DBS LVB Bank Customer Care Email: How to Reach the Right Team Fast

Since the amalgamation of Lakshmi Vilas Bank (LVB) with DBS Bank India Limited (DBIL) in 2020, former LVB customers now use DBS Bank India’s service channels for all support. If you are looking for the correct customer care email, the primary, bank-published mailbox for retail customers (including former LVB accounts) is: [email protected].

This address is monitored by DBS Bank India’s customer service team for day-to-day queries such as account access, debit card/PIN issues, statement requests, KYC updates, and service requests related to savings/current accounts, fixed deposits, and digibank by DBS. For secure and faster handling, always write from your registered email ID and include the details outlined below.

What Changed After the LVB–DBS Amalgamation

The Reserve Bank of India announced the Scheme of Amalgamation of Lakshmi Vilas Bank with DBS Bank India Limited effective 27 November 2020. From that date, all LVB branches and accounts transitioned to DBS Bank India. In practical terms, that means there is no longer a separate LVB customer support email; former LVB customers should now contact DBS Bank India.

Legacy LVB email IDs that used the lvbank.in domain were deprecated post-amalgamation. If you still have old letters or passbooks referencing LVB addresses, do not use them. Use the DBS Bank India support channels listed here and on the official site: https://www.dbs.com/in.

The Official Customer Care Email to Use

For most retail banking needs, including those of former LVB customers, write to: [email protected]. This is the central mailbox for customer service in India. Typical first acknowledgements arrive within 1–2 business days, and resolution for straightforward requests often takes 3–7 business days. Complex cases (for example, chargeback disputes or account migration discrepancies) may take longer, but Indian banking regulations require closure or a definitive reply within 30 calendar days.

When you email, ensure the subject line clearly states the product and action (for example, “Former LVB Savings Account – Address Update Request” or “Debit Card Dispute – ATM Cash Not Dispensed on 2025-07-08”). Include the specifics below so the team can authenticate and resolve your case more quickly.

What to Include in Your Email (for Faster Resolution)

• Your full name (as per bank records) and registered mobile number (last 2 digits masked if you prefer).
• Customer ID/CIF (if available) and the last 4 digits of the account number involved. Never share full account or card numbers over email.
• For card disputes: last 4 digits of the card, transaction date/time, merchant/ATM name, amount, location, and a concise description of the issue.
• For KYC/profile changes: the exact field to update (address, email, mobile) and the supporting document you can provide via secure link or branch (avoid attachments unless the bank requests them via a secure channel).
• Any ticket/reference number if you have already contacted DBS via chat/phone/branch.

Escalation Matrix and Regulatory Timelines

If you do not receive a satisfactory response from [email protected] within the stated timelines, follow DBS Bank India’s escalation process. Step 1 is always the primary customer care desk (email above or in-app chat). Step 2 is the bank’s Grievance Redressal Officer (GRO). Step 3 is the Principal Nodal Officer. Full, current contact details for Steps 2 and 3 are published under Help & Support > Grievance Redressal on the official site: https://www.dbs.com/in.

As per the RBI’s Integrated Ombudsman Scheme, 2021, you may approach the RBI Ombudsman if your complaint remains unresolved for 30 calendar days from the date the bank received it, or if you are dissatisfied with the bank’s reply. File a complaint online at the RBI Complaint Management System: https://cms.rbi.org.in. Keep your bank complaint reference/ticket number and supporting documents ready when you escalate.

Former LVB Customers: Practical Notes

Your account continues under DBS Bank India after November 27, 2020. Most services (cheque clearing, ECS, NACH mandates, interest postings) have continued seamlessly. If you still hold older LVB cheque leaves or debit cards, the bank may have communicated replacements—email customer care if you have not received upgrades or need reissuance.

Some IFSC codes and branch names changed during standardization under DBS Bank India. If a beneficiary or employer payroll rejects your old IFSC, ask DBS to confirm the mapped, active IFSC for your branch. The team can also help with account confirmation letters, relationship letters, and updated passbook/statement formats reflecting DBS Bank India.

Alternatives to Email (Often Faster)

For digibank by DBS users, the in-app chat is frequently the quickest route. Open the digibank app, go to Help & Support, and start a chat to obtain a case ID immediately. You can later cite that case ID in a follow-up email to [email protected] if needed.

If you prefer face-to-face assistance—useful for KYC revalidation, large-value transaction limits, or documentation—visit a DBS Bank India branch. Use the branch/ATM locator on https://www.dbs.com/in to find the nearest branch, timings, and services offered (account servicing, cash operations, lockers, etc.). Carry original ID/address proofs if you plan to update KYC.

Service-Level Expectations and Documentation

Indicative timelines: simple service requests (email change, statement copies) typically complete within 1–3 business days; debit card/PIN reissue within 5–7 business days; term deposit lien marking/removal within 2–3 business days; chargeback disputes follow card network timelines and can take 45–90 days depending on the case complexity. Always ask for a written acknowledgement with a ticket number.

For formal requests (KYC, address change, name change), Indian banking standards require self-attested copies of proof documents. If the bank requests documents, prefer secure upload links provided by DBS or submit at a branch. Avoid sending sensitive IDs as email attachments unless explicitly asked through a secure mechanism.

Security and Fraud-Safe Practices

• Only use official domains: dbs.com/in and emails ending with @dbs.com. Be cautious of look-alike domains (for example, “db5.com” or “-dbs.com”).
• DBS will never ask for your full card number, CVV, OTP, or net-banking password over email or phone. Do not share these with anyone.
• Mask sensitive data in your email: share only the last 4 digits of accounts/cards. If you suspect phishing, forward the email headers and details to [email protected] and refrain from clicking any links.

Quick Reference

Primary customer care email (India): [email protected]

Official website (India): https://www.dbs.com/in

RBI Complaint Management System (Ombudsman): https://cms.rbi.org.in

If you need a paper trail, email first to obtain a case ID, then follow up via in-app chat or branch if the matter is time-sensitive (for example, large outgoing remittances, mandate rejections, or suspected fraud). Keeping all communication under a single ticket number helps the bank track and resolve your issue faster.

How do I contact DBS customer care about credit card?

1860 267 6789
Cards helpline – 1860 267 6789. Cards helpline (International) – +91 4469046789.

How do I email DBS Bank customer care?

Please contact your Branch Customer Service Manager with details of your issues or concerns. You can find the branch details for eLVB on our website. E-mail: Customers can email us at [email protected].

What is the email format for DBS Bank?

DBS Bank’s email format typically follows the pattern of [email protected]; this email format is used 76% of the time. Other contacts within LeadIQ’s database had email formats such as [email protected]@dbs.com. Looking for more contact data?

Is LVB now DBS?

Lakshmi Vilas Bank was an Indian private sector bank established in 1926 in Karur, Tamil Nadu. As of November 2020, the bank had 566 branches in 19 states and 1 union territory. On 27 November 2020, the bank was merged into the Indian subsidiary of DBS Bank.