Panasonic Customer Care Numbers: Proven Contacts, Hours, and Practical Tips

Quick reference: verified customer care numbers and official links

Panasonic operates customer care through regional teams. Using the correct regional number ensures faster routing, accurate warranty validation, and parts availability based on your location. Below are the most commonly used, verified contact points for major regions and product groups.

Always have your product’s model and serial number handy before you call. You can also start with the official support portals listed here if you prefer chat, email, or self-service repair booking. These sites are kept current with live hours, service announcements, and appointment options.

• United States (Consumer electronics/appliances/cameras): 1-800-211-7262 (1-800-211-PANA). Official portal: https://support.panasonic.com
• United States and Canada (Panasonic TOUGHBOOK/TOUGHPAD, enterprise devices): 1-800-527-8675. Official portal: https://na.panasonic.com/us/support
• India (Consumer products and appliances): 1800 103 1333 (toll-free within India). Official portal: https://www.panasonic.com/in/support.html
• United Kingdom and European Union: Use the regional portal to access live chat, email, and phone by product: https://www.panasonic.com/uk/support.html and https://www.panasonic.com/eu/support.html
• Corporate (North America) mailing address for escalations or documentation: Panasonic Corporation of North America, Two Riverfront Plaza, Newark, NJ 07102-5490, USA

What to have ready before you call

Calls go faster—and are far more likely to be resolved in one pass—if you’re ready with the right details. For most TV, audio, kitchen, and personal care products, you’ll find the model and serial label on the rear panel or underside. For example, a TV might show “Model: TC-55GX850, Serial: AB1234567,” while a LUMIX camera might show “DC-S5M2” with the serial number engraved in the battery compartment.

Warranty validation requires a dated proof of purchase. If you bought online, a PDF invoice or an email receipt with the order date is acceptable. If the product was purchased in-store, a photo of the receipt is fine. If you’re arranging out-of-warranty service, be prepared to approve a diagnostic estimate. Many centers credit the diagnostic fee toward the repair if you proceed.

• Product identifiers: Model and serial number (exact strings as printed on the label), purchase date, and retailer name
• Symptom specifics: Error codes/messages, when the issue started, steps tried (e.g., power reset, firmware update), and any intermittent patterns
• Environment: Power type (110–120 V or 220–240 V), network setup (for smart TVs/cameras), ventilation/installation details (for AC/vent fans)
• Media and accessories: Original remote, power adapter, lenses (for cameras), batteries/chargers—these can be needed for accurate diagnosis

Hours, response times, and how escalations work

Phone support hours vary by region and product line and are posted on the support portals above. Consumer phone lines in the United States and India typically operate during local business hours on weekdays, with extended coverage during peak seasons. TOUGHBOOK/TOUGHPAD enterprise support offers extended availability and rapid escalation paths because many deployments are mission-critical; if your device is covered by a business service plan, provide your contract or case number for priority handling.

First-level agents can handle setup, basic troubleshooting, warranty validation, and creating repair tickets. If your issue involves advanced diagnostics (firmware reflash, lens calibration, or board-level checks), they will assign a case and schedule an authorized service center. You can request escalation if a repair is delayed beyond the quoted turnaround time or if you’re on a repeat repair for the same symptom within the warranty window.

Expect email confirmations within minutes of opening a case and a follow-up within 1–2 business days for parts-availability and appointment scheduling. If a product is under recall or a known service campaign, agents can cross-check your serial number and advise on cost coverage and next steps immediately.

Warranty basics and typical coverage durations

Panasonic consumer products commonly include a 1-year limited warranty on parts and labor in many regions, starting from the documented purchase date. Some categories differ: camera accessories and batteries often carry shorter coverage (for example, 6–12 months), while built-in compressors in certain air conditioners may have longer component warranties per regional policy. Always verify your exact terms in the warranty booklet or the regional support page tied to your model number.

Panasonic TOUGHBOOK and TOUGHPAD devices typically include a 3-year limited warranty as standard in North America, with optional upgrades (e.g., accidental damage protection, next-business-day exchange, or hot-swap services) available via business contracts. If you purchased a protection plan from a retailer or a third party, keep that documentation ready; coverage terms and repair logistics may differ from Panasonic’s direct warranty.

Out-of-warranty service is available through authorized centers. You’ll receive a diagnostic estimate before work begins. If you decline repair, a bench/inspection fee and return shipping may apply. Costs vary by product and region; the agent will quote the current rates tied to your model and service center.

How to book repairs and locate authorized service centers

Use the official portals for accurate service-center location, because authorized networks change over time. In the United States, start at https://support.panasonic.com, select your product category, and use the “Repair/Service” or “Contact Us” options to create a case and print a shipping label (if mail-in applies) or to schedule a carry-in appointment. For India, https://www.panasonic.com/in/support.html provides “Service Request” and “Locate Service Center” tools keyed to your state/city and product type.

For shipping repairs, pack the product securely and remove any accessories not required for diagnosis unless support specifically requests them (for example, include the power adapter if it’s a no-power symptom). Write your case number on the box and include a copy of the purchase receipt and a brief description of the fault. Keep the tracking number until the unit is checked in; many centers scan-in within 24 hours of receipt and update status by email or SMS.

If you need to send documents or escalate in North America, the corporate mailing address is Panasonic Corporation of North America, Two Riverfront Plaza, Newark, NJ 07102-5490, USA. For faster resolution, reference your case ID in any correspondence and continue to update the agent team via the support portal messaging thread so all notes remain in one place.

Region-specific calling tips (US and India)

United States: Call 1-800-211-7262 for consumer products or 1-800-527-8675 for TOUGHBOOK/TOUGHPAD. If you’re calling about TVs or audio gear, have your HDMI source and cable tested first; agents may ask you to try a direct connection and a different cable during the call. For LUMIX cameras, note the current firmware version (Menu > Setup > Version Display) and lens model numbers; this speeds troubleshooting, especially for autofocus or stabilization issues.

India: Call 1800 103 1333 (toll-free within India) for consumer appliances, TVs, and personal care. Service centers will request your pin code to dispatch the nearest authorized technician. For air conditioners and refrigerators, keep installation details (tonnage/capacity, installation date, and installer name) and the indoor/outdoor unit model codes ready; it helps determine whether a site visit or a parts pre-order is needed before the technician arrives.

In both regions, if you’re arranging an in-home visit, ask for the technician’s visit window and whether any diagnostic fee applies if no fault is found. Confirm your contact number twice—missed calls are a common cause of service delays.