De’Longhi Customer Care: An Expert, Practical Guide

How to reach De’Longhi Customer Care

The fastest, most reliable path to De’Longhi support is through the official website for your country. Start at https://www.delonghi.com, select your region and language, and navigate to Support or Contact Us. You’ll typically find options for web forms (to attach receipts/photos), knowledge base articles, and in many regions live chat. Creating or signing into a De’Longhi account speeds things up because your registered products, serial numbers, and prior cases are at hand.

Response times depend on channel and region. Web forms usually receive a first reply within 1–2 business days; chat is immediate when available; and email follow-ups for parts/repairs can arrive within 24–72 hours. Keep your communications in a single thread and quote your case number for faster routing. If you need a repair, Customer Care will provide a Return Material Authorization (RMA) and exact shipping instructions—do not ship without an RMA, as units sent without one may be delayed or returned.

• Main portal: https://www.delonghi.com (choose your country, then Support/Contact)
• Product registration and manuals: from your country site, go to Support → Product Registration and Support → Manuals
• Official De’Longhi online shop (for many regions): navigate from your country site to Shop; example for U.S.: https://www.delonghi.com/en-us (Shop in top navigation)

What to prepare before you contact support

Have three items ready: proof of purchase (dated receipt or invoice), the product’s model number, and the serial number. The model number is printed on the rating label (often on the underside or back panel; espresso machines may also have it behind the water tank). Serial numbers are usually alphanumeric and may sit near the barcode on the same label. Clear photos of the label and of any error messages or damaged parts significantly reduce back-and-forth.

Describe the issue precisely: include when it started, what you were doing (e.g., “first shot after auto-rinse,” “after 30 minutes of cooling”), what you’ve already tried (descaled, primed, checked filter), and any environmental details (water hardness, inlet temperature, room humidity). If power-related, note the outlet type and whether a surge protector is used. For irregular issues, short smartphone videos (10–30 seconds) showing symptoms help engineers identify faults faster.

• Pre-call checklist: receipt (photo or PDF), model and serial number photos, short symptom video, water hardness or filter details (if coffee appliance), and your shipping address for potential RMA
• If applicable, list accessories included with your unit; most RMAs ask you to send the appliance only (no carafes, filters, or external hoses) unless support explicitly requests them

Warranty coverage and how it’s applied

Warranty terms vary by region and product family. As a rule of thumb, small domestic appliances carry a limited warranty of 12–24 months from date of retail purchase; premium espresso lines and certain climate products may have longer terms or extensions when you register within a set window (often 30 days). Always check the written warranty booklet in your box and the warranty page for your country on delonghi.com for the exact term and conditions applicable to your model.

Warranty covers defects in materials and workmanship under normal household use. Consumables and routine maintenance are not covered (e.g., descaling solutions, water filters, gaskets, burrs as wear items, hoses, and air filters). Damage from limescale due to skipped descaling or from non‑approved cleaning agents is commonly excluded. For in-warranty issues, De’Longhi will repair, replace, or refund at its discretion; once your case is approved, you’ll receive an RMA with shipping or service-center instructions. Keep your original receipt—support will usually request a dated proof to validate the term.

Repairs, spare parts, and turnaround times

For in-warranty repairs, De’Longhi typically provides prepaid shipment to an authorized service center or directs you to a local facility. Standard repair time is commonly 5–10 business days at the bench, plus transit. You’ll be notified if parts are backordered; Customer Care can provide estimated availability windows when known. Out-of-warranty repairs follow the same intake flow, but you’ll receive a cost estimate before any work proceeds. Some service centers apply a diagnostic/bench fee (credited if you approve the repair); the exact amount is disclosed in your estimate.

Official spare parts and accessories are available through De’Longhi’s regional shops and authorized partners. Expect typical consumer prices (as of 2025): EcoDecalk 500 ml descaler USD $14.99–$19.99, water filters USD $12–$25 each, espresso water tanks USD $25–$60, portafilters USD $30–$80, grinder burr sets USD $30–$90, and portable AC window kits USD $25–$60. Always match parts by model number to ensure compatibility; Customer Care can confirm a part number using your serial number and photos.

Quick troubleshooting to try before you call

Bean‑to‑cup and manual espresso: If flow is slow or shots are bitter, coarsen the grind one or two steps and purge with two hot‑water cycles. Prime the circuit after any water tank refill (run hot water until steady). If the pump sounds loud but no water flows, remove the water tank, fill it completely, and reseat firmly to open the tank valve. For “insert infuser” or “general alarm” messages, power off, remove the drip tray, open service door, reinsert the brew unit fully until it clicks, then restart. Always descale at the prompted interval; in hard water areas (>14 °dH or >250 ppm), descale every 1–2 months regardless of prompts.

Portable air conditioners and dehumidifiers: Ensure the exhaust hose is as short and straight as possible (ideally under 150 cm / 59 in) with no dips where condensation can pool. Keep at least 50 cm (20 in) clearance around the unit. If the unit shuts off with a tank/full warning, drain condensate via the rear port and check that the drain plug is fully seated. For dehumidifiers, set the target humidity at least 5–10% below current room humidity and consider continuous mode when drying laundry or basements.

Heaters and air treatment: For ceramic heaters, verify the outlet can supply the rated current (many are 1500 W; avoid extension cords). Clean intake grills and filters monthly; dust buildup triggers thermal limits and reduces airflow. For air purifiers, replace HEPA and carbon filters on schedule (often 6–12 months depending on use and air quality); a clogged filter increases noise and lowers CADR.

Escalation paths, returns, and consumer rights

If your case stalls, reply to the last support email quoting the case number and request escalation to a supervisor. Summarize the timeline, attach prior correspondence, and restate the desired resolution (repair, replacement, or parts). If a unit returns unrepaired, document the condition with photos/video the same day and notify Customer Care immediately. Keep packaging until you confirm the issue is resolved; shipping teams may ask for the original carton for safe transit.

Retail returns follow the retailer’s policy—commonly 14–30 days for most outlets—and may be faster than pursuing warranty repair on a brand‑new item. If you are within the retailer’s window, contact the store first. Outside that window, De’Longhi warranty applies per the written terms. For card purchases, your issuer may offer extended warranty benefits; check statements or issuer benefits guides (many add 12 months on eligible electronics).

Privacy, security, and safe sharing of documents

De’Longhi support will never ask for your full card number, online account password, or bank PIN. When sharing proofs of purchase, you may redact payment details; keep the retailer name, date, product line, and price visible. Use only official country sites linked from https://www.delonghi.com and avoid third‑party “support” numbers found on search engines or social media that do not match the official site.

For RMAs, use the shipping label supplied by Customer Care and the exact address in your RMA email. Labels usually expire after a set period (often 7–10 days); if yours expires, request a reissue rather than sending with your own postage. Photograph the packed unit and label before handoff and keep the tracking number until the case closes.

What is the phone number for DeLonghi technical support?

^Commercial use applies when products are being utilised in a non-domestic capacity. 1800 623 033.

How long is the warranty on a DeLonghi?

Fully automatic espresso maker	2 years
Portable air conditioner	1 or 2 years (depending the model) + 4 years on sealed system
Dehumidifier	1 years + 4 year on sealed system
Other products	1 year

What to do when the DeLonghi coffee machine is not working?

Unplug the machine: Start by unplugging it from the power source. Safety first! 2. Clean the machine: Remove any excess coffee grounds and check for any clogs or blockages. A brush or toothpick should do the trick. 3. Reset the machine: Some DeLonghi models have a reset button or procedure.

How do I contact DeLonghi customer service?

0345 222 0458
Please call Customer Support on 0345 222 0458 Monday to Friday between 9am and 5.30pm.