Home Credit Customer Care Number: How to Reach the Right Support Fast

Home Credit operates locally in each country it serves, so there is no single global customer care number. The correct hotline, working hours, and language options depend on your country of residence and on the product you hold (cash loan, POS loan, credit card, or buy-now-pay-later). To avoid outdated or fake numbers, the safest way to get the official customer care number is to pull it directly from Home Credit’s local website or the official mobile app.

If you are already a customer, the My Home Credit app (name may vary slightly by country) shows the authenticated call button under Help or Support; tapping it surfaces the country-specific number or initiates an in-app call that routes to the right queue with your account verified. If you are not a customer yet or do not have the app, use the local website for your country and open the Contact/Support page in the site footer.

Find the Correct Number for Your Country

Use only official domains and in-app links. The group’s global site lists all local entities and links to their sites. From there, navigate to “Contact,” “Support,” or the local-language equivalent (e.g., Kontakty, Liên hệ, Hubungi Kami) to see the current hotline and service hours. Numbers do change over time, and third-party directories often lag or publish lookalike lines.

Start from the global directory and jump to your local site below. Once on your local site, scroll to the footer and select the Contact/Support link; the current customer care number is displayed there along with chat and email options.

• Global group directory: https://homecredit.net (see “Our Countries” for verified links)
• India: https://www.homecredit.co.in (footer: Contact Us; also available via the Home Credit app)
• Philippines: https://www.homecredit.ph (footer: Support or Contact Us; also via the Home Credit app)
• Vietnam: https://www.homecredit.vn (footer: Liên hệ; app shows hotline under Hỗ trợ)
• Indonesia: https://www.homecredit.co.id (footer: Hubungi Kami; app shows “Pusat Bantuan”)
• Czech Republic: https://www.homecredit.cz (footer: Kontakty)
• Slovakia: https://www.homecredit.sk (footer: Kontakt)

Tip: If you prefer to call without browsing, open the app and go to Profile or Help. The call option presented there is the official line for your product and region. This protects you from spoofed search ads or phishing pages that present fraudulent phone numbers.

When to Call vs. When to Use the App or Web

Call the customer care number when you need real-time identity verification or when your issue is time-sensitive, such as reporting suspected fraud, disputing an unrecognized transaction, requesting immediate card blocking, updating a phone number that blocks OTP delivery, or confirming a foreclose/early settlement quote and next steps. Phone agents can authenticate you and take action right away, and you can ask clarifying questions on the spot.

Use the app or website for tasks that are faster digitally: downloading statements and repayment schedules, checking EMI due dates, making payments, updating KYC documents, downloading NDC/NOC after closure, and raising non-urgent service requests. Most countries also offer in-app chat that routes to a live agent during business hours and a bot after hours. Submitting documents digitally usually shortens turnaround times, because the verification team receives your files instantly.

What Information to Have Ready Before You Call

Having the right details on hand speeds up verification and reduces back-and-forth. This also minimizes the need to call back if the agent needs specifics to locate your contract or confirm your identity. The exact verification questions vary by country and regulation, but the following items are commonly requested.

If you don’t have these available, log in to the app first to review your contract details and recent payment amounts. The app view is considered authoritative and is synchronized with the servicing system, which helps when you need exact dates and figures.

• Your registered mobile number and email address (as on file), plus one alternate contact if registered
• Full name, date of birth, and government ID number used for KYC in your country
• Contract or application ID (visible in the app under Loan/Contract details)
• Product type (e.g., cash loan, POS financing, credit card) and merchant, if applicable
• Last payment amount and date, current outstanding balance, and next EMI due date
• Device details if calling about the app (phone model, OS version, app version)

Service Hours, Call Charges, and Languages

Service hours vary by country and sometimes by channel. Many call centers operate Monday to Saturday during business hours, with limited support on Sundays and public holidays. In several markets, the in-app chat remains available longer than the hotline and can be a good alternative after-hours. Always check the hours printed alongside the number on your local site, as they can change during peak seasons or regulatory holidays.

Call charges depend on your telecom plan and whether the number is toll-free in your country. Short-code or toll-free prefixes differ by market (for example, 1800 in India, 1900 or 1800 in Vietnam depending on service, 1500 in Indonesia, and geographic prefixes like (02) in Metro Manila). If you are calling from overseas, do not dial local short codes; instead, use the full geographic number shown on the site or place your request via the app/chat to avoid international call charges.

How to Verify You’re Calling the Legitimate Number

Fraudsters often post fake “customer care” numbers online to harvest OTPs or push malicious refunds or loan top-ups. Before you dial, confirm you are looking at an official source. If something feels off—such as being asked for your full card PAN, CVV, or OTP—hang up and return to the app’s built-in call feature.

Below is a quick safety checklist you can use every time you need the customer care number. Following these steps greatly reduces the risk of account takeover or unauthorized transactions.

• Get the number from the official app or from a domain that ends in the country’s verified Home Credit site (e.g., homecredit.co.in, homecredit.ph, homecredit.vn, homecredit.co.id, homecredit.cz, homecredit.sk, or the directory at homecredit.net).
• Avoid dialing numbers found in search engine ads, SMS forwards, or social media comments. Go directly to the official site/app instead.
• Do not share OTPs, full card numbers, CVV, or UPI PIN with any caller. Home Credit agents will never ask for these.
• If someone calls you claiming to be “Home Credit Support” and pressures you to install remote-access apps or to “approve a refund,” end the call and initiate contact yourself from the official app or website.
• Store the verified number from the official site in your contacts only after you confirm it in-app; re-check it every few months in case the line changes.

Escalations and Grievance Redressal

If your issue is not resolved through the frontline customer care number, ask the agent for the formal escalation path (ticket number, expected turnaround time, and the email/portal of the grievance or nodal officer). Keep your SR or ticket ID from the first call; you will need it for follow-ups and higher-level reviews.

In many countries, if a regulated complaint remains unresolved beyond the published turnaround time (often up to 30 days for lending-related complaints), you can approach the national financial ombudsman or consumer protection authority. For example, in India you may escalate via the Reserve Bank of India’s Complaint Management System at https://cms.rbi.org.in after first raising the issue with the lender. Check your local Home Credit site for the exact escalation ladder and regulator links applicable to your jurisdiction.

Examples of Issues Best Handled by Phone

Some service requests are more efficiently handled on a live call because they require multi-step verification or immediate action. If your registered number is unavailable, ask the agent for alternative verification questions so they can securely locate and service your account without delay.

Typical phone-handled topics include reporting a lost or stolen card, freezing an account due to suspected fraud, confirming or revising a foreclosure/early settlement quote and payment method, requesting an address change that affects physical statement delivery, and resolving duplicate payments or payment reversals where bank UTR or reference numbers must be captured accurately.

Quick Summary and Next Steps

The customer care number for Home Credit is different in every country and can change over time. To avoid incorrect or spoofed numbers, obtain it from one of two places only: the My Home Credit app (Help or Support section) or your country’s official Home Credit website listed above. Both sources display the current hotline, service hours, and alternate channels like chat and email.

Before calling, open your app to note your contract ID, last payment amount, and outstanding balance; this speeds up verification. If your issue is urgent (fraud, card block, settlement confirmation), call; if it is routine (statements, due dates, document upload), use the app or web. Should a complaint remain unresolved after the stated timeline, escalate via the grievance officer and, where applicable, your national financial ombudsman using the links provided on your local Home Credit website.