Rogers Customer Care Numbers: The Fastest Ways to Reach the Right Team

If you’re looking for the Rogers customer care number, the primary line for consumer accounts in Canada is 1-888-764-3771 (1-888-ROGERS-1). Calling from a Rogers wireless phone, you can also dial 611 at no charge to reach account and technical support. These routes handle most issues, including billing, plan changes, mobile, internet (Ignite), TV, and home phone.

Rogers serves tens of millions of connections across wireless, internet, and TV nationwide, and its support infrastructure has scaled significantly in recent years, especially following the Shaw integration completed on April 3, 2023. The tips below will help you choose the right number, cut wait times, and prepare what you need so your issue is resolved on the first call.

Key Rogers Customer Care Numbers (Canada)

Use the numbers below based on your service and location. All toll-free numbers are free to call from within Canada, and 611 is free from a Rogers wireless device.

• Main customer care (wireless, internet, TV, home phone): 1-888-764-3771
• From a Rogers mobile: 611 (no airtime or long-distance charges)
• Rogers Pay As You Go (prepaid) self-serve and support: 1-800-575-9090
• Rogers Bank (Rogers Mastercard) customer service: 1-855-775-2265; outside Canada: 1-416-382-7730
• Commission for Complaints for Telecom-television Services (CCTS) for unresolved issues: 1-888-221-1687; ccts-cprst.ca

If you’re outside Canada and need to reach Rogers about your wireless account, you can typically call the main care line at +1-888-764-3771 using Wi‑Fi calling or a roaming service. If the toll-free line is not accessible from your location, use any local operator to place a collect call to a Canadian number or contact Rogers via secure chat at rogers.com/contact.

TTY and accessibility users can reach Rogers via the Canada Relay Service (711) and request the agent dial the appropriate Rogers number above. Rogers also operates dedicated accessibility support via its standard care lines; advise the IVR or agent if you require accessibility accommodations.

Hours, Languages, and Cost to Call

Technical support for Rogers consumer services is available 24/7 via 1-888-764-3771 and 611. Billing, sales, and loyalty teams operate extended hours seven days a week; if a specific queue is closed, the IVR will offer a callback option or direct you to self-serve. Support is available in English and French nationwide.

Calls to 1-888-764-3771 are toll-free within Canada. Dialing 611 from a Rogers mobile is free and does not use your minutes. If you’re traveling internationally, check your voice roaming rates before calling a non-toll-free number; using Wi‑Fi calling to dial the toll-free line often avoids roaming charges.

If you prefer not to call, you can use secure online chat at rogers.com/contact or the MyRogers app for most account changes, upgrades, and troubleshooting steps. These channels are typically available beyond regular business hours and can be faster during peak call times.

What to Have Ready Before You Call

Having the right information on hand speeds up verification and reduces time spent on hold transfers. For account authentication, Rogers commonly asks for your account number (found on your bill or in MyRogers), the full name and address on the account, and a 4‑digit account PIN or passcode you set in MyRogers. If you don’t know your PIN, have a piece of government ID ready and be prepared to verify recent transaction details.

For wireless or device issues, note your phone’s IMEI (dial *#06#), SIM ICCID (on the SIM card or packaging), and the exact time and location of any service problem (address or postal code). For internet/TV problems, record your modem or gateway model (e.g., Ignite XB7 or XB8), the MAC/CMAC from the label, and any error messages or light patterns observed.

If you’re calling about billing, have the bill date, the exact charge in question (e.g., $14.00 long-distance on 2025-07-12), and any prior credits or ticket numbers. For hardware returns or shipping questions, keep your order number and the Canada Post or courier tracking number ready.

Get a Human Faster: IVR Tips and Call Timing

Rogers’ interactive voice response (IVR) will try to route your call based on your phone number and spoken intent. Speaking clearly helps: “billing question,” “technical support,” “cancel service,” or “lost phone” are recognized intents. If you’re calling from a number not on file, enter the full 10‑digit number associated with your account when prompted to avoid extra verification steps later.

• When asked for the reason, say “technical support” to reach an agent faster for service issues.
• For billing disputes, say “billing” then “agent” when given self-serve options.
• For lost or stolen phones, say “lost phone” to prioritize SIM/device suspension.
• If offered a callback, accept it—Rogers’ virtual hold typically returns calls within the quoted window.
• Best times to call with shorter waits are usually midweek (Tue–Thu) before 11 a.m. local time or after 6 p.m.

If you’re moved between departments, ask the agent to “warm transfer” you and attach the ticket number to the interaction so you don’t repeat troubleshooting. Request that notes be added summarizing your issue and any commitments (credits, shipping, escalation level, and timelines).

Escalations, Credits, and Formal Complaints

If your issue isn’t resolved on the first contact, ask for escalation to a supervisor or a specialized queue (e.g., technical tier 2 or billing adjustments). Keep a log with the date/time, agent names or IDs, and ticket numbers. For outage-related credits, agents usually verify the impacted service address and the outage start/stop times before applying a credit on your account.

If you still require help after escalation, use Rogers’ complaint resolution process at rogers.com/complaints. This path reaches the Office of the President after initial review. Include documentation such as bill copies, chat transcripts, and promised resolution dates.

If your complaint remains unresolved after following Rogers’ process, you can file with the CCTS, an independent industry ombudsman, at 1-888-221-1687 or ccts-cprst.ca. They handle most telecom and TV disputes in Canada at no charge to consumers.

In‑Person and Online Alternatives

Prefer face-to-face support? Visit rogers.com/stores to find the nearest Rogers retail location, hours, and live inventory. Bring government ID and your account number for SIM swaps, device returns, or hardware troubleshooting. Note that stores can handle many—but not all—billing disputes; complex credits may still require a call to 1-888-764-3771.

The Rogers corporate head office is Rogers Communications Inc., 333 Bloor Street East, Toronto, ON M4W 1G9. Mail is not a fast support channel, but you can use this address for formal correspondence if requested by a Rogers case manager or when sending documents that cannot be uploaded online.

For quick answers and status updates, check rogers.com/support for guided troubleshooting and service alerts, or message the social care team at X (Twitter) via @RogersHelps and Facebook Messenger. Avoid posting account numbers or personal details publicly; use private messages only.

Business and Enterprise Support

Small business and enterprise customers often have dedicated care options and SLAs that differ from consumer support. If your account is under Rogers for Business, start at rogers.com/business/contact-us for the right channel based on your product set (wireless, wireline, SD‑WAN, IoT, or collaboration services).

When calling from a business line, have your BAN (billing account number), service address, and any ticket IDs from your IT team. For managed services, note the device hostname, circuit ID, and change window if you need configuration updates.

For critical outages impacting operations, ask for priority handling and provide customer-impact metrics (e.g., number of sites offline, point-of-sale affected) to accelerate triage and escalation within Rogers’ network operations teams.

Is 888-764-3771 a Rogers number?

– Rogers Customer Care at 1 (888) 764-3771, or Fido Customer Care at 1 (888) 481-3436.

How do I talk to Rogers customer service 24-7?

Contact Us

1. Account Inquiries. Customer Care. 1-855-775-2265. Canada and US. Available 24/7 (24 hours, 7 days a week) Collect. 1-705-522-7412.
2. Lost or stolen card. Customer Care. 1-855-775-2265. Canada and US. Available 24/7 (24 hours, 7 days a week). Collect.
3. Mail. Rogers Bank. PO Box 57130. RPO Jackson Square. Hamilton, ON. L8P 4W9.

How do I call Rogers billing by phone?

By Phone. You can call Rogers at 1-888-764-3771 and follow the prompts to make a credit card, Visa Debit, or Debit Mastercard payment using the interactive phone system or dial *611 from your Rogers wireless device.

Who is 866 346 3430?

RogersHelps on X: “@mmaha Have you called our credit operations team to see if they can help at all? 1-866-346-3430? ^rt” / X.