Tobago, Barbados, Haiti), Central America (for example Panama, El Salvador), and the Pacific (for example Papua New Guinea, Samoa, Fiji, Tonga, Vanuatu). Each market uses its own PSTN customer care access number for off‑network calls, and hours or language options can differ. The 100 short code from a Digicel handset is the common denominator—but when you are not on the Digicel network, the specific geographic number becomes important.

Using the right country line reduces transfers, avoids long-distance charges, and speeds up identity verification. It also ensures you receive the correct information on local plans, prepaid top‑up promotions, VAT/GCT tax rates, roaming partner pricing, and device financing terms. When in doubt, rely on the MyDigicel app or your country’s Digicel website; both are updated when numbers, opening hours, or support queues change.

Find Your Exact Number in 60 Seconds

From the MyDigicel app: open the app, tap Help or Support, then Contact Us. The app geo-detects your market and displays the current customer care number(s), chat options, and working hours. Because you’re signed in, an agent can see your line type (prepaid/postpaid), active plan, and recent transactions, which shortens average handling time. If you don’t have the app yet, search “MyDigicel” in the Apple App Store or Google Play and install the official app by Digicel Group.

From the web: go to www.digicelgroup.com, select your country, then click Help & Support or Contact. You will see the local customer care number for calls from other networks and landlines, along with alternative channels like live web chat and email forms. If you’re roaming, use the international format posted there (for example +[country code] [number]) so your call can be routed correctly.

What to Have Ready Before You Call

Having a few details at hand will speed up authentication and troubleshooting. Digicel agents follow a regulated verification flow, which can include a mix of personal and account questions depending on whether you are prepaid, postpaid, or a business account.

• Your Digicel mobile number (MSISDN) and full name as it appears on your account or national ID.
• SIM card serial (ICCID), usually 19–20 digits printed on the SIM card holder; not needed in all cases but helpful if your line was recently swapped.
• Device IMEI for network/device issues: dial *#06# on your phone to display it instantly.
• Recent activity for verification: last top‑up amount and date, last bill total, or the last three numbers you called.
• Address or billing email on file (for postpaid/home broadband), plus your account number if you have a combined services bill.
• Details of the issue: error messages, screenshots, time/date of the problem, and locations (for coverage faults).

When your case is logged, ask for a ticket or reference number. Digicel uses standardized case IDs, which you can quote if you need to follow up by phone, chat, or in a store. For technical escalations, you may be asked to leave your phone on the network for testing; make sure you provide a secondary contact if the primary line is down.

Costs, Hours, and Roaming Considerations

Calls to 100 from a Digicel mobile are typically free. Calls from other networks or landlines to a Digicel PSTN care number are billed by the originating carrier at their standard rates. If you are roaming, your home operator’s roaming voice rates may apply when calling a Digicel care line abroad; using in‑app chat or website chat over Wi‑Fi is often the most cost‑effective option.

Most Digicel markets offer 24/7 telephone support for core mobile services, with extended but not always 24/7 coverage for home broadband and business support. Public holidays can affect staffing in some countries, but live chat in the MyDigicel app is designed to minimize wait times by queuing you to the next available agent across shifts. If you cannot wait on the line, ask the IVR for a callback option where available.

Other Ways to Reach Digicel Support

Live chat is available via the MyDigicel app and most country websites. Because chat sessions retain a transcript, they are useful for plan changes, add‑ons, and billing disputes where you want written confirmation. Many Digicel markets also support direct messaging via their verified social profiles (for example, the official Digicel handle for your country on Facebook or X). For account‑specific issues, agents will redirect you to secured channels to protect your data.

Retail support is available at Digicel stores and authorized dealers for SIM swaps, device upgrades, warranty inspections, and home internet installations. The Group’s flagship headquarters is located at Digicel, 14 Ocean Boulevard, Kingston, Jamaica. For store locations and hours in your country, use the Store Locator on your local Digicel website or in the MyDigicel app to find addresses, opening times, and whether appointments are required.

Common Issues Solved Quickly by Phone

Customer care can handle a wide range of requests without requiring a store visit. Knowing what can be done over the phone helps you avoid unnecessary travel and get back online faster. If you are prepaid, most plan activations, top‑up reversals (when eligible), roaming activation, and data add‑ons can be completed immediately. For postpaid and home broadband, billing explanations, late‑fee waivers (where policy allows), and troubleshooting for speed or coverage can often be resolved on the first call.

• Plan management: change/renew mobile plans, add roaming/data passes, or enable international calling.
• Account security: bar a lost/stolen phone, request a SIM swap procedure, or set a PIN for voicemail and account access.
• Technical support: APN settings, network resets, VoLTE/VoWiFi configuration, and modem/router diagnostics for home internet.
• Billing and payments: explain charges, set up e‑bill, register a card for auto‑pay, or validate a recent top‑up voucher.
• Coverage checks: log a network complaint with timestamps and locations to trigger a radio engineering review.

If your line is completely out of service and you cannot call 100, borrow a phone to call the local PSTN care number from your country page, or use in‑app/website chat over Wi‑Fi. For urgent lost/stolen cases, clearly state “bar my line” at the start of the call or chat to prioritize the security action before continuing with other steps.

Is Digicel a US company?

Launched in Jamaica in 2001, Digicel is a privately held telecommunication services company operating across 31 markets in the Caribbean, Central America and the Asia-Pacific region in 2021.

What is the customer service number for Digicel Haiti?

If you would like to know what profile you belong to click the support tab above or call our Customer Care line directly from your Digicel phone at 111 to find out.

How can I contact Digicel from the US?

Contact Us

• Email Support: [email protected].
• Phone Number: 1-888-880-6842.
• Business Hours. Monday to Saturday 9:00 AM to 6:00 PM EST.

What is a Customer Care number?

A customer care number is a direct line to a company’s support team. Often toll-free, it offers customers an easy, cost-free way to connect. Prominently displayed on websites and products, it serves as a critical touchpoint for enhancing trust and ensuring seamless communication.