Zerodha Customer Care: A Complete, Practical Guide (2025)

Official ways to reach Zerodha customer care

Zerodha, founded in 2010, handles support primarily through its ticketing portal and a central helpline. The official support portal is support.zerodha.com, which hosts step-by-step articles and lets you raise and track tickets tied to your client ID. For trading and account actions you’ll use Kite (kite.zerodha.com) and Console (console.zerodha.com); both link directly to support and your ticket history.

Phone assistance for account, platform, and trading queries is available via Zerodha’s helpline at +91 80 4718 1888. Always call from your registered mobile number and keep your support code ready (explained below). For the latest numbers and any temporary changes to hours, use the official contact page at zerodha.com/contact. Zerodha does not offer walk-in service; visits are by appointment only through the support portal.

• Support portal (tickets and knowledge base): https://support.zerodha.com
• Contact page (official numbers, updates): https://zerodha.com/contact
• Trading platform (Kite): https://kite.zerodha.com
• Back office (Console): https://console.zerodha.com
• Head office (mailing address): Zerodha Broking Ltd., 153/154, 4th Cross, Dollars Colony, J. P. Nagar 4th Phase, Opp. Clarence Public School, Bengaluru, Karnataka 560078, India
• Regulatory complaints page (status, monthly reports): https://zerodha.com/marketintel/complaints

Hours, response times, and how support is structured

General customer care via the helpline typically operates on Indian trading days, Monday to Friday, 9:00 AM to 6:00 PM IST. The dealing desk (for Call & Trade) mirrors exchange trading hours: NSE/BSE cash 9:15 AM to 3:30 PM, currency derivatives 9:00 AM to 5:00 PM, and MCX commodities into the evening (commonly up to 11:30 PM, or 11:55 PM during US daylight saving), subject to exchange notifications. Always check zerodha.com/contact on the day you call for any changes.

Ticket resolution times vary by category. Platform and basic account queries are often addressed within 1 business day; KYC changes, demat, and compliance-related matters can take 2–3 business days due to third-party verification or exchange/depository dependencies. For time-sensitive trading issues, call the helpline or the dealing desk rather than opening only a ticket.

Call & Trade: when to use it and what it costs

Call & Trade is Zerodha’s dealer-assisted order placement service intended for contingencies: platform outages on your end, temporary connectivity problems, or specific cases where a dealer’s help is warranted. You must authenticate yourself on the call and provide precise order details (instrument, quantity, product type such as CNC/MIS/NRML, and order type such as market/limit). GTT and certain advanced order types may not be accepted via phone; availability depends on exchange rules and internal risk policies at the time you call.

Charges for Call & Trade are Rs 50 + applicable GST per executed order, per segment. This is separate from standard brokerage (which, for reference, is typically Rs 0 for equity delivery and up to Rs 20 per executed order for intraday and F&O). If the dealer modifies or splits your order and it results in multiple executions, the Call & Trade charge applies per executed order. To avoid unnecessary costs, be clear with your instructions and confirm details before the dealer places the order.

What to keep handy before you contact support

Zerodha will only discuss account specifics after verifying your identity. This protects you against social engineering and unauthorized activity. Prepare the following items in advance so your request is not delayed, especially during market hours.

• Client ID: Your 6–8 character Zerodha user ID, used to log in to Kite/Console.
• Registered mobile/email: Calls should originate from your registered number; keep access to your registered email for OTPs.
• Support code: A 4-digit code visible in Kite/Console under Profile > Support code; it changes periodically and is required on calls.
• PAN last 4 characters: Sometimes requested for an additional verification check.
• Segment details: Exchange/segment (NSE/BSE/MCX/CDSL), instrument, order/trade ID, and timestamps if your query is trade-related.
• Demat details: Zerodha CDSL DP ID 12081600 and your 8-digit Beneficiary ID (together forming your 16-digit demat a/c) for demat-specific issues.
• Ticket number: If you already raised a ticket on support.zerodha.com, keep the ticket ID ready for faster context.

Common requests and what to expect

Login and 2FA issues: If you forget your password or PIN, use the “Forgot password” link on kite.zerodha.com; reset typically completes in minutes once you verify via OTP and PAN/DOB. If your account is locked after multiple failed attempts, wait for the cooldown or call support with your support code for a manual unlock after verification.

Funds and withdrawals: IMPS/NEFT/RTGS additions via approved bank accounts reflect based on bank rails; UPI is near-instant during banking hours. Withdrawal requests placed from Console before the daily cut-off are typically processed the same business evening and credited on the next bank working day (equity) and the next working day for commodities, subject to exchange pay-in/pay-out cycles and bank holidays. If a withdrawal doesn’t arrive on time, check Console > Funds > Withdrawal history for status and reference number before calling.

Holdings and sell authorization: Zerodha uses CDSL TPIN-based authorization for selling demat holdings. If you can’t authorize, regenerate TPIN at https://edis.cdslindia.com and try again; TPIN-based OTPs are time-bound. For pledged shares, ensure margins and haircuts are understood; selling pledged or T1 holdings follows exchange and depository rules, and support can clarify the earliest sellable day under T+1/T+0 settlement changes.

Service quality, SLAs, and practical tips

Zerodha serves a very large retail base (well over 10 million clients by recent exchange disclosures), so peak-hour queues are normal on big event days (budget announcements, policy days, major IPO listings). If your query is not order-critical, raise a detailed ticket off-peak and attach screenshots, exact error messages, and timestamps; comprehensive tickets tend to resolve faster with fewer back-and-forths.

If a trading issue occurs, note the exact symbol, exchange, product type, order ID, rejection code, and server time from the Kite order/trade book. Providing this in your first ticket or during the call lets the support team check exchange audit logs quickly and reduces resolution time. For platform behavior issues, include your device/OS, app/web version, ISP, and a short reproduction sequence.

Escalations, grievances, and regulatory details

If a ticket remains unresolved beyond 2–3 business days, reply on the same ticket requesting escalation, or use the complaints page at zerodha.com/marketintel/complaints to review process and contacts. For regulatory grievances, email [email protected]; for compliance matters, use [email protected]. Keep your ticket IDs in the email subject for traceability.

If you’re unsatisfied after internal escalation, you can lodge a complaint on SEBI SCORES at https://scores.sebi.gov.in or via the investor grievance mechanisms of the respective exchanges and depository. Zerodha Broking Limited is a SEBI-registered broker (commonly cited registration: INZ000031633) and a CDSL depository participant; use these details when filling external forms along with your client ID and ticket history.

Remember that official communications will come from zerodha.com or the support portal. Zerodha will never ask for your Kite PIN, passwords, or OTPs over phone/email. For safety, do not share sensitive data on social media; instead, open a ticket or call the helpline at +91 80 4718 1888 from your registered number with your support code handy.